I've just been over to peugeot for a test drive with Lucy. I am Disabled and this makes me slow to move around. Often I am left hurrying after assistants in stores etc. and becoming more breathless... See more
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Attentive and excellent service despite the vehicle taking longer to arrive than originally anticipated. This was not fault of the dealership. Most grateful to staff Mautice and Alec for their fine cu... See more
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Very pleased with the customer service we received at Vertu Motors Peugeot Exeter from Lucy Rees, extremely knowledgeable and friendly and not at all pushy. Thank you Lucy we are delighted with our ne... See more
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Very happy with the service from Vertu Peugeot in Exeter. Every single member of staff I have dealt with has been efficient, helpful and professional. A special thanks to Lucy who has been outstandin... See more
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Company details
About Vertu Motors - Peugeot Exeter
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Matford Park Road, Marsh Barton, EX2 8FD, Exeter, Devon, United Kingdom
- 0344 659 4351
4.6
Excellent
44 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Attentive and excellent service…
Attentive and excellent service despite the vehicle taking longer to arrive than originally anticipated. This was not fault of the dealership. Most grateful to staff Mautice and Alec for their fine customer service. Thankk you.
20 May 2026
Unprompted review
Reply from Vertu Motors - Peugeot Exeter
hI
Thank you for your lovely feedback. We're really pleased to hear that, despite the delay in your vehicle arriving, you still received attentive and excellent service from the team. We understand how important clear communication and support are in situations like this, so it’s great to know that the dealership kept you well looked after.
A special thank you for recognising Maurice and Alec — your appreciation of their customer service will mean a great deal to them.
Thank you again for your kind words, and we hope you continue to enjoy your experience with us.
Kind regards
Dawn
Lucy was lovely! Ive just been over to peugeot for a…
I've just been over to peugeot for a test drive with Lucy.
I am Disabled and this makes me slow to move around. Often I am left hurrying after assistants in stores etc. and becoming more breathless and less able to respond to questions quickly.
However today with Lucy my experience was the opposite of this :)
Lucy was extremely polite; friendly; helpful and understanding, whilst remaining Professional and She knew her stuff too.
14 May 2026
Unprompted review
Reply from Vertu Motors - Peugeot Exeter
Hi Rose
Thank you so much for taking the time to share such thoughtful feedback. We're truly delighted to hear that your experience with Lucy was such a positive one.
It’s especially important to us that every customer feels comfortable and supported during their visit, so it’s wonderful to know that Lucy took the time to work at your pace, showing understanding, patience, and genuine care. Your comment about not feeling rushed — which can so often be the case elsewhere — really highlights the difference she made.
We're also pleased to hear that, alongside her friendly and approachable manner, Lucy remained professional and knowledgeable throughout your test drive. She’ll be very proud to know the impact she had on your experience.
Thank you again for your kind words — they truly mean a lot.
Kind regards
Dawn
Very pleased with the customer service…
Very pleased with the customer service we received at Vertu Motors Peugeot Exeter from Lucy Rees, extremely knowledgeable and friendly and not at all pushy. Thank you Lucy we are delighted with our new Peugeot and I'm sure we'll be back next time we need a new car
8 May 2026
Unprompted review
Reply from Vertu Motors - Peugeot Exeter
Thank you for sharing such a lovely review.
Lucy will be delighted to hear how much you appreciated her friendly, knowledgeable approach and the fact that you never felt any pressure throughout the process. It’s wonderful to know you’re so pleased with your new Peugeot, and your kind words — along with your intention to return in the future — mean a great deal to the team at Vertu Motors Peugeot Exeter.
Many thanks,
Chloe
Very happy with the service from Vertu…
Very happy with the service from Vertu Peugeot in Exeter. Every single member of staff I have dealt with has been efficient, helpful and professional. A special thanks to Lucy who has been outstanding from the first contact. Despite an unavoidable delay in collecting my new car, the team, specifically Lucy, kept me updated throughout. She went above and beyond to resolve the implications of the delay on my new car and for that I am very grateful. Lucy has been a pleasure to deal with. And I will be coming back to Vertu Peugeot Exeter without hesitation. Good service in the car industry is worth its weight in gold and Vertu Peugeot Exeter are excelling in this.
