Shaun and George at Durham branch where absolutely fantastic. Switched me to a better car and quickly knowing I needed it for my daughter and work. Also at the best price possible which I appreciate.... See more
Company replied
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Shaun and George at Durham branch where absolutely fantastic. Switched me to a better car and quickly knowing I needed it for my daughter and work. Also at the best price possible which I appreciate.... See more
Company replied
Vertu Durham We've been loyal customers for 28 years and always get great service. Gary Hann was great as usual, keeping us up to date with progress of our ne.lw Grandland electric. Happy customers.
Company replied
Alot of help on getting the write car staff was amazing going back and forth till I agreed on the best one must appreciated
Company replied
I bought my Seat Arona from Vertu Vauxhall in Durham. The staff were very helpful and answered any questions I had with regard to the car. Their detailer also sorted an issue which I’d found on one o... See more
Company replied
Written by the company
Abbey Road, Pity Me, DH1 5DQ, Durham, County Durham, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Martin was very friendly and helpful during our first visit to the showroom. On our follow-up visit, we were fortunate enough to meet him again and placed an order for a new Mokka. It was a pleasure to meet him and bring the matter to a swift conclusion. We would have no hesitaton in recommending the dealership.

Reply from Vertu Motors - Vauxhall Durham
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