Alan provided excellent customer service when I recently bought my new Renault. He was friendly, knowledgeable, and made the whole process smooth and stress-free. I really appreciated his professional... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hello, I am writing to say that I was very satisfied with the communication I received from Renault. I was especially satisfied with the employee Alan Dicks, who quickly handled everything and explai... See more
Company replied
The staff do everything they can to make the whole process smooth and straightforward. The car is immaculately presented and fairly priced.
Company replied
After a little hiccup with communication about my delivery date which was out of the branches control I can’t fault the Sales team, thank you to both Georgie & Damian for your support & Guidance thro... See more
Company replied
Company details
About Vertu Motors - Renault Gloucester
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
3 Ramsdale Road, GL2 5FE, Gloucester, Gloucestershire, United Kingdom
- 0344 659 5106
4.1
Great
20 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service...
Alan provided excellent customer service when I recently bought my new Renault. He was friendly, knowledgeable, and made the whole process smooth and stress-free. I really appreciated his professionalism and attention to detail—highly recommend!
25 April 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Good afternoon Eleanor,
Thank you for your lovely review. I’m really pleased to hear that Alan provided excellent customer service and made the whole process smooth and stress-free for you. It’s great to know his professionalism, knowledge and attention to detail made such a positive impression.
Kind regards,
Dean
Very good experience
The staff do everything they can to make the whole process smooth and straightforward. The car is immaculately presented and fairly priced.
23 April 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Thank you for your feedback. We’re delighted to hear that the team made the process smooth and straightforward, and that you were pleased with the immaculate presentation and fair pricing of the car. Your kind comments are very much appreciated.
Kind regards,
Matthew
Good Customer Service from Matt.
Matt and Damien were professional and helpful with all the transactions and dealings regarding the car purchase.
20 April 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Thank you for your feedback. We’re pleased to hear that Matt and Damien were professional and helpful throughout the car purchase process. Your kind comments are very much appreciated and will be shared with them.
Kind regards,
Matthew
Great service - Renault Gloucester
After experiencing extremely poor service when trying to buy a brand new Renault Clio at another dealership we decided to try Renault Gloucester.
All we can say is that Matt the salesman and Aaron the sales manager were brilliant from start to finish.
Thank you for making our purchase so easy and thank you for restoring our faith in new car dealers.
No hesitation in recommending these people and their dealership.
1 April 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Hi Paul
Thank you so much for sharing your experience. We're delighted to hear that, after such a disappointing start elsewhere, your visit to Renault Gloucester restored your confidence in the new‑car buying experience.
It’s wonderful to know that Matt and Aaron were brilliant from start to finish and made the whole process easy and stress‑free for you. Providing clear advice, genuine support, and a positive customer journey is exactly what we aim for, so your feedback really means a lot to the team.
Thank you again for your kind words and your strong recommendation — it’s greatly appreciated.
Kind regards
Dawn
We have now two Renaults from Renault…
We have now two Renaults from Renault Gloucester
A Clio and a Symbioz Its down to Georgina Thompson who is the best Sales person we have ever dealt with.
Her product knowledge and proffesionalism that makes the difference.
20 March 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Hi Simon,
Thank you so much for your fantastic 5‑star review! It’s wonderful to hear that you now have two Renaults from our Gloucester dealership — a Clio and a Symbioz — and that your experience has been consistently excellent.
Georgina will be absolutely delighted with your feedback. Her outstanding product knowledge and professionalism truly make a difference, and it’s great to know she’s provided the best sales experience you’ve ever had.
We really appreciate your continued trust and support. Enjoy your Renaults, and we look forward to welcoming you again in the future!
Kind regards,
Liza.
Jaroslav gazi
Hello, I am writing to say that I was very satisfied with the communication I received from Renault. I was especially satisfied with the employee Alan Dicks, who quickly handled everything and explained the car purchase. We thank him very much, we were satisfied.
Jaroalav Gazi
18 March 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Thank you for taking the time to leave this wonderful 5‑star review.
