Greeted by staff who were polite friendly and professional without being pushy . Keith and Peter and the General Manager were very helpful in helping us decide which model was most suited to our need... See more
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Location
Switch locationPreston Farm Industrial Estate, Yarm Road, TS18 3RT Stockton-on-Tees, County Durham, GB
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I had a good experience with vertu with the helpful considerate way in how I was treated by the mobility sales guy . He has kept me updated and well informed about my mobility vehicle . I’m sure all t... See more
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The motability representatives , Joanne and Richard were very welcoming. They took me through all the details of everything that I needed to know about the car. The car is lovely and easy to drive.... See more
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Overall kind friendly service, Car was serviced, MOT'd and cleaned and got a full tank of diesel. Jai was good and took my advice in to consideration about the brakes and got them sorted for me.
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Company details
About Vertu Motors - Nissan Stockton
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Preston Farm Industrial Estate, Yarm Road, TS18 3RT, Stockton-on-Tees, County Durham, United Kingdom
- 0344 659 3947
4.7
Excellent
81 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Great service from Jai
Popped in on the way home to have a quick look. Jai found me the perfect car. Fantastic customer service and a straight forward sale. Very happy with my new car and the staff at Vertu. Will definitely use them again if I change my car in future
29 September 2026
Unprompted review
Reply from Vertu Motors - Nissan Stockton
Good morning Gill,
Thank you for your wonderful review. We're delighted to hear that what started as a quick visit resulted in you finding the perfect car.
It's fantastic to know that Jai provided excellent customer service and made the whole process straightforward and enjoyable. We're thrilled that you're so happy with your new car and appreciate your kind comments about the team.
We look forward to welcoming you back in the future when it's time for your next car.
Kind regards,
Dean
team work
The team worked as a team and you could see the camaraderie. Keith and Ben made sure everything got sorted and supplied lots of coffees while we waited. Friendly atmosphere. Everyone checked up on us.
30 September 2026
Unprompted review
Reply from Vertu Motors - Nissan Stockton
Good afternoon Kingsley,
Thank you for your wonderful review. We're delighted to hear that Keith, Ben and the wider team worked so well together and created such a friendly atmosphere during your visit.
It's great to know that everyone checked in on you, kept things moving smoothly and made sure you were well looked after, with plenty of coffees along the way! We really appreciate your kind feedback and are pleased you had such a positive experience.
Kind regards,
Dean
Overall kind friendly service
Overall kind friendly service, Car was serviced, MOT'd and cleaned and got a full tank of diesel. Jai was good and took my advice in to consideration about the brakes and got them sorted for me.
25 September 2026
Unprompted review
Reply from Vertu Motors - Nissan Stockton
Hi Benjamin, thank you for your fantastic 5-star review! We’re delighted to hear that you received such friendly service and that your car was serviced, MOT’d, cleaned and ready for you to enjoy. It’s especially great to know that Jai listened to your concerns regarding the brakes and made sure they were sorted for you. We really appreciate your kind feedback and hope you enjoy every mile in your new car!
Kind regards,
Liza.
The motability representatives
The motability representatives , Joanne and Richard were very welcoming. They took me through all the details of everything that I needed to know about the car.
The car is lovely and easy to drive. Very impressed with it.
My experience has been very comfortable, seen on time by friendly staff and put at ease with the advice given.
15 September 2026
Unprompted review
Reply from Vertu Motors - Nissan Stockton
Hi David, thank you for your wonderful 5-star review! We’re delighted to hear that Joanne and Richard made you feel so welcome and comfortable, taking the time to explain everything clearly and answer your questions. It’s fantastic to know you’re impressed with your new car and finding it lovely and easy to drive. We really appreciate your kind feedback and wish you many happy miles!
Kind regards,
Liza.
Excellent service from Joanne helpful…
Excellent service from Joanne helpful polite informative just very easy to deal with
30 September 2026
Unprompted review
Reply from Vertu Motors - Nissan Stockton
Hi Darren,
Thank you for your fantastic 5-star review!
