Vertu Motors - Toyota Ayr Reviews 31

Very friendly knowledgeable and welcoming staff. Cameron led us through the process with great patience and just the right amount of humour which made it less stressful.
I’m very happy with my purchase and feel it’s exactly the car I need. Thank you Cammy.

The salesman (Cameron) who dealt with our purchase was extremely helpful from start to finish. He organised the test drive and provided plenty of useful information on our new vehicle.

We talked to Scott initially who was extremely helpful and answered all our questions and handed us on to Jared who found us the perfect deal. We found the process easy and the financial obligations explained clearly without any pushiness. Conor then completed the experience by providing a comprehensive and unhurried handover. My wife is absolutely delighted with her new car. Thanks lads.

Scott at the Ayr branch was amazing. Extremely helpful and not pushy. It was very much an experience of being given information to help me decide if the car was right for me. He made sure I had a good test drive so felt comfortable driving the car. Picking up my new car was just a fabulous day. Lynn kept me entertained and fed with cake and coffee whilst my car was being prepared. Scott went over everything again and made sure I was happy to drive away knowing where everything was. I highly recommend Vertu in Ayr. It is a customer focused experience, the staff are lovely, helpful and professional and go the extra mile to make sure your experience of buying a car is stress free and enjoyable. Thank you Vertu Ayr.

From entry to exit Matthew explained everything without any undue sales pressure, showroom staff where also very courteous and helpful.

It started with the receptionist Lynn a joy to be shown around by her,so kind and informative. Then onto the purchasing side of things where Connor Agnew took over and successfully took us through the purchase.

Very helpful and excellent service 👏

Bloke skipped right by the page with the added extras for paint protection etc which added over a grand to the cost. I had to ask him to return to it. And my trade in was an insult. I got an offer of £2500 more from a garage against another Toyota. I wouldnt go back to Toyota in Ayr. That was poor. I've never had anyone skip by the extras. Trading Standards wouldnt be impressed, because i wasnt.

Vertu Toyota Ayr have a great staff who make life easy when buying a car 🚗 nothings a bother to them

On the 26th of November I called into Toyota Ayr to find get an estimate for repair damage to my Yaris. I was told that the cost would be £168. I paid it, then was told that it probably won’t need a new bumper. Then was told that you don’t have a body shop to fix it. I can assure you that I would not have paid this knowing that you can’t repair it. Last week I tried to book my Yaris in for its service and mot.The first available appointment was the 31st of April. I called the branch thinking the online system was down. But no that’s the first appointment available. My Yaris mot is due on the 10th of April. I am very disappointed with this. Anyway Bridgend Garage in Ayr is fixing the bodywork and carrying out the mot this Monday.

Just collected my new Toyota CHR from Beth and I was so well looked after throughout the buying process.
Beth was very attentive and informative and my experience was very positive.
Oh , and delighted with car !!!
John Aird

Professional, knowledgeable and courteous sales rep. Welcoming dealership. Viewed, test driven and bought car in 2 days.

Very helpful and friendly, all the staff went out there way to make you feel at home and give accurate and detailed description of the toyota rav4. Owen business manager gave excellent test drive instructions and made you feel at ease. I would highly recommend Vertu Ayr.

Great communication good stuff
And I’m very satisfied with the people that are working there

Very pleasant company to deal with. Found all the staff very personable and easy to deal with. Was kept informed during the sale and found the whole process of buying a car very easy.

The service provided by Vertu Toyota Ayr is very good and professional. Cameron and Scott are patient and understand our needs. We would recommend to buy a new or used car in Vertu

Excellent customer service would highly recommend they really go the extra mile to give you the best experience

Great experience at Vertu Toyota Ayr. Connor was really helpful from my initial enquiry through to the collection of my car. Everything was clearly explained to me and communication was excellent. I really liked the personal touch on the day I collected my new car. This is the first time I have used Vertu and I wouldn’t use any other dealer now. I recommend both this branch and Connor for helping you select your new car.

Excellent staff who were so helpful , made a normally stressful experience a please , I couldn't praise them enough

I purchased a brand-new Toyota Yaris from Glasgow Toyota in June 2024. Within a few weeks, a yellow tyre pressure light appeared. I contacted the garage, and the first appointment at the newly opened Ayr garage was months ahead. I booked the car in, but nothing was found. Within weeks, the yellow light reappeared. Glasgow garage then insisted they would inspect the car, and I reluctantly agreed. The Glasgow garage found a large screw embedded in one of the rear wheels. Ayr garage had failed to notice it.
At the end of June this year, the car was booked in for a full service and MOT; no issues were reported from the Ayr garage. Within the last month, multiple yellow warning lights have appeared; again, I booked the car into the Ayr garage. The appointment time was 0900, and I was left sitting for 30 minutes. During the time I was waiting, a middle-aged chap appeared (around the same age as me), saying that his daughter's car had broken down. It needed to be repaired as soon as possible, as she needed it for her work; she had brake down cover with Toyota. The member of staff dealing with the chap treated him with total indifference and condescension; he became increasingly irate as the conversation progressed. I actually felt sorry for the chap, but it was my turn next. After waiting 30 minutes past my appointment time, I was shown to a Pruis courtesy car, I was handed the control device, and that was it. I had never driven a car like this before. After 5 minutes of attempting to figure out the controls, I gave up, as I had a GP appointment at 1000.
I raised a customer complaint, and the manager agreed to collect my car on the 13th November for inspection. I received a phone call later that day to inform me that there was nothing wrong with the car. I asked why multiple orange lights were appearing. I was informed that it was due to air pressure, and that I could attend any garage to remedy the issue myself. I have been driving since 1993, so this did not come as news to me. I made a journey 24 hours later, again, and multiple yellow lights appeared. I phoned the garage to raise the issue, but I encountered indifference again. I feel that there is something unsafe about this garage; it appears to lack governance. The lack of any alarm or interest in a new car breaking down by the staff employed at the garage raises a red flag. I identify with the irate gentleman.
I've never had to deal with this situation before; I've always been a fan of Toyota cars. My first one was a Starlet that I owned in the '90s for about 5 years. I owned the initial model of Yaris for 10 years. Indeed, that gem is still on the roads just now. I had a Honda Jazz for 10 years too; it was a brilliant car. The only reason I didn't opt for the Jazz this time was the $ 5,000 price difference, but I deeply regret it. Honda Parks Ayr garage is fabulous, and I would strongly recommend them. I buy my cars with reliability being a priority, but sadly, I genuinely feel the Toyota garage at Ayr is inadequate, shoddy and unreliable.