This was my first time using Vertu Škoda Leicester and I was very impressed with their service. From start to finish I felt I was looked after and listened to about what I was looking for in my new ca... See more
Company replied
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This was my first time using Vertu Škoda Leicester and I was very impressed with their service. From start to finish I felt I was looked after and listened to about what I was looking for in my new ca... See more
Company replied
We were made very welcome in the showroom, sales team were friendly but not over bearing, arranging a test drive with Linda at a convenient date for us.
Company replied
David Clarke and Arleigh Hill at Vertu Skoda Leicester have been great throughout the whole process. They were always easy to get hold of, kept us updated, and made everything feel straightforwar... See more
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I booked my Skoda in for a service along with a few extras including wash & Vacuum. At the desk I was told it had all been done including the wash. On arriving home the wash and vacuum had not been... See more
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414-416 Groby Road, LE3 9QB, Leicester, Leicestershire, United Kingdom
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Replied to 96% of negative reviews
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Purchased a used vehicle from Vertu Skoda Leicester and the service provided by Linda Lord in sales was excellent. We were not local to the dealership but due to the service Linda provided we were confident to travel a significant distance to purchase the car. Everything went smoothly from start to finish.

Reply from Vertu Motors - Skoda Leicester
We were really well treated by David Ilett, the salesman. Although we knew what we wanted, he guided us through choosing our new car and made the process really easy.

Reply from Vertu Motors - Skoda Leicester
Your whole team that we dealt with were fantastic. David Ilett is the main reason we returned after how well he dealt with us 3 years ago. He is still as helpful as ever. David the account manager and Charlie were equally great. They couldn't have been any better. I missed having the receptionist there. It used to be more efficient when trying to get through via a phone call. That's the slight down side but overall very happy with your team.

Reply from Vertu Motors - Skoda Leicester
I honestly wasn’t planning on buying from this dealership again when it was Marshall Škoda, but the change to Vertu Škoda has been a complete turnaround. The difference with the new management is night and day, and the whole experience ended up being genuinely rewarding.
Dave, the new manager, was professional, honest, and clearly focused on customer satisfaction, which really restored my confidence in the dealership. A big thank you as well to Dave Ilet, the salesman, who was knowledgeable, easy to deal with, and never made me feel pressured.
Vertu Škoda has completely redeemed this dealership for me. It’s clear real improvements have been made, and I would confidently recommend them and return in the future.

Reply from Vertu Motors - Skoda Leicester
At all times Dave did his best to be clear and helpfull,nice man 5 star

Reply from Vertu Motors - Skoda Leicester
Had a dream experience picking up my MG, the team were amazing and really lovely too! Charlie was really helpful, kept me up to date with whatever I needed and has even checked in with me after buying the car to make sure everything was okay. Thank you!!

Reply from Vertu Motors - Skoda Leicester
Thank you Charlie at Vertu SKODA Leicester for looking after me when sorting out my Enyaq order considering there was a change of dealer ownership during this period. The communication from Charlie was exceptional and I would definitely recommend using Vertu SKODA on future purchases.
The car is incredible by the way!

Reply from Vertu Motors - Skoda Leicester
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