We’re delighted to hear that you were very satisfied with the communication received from Renault Gloucester. It’s especially great to know that Alan Dicks provided quick, clear, and helpful support throughout your car‑buying experience. Your kind words mean a lot, and we’ll be sure to pass them on to Alan and the rest of the team.
We’re very pleased you were satisfied with the service and wish you many happy miles in your new car.
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Great experience
Very helpful sales personnel. I knew what I wanted and they delivered well.
13 March 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Good afternoon Janet,
Thank you for your lovely review. It’s great to hear that our team made everything straightforward and delivered exactly what you were looking for. We really appreciate you taking the time to share this.
Kind regards,
Dean
TERRIBLE CUSTOMER SERVICE
TERRIBLE CUSTOMER SERVICE, I emailed about a car and they phoned me with in 10 minutes from south shields which I found strange because I called Vertu Renault Gloucester, however I said could you ring me back in 30 minutes please but they didn't bother, so I emailed them again 2 days later and within 10 minutes they phoned again from South Shields saying they will send me a video of the car from Vertu Renault within a hour, 2 days later still nothing, how these people can say they are retailer of the year is joke. I will take my custom elsewhere because these people don't want it.
9 March 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref TP1J1203Kind regards, Dean
Reply from Vertu Motors - Renault Gloucester
Hi Adam,
Thank you for taking the time to leave your review. We're delighted to hear that everything was perfect from start to finish. Your feedback is truly appreciated, and we’re pleased you had such a positive experience with the team at Renault Gloucester.
Kind regards,
Liza
After a little hiccup with…
After a little hiccup with communication about my delivery date which was out of the branches control I can’t fault the Sales team, thank you to both Georgie & Damian for your support & Guidance throughout the sales process!
I love my little Green Car & I’m sure it will take me on very exciting journeys!
25 February 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Hi Saskia,
Thank you for taking the time to leave your 4‑star review. We’re glad to hear that despite the initial communication hiccup — which we appreciate was out of the branch’s control — you found the support from Georgie and Damian to be helpful and reassuring throughout the process.
It’s wonderful to know you’re enjoying your little green car! We hope it brings you many exciting journeys and lots of happy miles ahead.
Thank you again for your feedback.
Kind regards,
Liza
Good faith in these guys again
I had a few issues with this garage last year and was debating whether to move away after being a customer for over ten years. But Matt really put the trust back in them for me. A very honest and helpful salesman who delivered a new Duster in a amazing time and a great car. I was excited to pick this car up and the experience was great. I am very happy I stayed with these guys, its not just about the cars they sell but the people you deal with. I went for a lovey new Dacia Duster Hybrid that doesn't cost the earth, is cost efficient and lovely to drive. Thanks Matt your a credit to the team.
30 January 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Thank you for taking the time to share such a thoughtful and heartfelt review. I’m really pleased to hear that, after the challenges you experienced previously, your recent visit restored your confidence in us. It means a great deal to know that the service you received made such a positive difference, and I’m delighted that the Duster Hybrid was delivered quickly and lived up to your expectations.
Your loyalty over the past ten years is genuinely appreciated, and you’re absolutely right — the people you deal with matter just as much as the cars themselves. I’m glad your experience reflected that. Enjoy your new Dacia Duster Hybrid; it’s a fantastic choice and I’m sure it will serve you well.
Kind regards,
Matthew
Looking for a new car.
Well, from the time I walked in to actually collecting my new car was a very enjoyable experience. The salesmens name was Alan Dix and nothing was to much trouble, plenty of tea & coffee on hand to. And Wayne was on hand to help too if your looking for Renault i would highly recommend this dealership.
Looking forward to the aftersales service.
19 January 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
. Thank you for taking the time to leave a review regarding your experience with Alan & Wayne at Vertu Renault Gloucester. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards Dawn.