We’re delighted to hear you received excellent service from Joanne and found her helpful, polite and informative throughout your experience. It’s wonderful to know everything was made so easy for you.
We really appreciate your kind feedback and hope to welcome you back to Vertu Nissan Stockton again soon.
Kind regards,
Kerry
Very friendly workers
Very friendly workers, explained everything really well and helped me find the car I was looking for
30 September 2026
Unprompted review
Reply from Vertu Motors - Nissan Stockton
Good afternoon Hannah,
Thank you for your review. We're delighted to hear that the team were so friendly, explained everything clearly and helped you find the car you were looking for.
It's great to know that you felt well supported throughout the process and that your experience was such a positive one. We really appreciate your kind feedback.
Kind regards,
Dean
Good Customer Service
Greeted by staff who were polite friendly and professional without being pushy . Keith and Peter and the General Manager were very helpful in helping us decide which model was most suited to our needs. They made all the necessary paperwork easy to complete .
26 September 2026
Unprompted review
Reply from Vertu Motors - Nissan Stockton
Hi John, thank you for your fantastic 5-star review! We’re delighted to hear that you received such a friendly, professional and pressure-free welcome from the team. It’s great to know that Keith and Peter helped you find the model best suited to your needs and made the paperwork straightforward too. We really appreciate your lovely feedback and hope you thoroughly enjoy your new car!
Kind regards,
Liza.
I had an extremely good experience
I had a good experience with vertu with the helpful considerate way in how I was treated by the mobility sales guy . He has kept me updated and well informed about my mobility vehicle . I’m sure all the sales people are very nice too but Richard (Goodyear) has been amazing very nice well mannered guy over the phone and in person . Just from my experience and time with him I’d say he’s an absolute credit to the company . I was extremely grateful for his help , thank you so much Richard .
26 September 2026
Unprompted review
Reply from Vertu Motors - Nissan Stockton
Thank you for taking the time to share your experience!
We're delighted to hear that you had such a positive experience with our team and that you felt well supported throughout your mobility vehicle journey. Keeping our customers informed every step of the way is incredibly important to us, so it's wonderful to know that Richard Goodyear kept you updated and made the process straightforward and stress-free.
We're especially pleased to hear your kind words about Richard. His considerate, professional, and friendly approach is exactly the level of service we strive to deliver, and it's fantastic to know he made such a positive impression both over the phone and in person. We'll be sure to pass on your thanks and recognition, as we're certain he'll be delighted to hear how much his efforts were appreciated.
Thank you again for your lovely feedback. We truly value your recommendation and look forward to assisting you in the future.
Kind regards Dawn
Excellent service throughout
Excellent service throughout the purchase. Great communication, personal attention from Sahail. And the car is brilliant!
28 September 2026
Unprompted review
Reply from Vertu Motors - Nissan Stockton
Good afternoon Stuart,
Thank you for your fantastic review. We're delighted to hear that you received excellent service throughout your purchase and that the communication was strong from start to finish.
It's great to know that Sahail provided such personal attention and helped make the experience a positive one. We're also thrilled to hear that you're enjoying your new car.
Kind regards,
Dean
I was shown what I needed to know about the cars I was interested in.
The salesman was very helpful and knowledgeable about the car i was interested in, but not pushy.
23 September 2026
Unprompted review
Reply from Vertu Motors - Nissan Stockton
Hi Steve,
Thank you so much for taking the time to leave us such a fantastic 5-star review.
We’re delighted to hear that you had such a positive experience with Vertu Nissan Stockton.
It’s wonderful to know that the salesperson who looked after you was helpful and knowledgeable about the car you were interested in, while giving you the space to make your decision without any pressure.
We’ll be sure to share your lovely feedback with the team, who will be delighted to receive it.
Thank you again for choosing Vertu Nissan Stockton. We truly appreciate your feedback and wish you many happy miles ahead!
Kind regards,
Liza.
The salesperson Keith Barnfield was…
The salesperson Keith Barnfield was very good and I would give him 10 out of 10.
4 September 2026
Unprompted review
Reply from Vertu Motors - Nissan Stockton
Hi Mr Mitchell,
Thank you so much for taking the time to leave us a fantastic 5‑star review.