29 April 2026
Unprompted review
Reply from Vertu Motors - Peugeot Exeter
Hi Mrs Osborne,
Thank you so much for taking the time to leave such a detailed and wonderful 5‑star review. We’re absolutely delighted to hear how happy you are with the service you received at Vertu Peugeot Exeter.
It’s fantastic to know that every member of the team you dealt with was efficient, helpful and professional, and your special mention of Lucy is truly appreciated. We’re especially pleased to hear how well she supported you throughout, keeping you fully updated and going above and beyond to minimise the impact of the unavoidable delay. She’ll be thrilled to read your kind words.
Your comments about the value of great service in the car industry mean a great deal to us, and we’re proud to hear that Vertu Peugeot Exeter is excelling in your eyes. Thank you for your trust and loyalty — we very much look forward to welcoming you back in the future.
Kind regards,
Liza.
Very friendly and helpful staff
Very friendly and helpful staff from start to finish ,Ben Harcombe our salesman was knowledgeable and very helpful and professional,and kept us updated during the sale would recommend this dealership to anyone
17 April 2026
Unprompted review
Reply from Vertu Motors - Peugeot Exeter
Good morning Tim,
Thank you for your kind feedback. We’re really pleased to hear that Ben looked after you so well throughout the process, keeping everything clear, professional and friendly from start to finish. It’s great to know you felt well informed and supported, and that you’d confidently recommend the dealership to others.
Kind regards,
Dean
Glen and Alex were absolutely amazing
Glen and Alex were absolutely amazing, I was very nervous as this was a big thing for me and they made the whole process so straightforward and explained everything to me and made sure I was happy and confident before I left
Thank you so much
24 April 2026
Unprompted review
Reply from Vertu Motors - Peugeot Exeter
Good morning Debbie,
Thank you so much for your kind words. I’m really pleased to hear that Glen and Alex were able to put you at ease and make the whole process feel straightforward, especially with it being such a big step for you. It’s great to know they took the time to explain everything clearly and made sure you felt happy and confident before you left.
Thank you again for choosing us and enjoy your new car.
Kind regards,
Dean
Fantastic customer service
A massive thank you to Morris for his fantastic customer service. We can't thank you enough for all your help. We've collected a 5008 and we're over the moon with it
23 April 2026
Unprompted review
Reply from Vertu Motors - Peugeot Exeter
Dear Abigail,
Thank you for taking the time to share your lovely feedback. We’re delighted to hear how happy you are with your new Peugeot 5008 and that you’re over the moon with it.
Your kind words about Morris are very much appreciated. It’s wonderful to know that his fantastic customer service and support made such a positive difference to your experience. Your thanks will be shared with him and the team at Peugeot Exeter.
Thank you again for choosing us, and we hope you enjoy many happy miles in your new car.
Kind regards,
Liza
Great experience and beautiful car
We had a great experience with Steve and Alex from the beginning. Everything was clear and we felt we were under no pressure. We are so pleased with our new car! Thank you.
17 April 2026
Unprompted review
Reply from Vertu Motors - Peugeot Exeter
Thank you very much for your kind feedback.
We’re delighted to hear that you had such a great experience with Steve and Alex from the very beginning. It’s wonderful to know everything was made clear, relaxed, and completely pressure-free — that’s exactly the experience we aim to provide.
We’re thrilled that you’re so pleased with your new car, and your thanks will be gladly passed on to both Steve and Alex. They’ll be delighted to know they helped make your purchase such a positive one.
Thank you again for choosing us, and we wish you many happy miles ahead.
Kind regards,
Keith
Excellent customer service
Myself and my daughter were looking for a new motability car. We popped into the Exeter branch on the off chance of test driving a car. We were met by a lovely lady Lucy Rees. Her customer service was impeccable. She was attentive as well as informative. Nothing was too much trouble. She allowed us time to look around the car we were interested in and arranged a test drive there and then. Even though we decided to not go for the peugeot in the end, I have to commend them on their attention to detail. Even the emails sent to check in with us after our visit.
