We walked in with the intention of getting an EV and we were clearly shown the options available. Buying a new car has become more complex with EVs, so we were happy to have thoughtful customer servi... See more
Company replied
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See what reviewers are saying
Clear and helpful information about the vehicle and the process of purchase. Excellent guidance and info on the test drive. Our salesperson, Will, was upbeat, but not pushy, engaging but not insipid.... See more
Company replied
Everyone was very helpful and friendly, me and my dog Byron were made very welcome. I was nervous having recently had a car written off and they were patient with me whilst making my decision. Everyon... See more
Company replied
We were delighted with the service and help given by Dani. She talked through everything clearly. A very refreshing experience throughout. Vertu generally were helpful and friendly. No pushy selling... See more
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Company details
About Vertu Motors - Renault Exeter
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
14a Marsh Barton Road, Marsh Barton, EX2 8NT, Exeter, Devon, United Kingdom
- 0344 659 5101
4.6
Excellent
64 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mixed feelings
Disappointed that the guaranteed trade in figure was not honoured. Didn’t find the small print that says your vehicle had to be worth £5000 or more to get the extra £500. When trying to pitch my vehicle I had to click on one that said partial service history when it had full. Matt was pleasant to deal with but I was mindful that he was “learning the ropes”. Surprised to see a reminder about first service from Vertu when I knew it was serviced in July. Hopefully it was reset so that the service light doesn’t come on at the end of September. Dissappointed that the insurance company valued the vehicle at £1000 less but overall happy with the car which is a lot of car for the year and age.
4 September 2025
Unprompted review
Reply from Vertu Motors - Renault Exeter
Thank you for taking the time to leave us a review - We strive to provide the best possible experience for our clients, therefore would like to address any dissatisfaction you may have If there is anything you would like to discuss further, we can be contacted on digitalcustomerexperience@vertumotors.com. Please quote ref TP3C0709 Kind regards, Dean
Great service
Great service from Tilly, we felt no pressure and was a great experience
30 August 2025
Unprompted review
Reply from Vertu Motors - Renault Exeter
Thank you so much for your kind words! We are so happy to hear that Tilly was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Over a month and still not received £99 deposit back
Over a month and still not received £99 deposit back, website says reserve for £99 and if you don't purchase we will give your deposit back, simply not true!!!! Took £99 from my account on July 9th 2025 and still waiting. I would not recommend this company
8 July 2025
Unprompted review
Reply from Vertu Motors - Renault Exeter
Good afternoon Stuart.
Thank you for taking the time to share your feedback. I’m sorry to hear that your experience did not meet expectations. Your concerns have been passed to the relevant management team, who will review the matter and be in contact with you directly.
Kind regards,
Dean
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