Very easy transition
Very easy transition, Matt was really helpful and had the car delivered to my work address. Would recommend :)
17 January 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Thank you so much for your kind words! We are so happy to hear that Matt was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Amazing attention to detail
I arrived at Vertu Renault Gloucester knowing that I wanted to order a brand new Clio. What made my experience great was that Georgina, who compiled my order, was very knowledgeable, friendly and completely focussed on customer service. It took about an hour and a half to order the car. Fortuitously, I was able to drive away in it, just 22days later. Vertu makes excellent use of technology and logistics. This meant that Georgina was able to quickly identify an available Clio at another Vertu site and have it transported to Gloucester. The trade-in of my old car, and the registration of my new one, was expertly administered. Thank you Georgina and the Team at Gloucester, for your amazing attention to detail. Well done!
19 December 2025
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Good afternoon. Thank you for taking the time to leave a review regarding your experience with Georgina in our Sales Team at Vertu Renault Gloucester. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dean
Amazing staff
Amazing staff. Special Georgina . She was explaining to me everything. Give a lot advice.
And she was available for me any time .
15 December 2025
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Good afternoon. Thank you so much, Agnieszka, for your wonderful 5‑star review. We’re delighted to hear that you had such a positive experience with our team.
Georgina will be thrilled to know her support made such a difference — from explaining everything clearly to being available whenever you needed guidance. She takes great pride in looking after her customers, and your feedback means a lot.
We truly appreciate you choosing Vertu Renault Gloucester and look forward to welcoming you again in the future. Kind regards, Kerry
The service was awful
The service was awful. They are clearly lacking good workshop staff and have a huge backlog of work. The Ad blue sensor failed putting the van into a count down resulting in the van being imobilised . Only able to start by bump starting.
It took two and a half weeks to book the car in. They refused to pre- order parts for the job. Then ordered the wrong part. Ten days later finally looked at the van to find it was wiring damage not the sensor. Fixed it and charged us £280 as it is not covered on the warranty,
The Computers on the vans are locked so only a Dacia main dealer can access them. This means our local garage is unable to re -set the imobilisers. During this time another van has developed the same problem. They cant book this in until the 30th of January. they have refused to even look at it to re- set the imobiliser so we can use the vehicle in the mean time.
The staff in the dealership are out of there depth, inexperienced. they are in an imposable situation.
Dacia are clearly unable to back up there vehicles and need to allow other garages to access the computers so they an work on them.
A great shame as the vans are fantastic for our job as farm vehicles with four wheel drive.
Please Dacia help us
17 December 2025
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Selina
Highly Disappointing Service
This dealership has dramatically gone downhill.
The service is diabolical, service manager has no manners and does not know how to politely communicate to customers - definitely power tripping as the words come out their mouth abrupt and quick with an air of "I don't care". You can never get your vehicle booked in, in a timely date, due to never having competent staff to carry out basic works, no courtesy cars available - there is a waiting list. The way I was spoken to by the service manager on Saturday, who "only came in due to the workshop being cleaned" and complained to me about that, their lack of empathy and service really upset me. I will never bring my vehicle Renault ever again, I can't wait to get rid of it as it is a constant reminder of poor customer relations.
The General Manager has left and the Service Manager earlier in the year. Really sad as they knew how to look after the customers and cared.
6 December 2025
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Thank you for taking the time to leave a review regarding your experience with Bristol Street Motors Renault Gloucester. We are sorry to hear your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Chloe
Easy from start to finish....
Bought the car online unbelievably easy process. Cars amazing they gave us a great deal and even delivered it. Definitely my go to dealership from now on.
21 October 2025
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Lovely people
Lovely people, very helpful with difficulties over delivery, went the extra mile to sort it out. Thank you.
2 October 2025
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Good afternoon 00000. Thank you for taking the time to leave a review regarding your experience with our sales Team at Vertu Renault Gloucester. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Chloe
Unable to find source of noise
The car was booked in for an irritating creaking noise to be investigated. They had the car for 1.5 days, unnecessarily changed a part and returned it to me having not dealt with the problem at all. For a main dealer that's very disappointing. I have subsequently had the car sorted by another garage (offside front lower wishbone bolt loose).
UPDATE
It's probably not edifying to have a running commentary here but nobody called me back. Make your own mind up as to why this company receives almost a third of its reviews as 2 or 1 star.
1 July 2025
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Hello Martin. Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. The General Manager will be in touch with you today, kind regards Dawn
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.