Thank you for everything Lucy, and I hope maybe sometime in the future we'll be back ⭐️⭐️⭐️⭐️⭐️
10 April 2026
Unprompted review
Reply from Vertu Motors - Peugeot Exeter
Thank you very much for taking the time to share such a detailed and thoughtful review. We’re delighted to hear about your positive experience at our Exeter branch, and especially about the excellent service Lucy provided.
Lucy will be thrilled to receive your kind comments — she takes great pride in being attentive, informative, and ensuring customers feel comfortable and never under pressure. We’re pleased we could arrange a test drive for you on the day and that our follow‑up communication also met your expectations.
While we understand the Peugeot wasn’t quite right for you on this occasion, we truly appreciate your kind words and your consideration of our Motability options. We’d be more than happy to welcome you back in the future should you decide to explore another vehicle.
Kind regards,
Keith
5 weeks and headlight not fixed. 3 Recalls in 12 months. No communication
Bought a 3008 in December 2024. Since then it's had 3 recalls. Now has a headlight issue and it's taken, so far, 5 WEEKS! No contact unless I call them first.
Manager is away til Monday and my request for an investigation was met with "I can mention this to my manager ".
Absolutely furious!
14 April 2026
Unprompted review
Reply from Vertu Motors - Peugeot Exeter
Hi,
We apologise that the part is on order and hasn’t arrived yet, but as soon as the part has arrived we will be in contact with an update
Darren Goble
General Manager
Detailing and presentation.
Detailing and presentation of my 6 Yr old "new" car was quite brilliant by Peugeot Exeter. Thank you Steve and your team.
6 April 2026
Unprompted review
Reply from Vertu Motors - Peugeot Exeter
Thank you very much for your kind feedback. We’re delighted to hear that the detailing and presentation of your car exceeded your expectations and made it feel like new again.
Your thanks to Steve and the team will be greatly appreciated—they take real pride in the quality of their work, and comments like yours make it all worthwhile. Thank you for choosing Peugeot Exeter and for taking the time to share your experience.
Kind regards,
Keith
Fantastic Service in Emergency
I had a problem with my brakes and needed it checked urgently before I went on holiday.
The service consultant, Colin Knight, arranged an immediate check which identified the replacement of a brake lining and disc and arranged it to be repaired on the same day. By 14.00hrs the car was repaired and my holiday saved.
My thanks go out to Colin and the engineer for such great service who are a credit to Peugeot Exeter and Vertu.
9 April 2026
Unprompted review
Reply from Vertu Motors - Peugeot Exeter
Good afternoon Mr Burrows,
Thank you for taking the time to share your experience. I’m really pleased to hear that Colin was able to arrange an immediate check and get everything resolved the same day, especially with your holiday approaching. It’s great to know the issue was quickly identified and repaired, saving you any further worry.
Your thanks will be appreciated by both Colin and the technician, and it’s lovely to hear they’re a real credit to Peugeot Exeter and Vertu.
Kind regards,
Dean
Car purchase
Clear explanation of options for purchase. Friendly customer service
20 March 2026
Unprompted review
Reply from Vertu Motors - Peugeot Exeter
Good morning Edd,
Thank you for taking the time to leave a review. I’m really pleased to hear that the options were explained clearly and that you received friendly customer service throughout your visit. It’s great to know the experience felt straightforward and helpful.
We appreciate your feedback.
Kind regards,
Dean
The sales assistant was very…knowledgeable very polite
The sales assistant was very knowledgeable of the Motobility scheme and listened to me and my requirements that were important to me to have the best use of the vehicle. Even question I asked was answered. The hand over was also without any issues,very thorough.
21 March 2026
Unprompted review
Reply from Vertu Motors - Peugeot Exeter
Hi Andrew,
Thank you so much for your excellent 5‑star review! We’re really pleased to hear that your experience at Peugeot Exeter was such a positive one. It’s great to know that our sales assistant provided thorough knowledge of the Motability scheme and took the time to listen carefully to your needs, ensuring the vehicle suited you perfectly.
We’re also delighted that every question you had was clearly answered and that your handover was smooth, detailed, and issue‑free — exactly the level of service we aim to deliver.
Thank you again for taking the time to share your feedback. We hope you enjoy your new vehicle and we’re always here if you need any support in the future.
Kind regards,
Liza.
Knowledgeable and helpful staff
Glen was very friendly, helpful and knowledgeable and helped us by answering questions, knowing details about the car we were interested in and guiding us through the process of buying it.
11 March 2026
Unprompted review
Reply from Vertu Motors - Peugeot Exeter
Good afternoon Deborah,
Thank you for taking the time to leave a review. I’m really pleased to hear Glen looked after you so well. His friendly approach, helpful attitude, and strong knowledge of the car clearly made a positive difference to your experience. It’s great to know he was able to answer all your questions and guide you smoothly through the buying process.
We really appreciate your feedback.
Kind regards,
Dean
Beautiful Car, Great Experience
Beautiful car, super service and a great welcome from everyone at the Marsh Barton Peugeot showroom. Phillip and Stuart were particularly friendly and attentive and made the whole experience of purchasing the car easy and pleasurable. I would highly recommend the team and Vertu chain for honest sales that keep the buyer at the centre of their business. Thank you Vertu, thank you Phillip and Stuart.
12 March 2026
Unprompted review
Reply from Vertu Motors - Peugeot Exeter
Hi Mark,
Thank you so much for your brilliant 5‑star review. We’re delighted to hear that you received such a warm welcome at our Marsh Barton Peugeot showroom and that you’re enjoying your beautiful new car. It’s wonderful to know that Phillip and Stuart made the experience easy, enjoyable, and centred around your needs — exactly what we aim for.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback. We hope you enjoy many happy miles in your new vehicle.
Kind regards,
Liza
A very pleasant used car purchase experience.
Steve Duggan in sales was very professional, approachable, and quick to respond to all our questions in a clear manner.
The car was presented in excellent condition, and great value for the age/mileage.
Whilst we had an issue with the car a few days later, Steve and the Vertu service dept were very quick to get it booked into a local garage to be resolved at their expense under their 3 month warranty.
27 February 2026
Unprompted review
Reply from Vertu Motors - Peugeot Exeter
Hi there,
Thank you for your excellent feedback. We're really pleased to hear that Steve Duggan was so professional, approachable, and clear in answering all your questions. It’s great to know the car was presented in excellent condition and offered great value for its age and mileage.
We’re also glad to hear that, when an issue arose a few days later, Steve and the Vertu service team acted quickly to get the car booked into a local garage and resolved under the 3‑month warranty at no cost to you. Your satisfaction and peace of mind are extremely important to us.
Your comments are truly appreciated.
Kind regards
Dawn
Poor communication in service dept
I had to book my car in for a recall. Asked if I could leave it for a few hours-was told no they needed it all day, so booked a courtesy car (had to wait about a month for a date when a car was available). The day before I got a call saying there wasn't a car available but it would only take about half an hour. Fine, happy to wait as long as they got straight onto it-no problem. Ended up being in there 1.5 hours.
On the way home 4 separate lights which have never been on came on. I called them and they said to take it back for them to look at it, and they'd need it for a couple of hours. Agreed a day and time-got there and nothing was booked...after 3 hours I got told it was a complete coincidence and unrelated to the software update. As I was late for work I didn't follow it up that day but called the next day to ask them to email what investigations they had done for them to come to the conclusion that the 2 were unrelated. Got a very quick email with a totally unrelated and unrequested printout from the original recall and told that if I want further diagnosis done I can pay the £162 per hour. Since then 2 emails and 1 call have been ignored.
Update - following the review I got an email from the service manager which I replied to. 48 hrs later still no response and am no further forward! The silence is deafening.
2 March 2026
Unprompted review
Reply from Vertu Motors - Peugeot Exeter
Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide registration details = by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TPGR1003 Kind regards Dawn
Steve was very helpful and knowledgeable
Steve was very helpful and knowledgeable
9 March 2026
Unprompted review
Reply from Vertu Motors - Peugeot Exeter
Good morning,
Thank you for your review. We're really pleased to hear that Steve was helpful and knowledgeable during your visit.
Kind regards,
Dean
The whole process from start to finish…
The whole process from start to finish was very professional and friendly. Excellent service from Phillip Brunsdon.
29 January 2026
Unprompted review
Reply from Vertu Motors - Peugeot Exeter
Good afternoon Gaynor. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Phillip and the team. We hope to see you again soon. Happy motoring, Dean
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