We’re delighted to hear that Keith Barnfield provided such excellent service during your visit to Vertu Nissan Stockton. Receiving a 10 out of 10 rating is wonderful feedback and a real testament to Keith’s commitment to delivering outstanding customer care.
Your kind comments mean a great deal to us, and we’ll be sure to pass them on to Keith, who will be delighted to hear your feedback.
Thank you again for choosing Vertu Nissan Stockton. We hope you enjoy your new vehicle, and if there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.
What impressed me most.
What impressed me most, was the staff. Friendly, polite, very knowledgeable about the car product. Special mention to Finley hugill. Who was dealing with me. The car is brilliant.
9 September 2026
Unprompted review
Reply from Vertu Motors - Nissan Stockton
Thank you for your wonderful review.
We are delighted to hear that our team made such a positive impression on you. It's fantastic to know that you found everyone friendly, polite, and knowledgeable, and that you are so pleased with your new car.
A special thank you for recognising Finley Hugill. We're thrilled to hear that he provided excellent service throughout your experience and helped make the process smooth and enjoyable.
Thank you for choosing Vertu Motors. We truly appreciate your feedback and hope you enjoy every mile in your new car.
Kind regards,
Keith
Was greeted at the door with a friendly…
Was greeted at the door with a friendly welcome and was seen by Finley who was extremely friendly and professional who sorted my query about the car l had seen online, about an hour later I purchased the vehicle
3 September 2026
Unprompted review
Reply from Vertu Motors - Nissan Stockton
Hi Darrel,
Thank you so much for taking the time to leave such a detailed and fantastic 5‑star review. We’re absolutely delighted to hear that, despite a few challenges along the way, your experience with Vertu Škoda Derby was the best vehicle purchasing experience you’ve ever had.
It’s wonderful to know that Mark Pashley provided such exceptional support throughout the entire process. Your comments about his attentiveness, reassurance, knowledge, and genuine care are exactly what we aim to deliver for every customer. We're especially pleased to hear that he kept you fully informed, was always available to answer questions, and worked hard to resolve any issues that arose.
Travelling all the way from Northern Ireland to secure your perfect vehicle is a significant journey, so it’s fantastic to hear that Mark went the extra mile at every opportunity, from collecting you at the airport to ensuring a seamless handover. We’re also delighted that the small touches, including the warm welcome, coffee after your early flight, and meeting the Manager, helped make you and your wife feel valued.
Your kind words mean a great deal to us, and we’ll be sure to pass your wonderful feedback on to Mark and the wider team. We are certain he will be delighted to know the positive impact he had on your experience.
We hope you enjoy every mile in your new vehicle, and thank you once again for choosing Vertu Škoda Derby.
Kind regards,
Liza.
Went in not expecting to buy a car
Went in not expecting to buy a car. How wrong we were. Met at the door by a lovely gentleman called Richard. Told him what were looking for he showed us a couple of cars then we discussed what to buy he said they had a demonstrator in the model we liked would we like a test drive. He also said they had another demonstrator at another branch in another colour we do not like black which the first car was. We had the test drive and Richard left us to give time to discuss the car and if we were interested. He was not all pushy I have experienced at other deanships. Some dealers we have been in we have been totally ignored. Richard did not push at all he gave time to discuss our decision.. Our car was valued £1000 more than the garage next door. We decided to go ahead with the sale .The car was drive up from another dealership and we took delivery 5 days later. Fastest car we have ever brought. Richard spent time with us answered all our questions on our hand over. Richard is a credit to Vertu. Thankyou from us both the Trouble and The tight Yorkshire man.
28 August 2026
Unprompted review
Reply from Vertu Motors - Nissan Stockton
Thank you for your wonderful review.
We are delighted to hear that Richard provided such an exceptional experience from the moment you walked through the door. It's fantastic to know that he took the time to understand what you were looking for, arranged a test drive, and gave you the space to make the right decision without any pressure.
We're especially pleased that the part exchange valuation, quick turnaround, and smooth handover all helped make the experience such a positive one. Your comments about Richard's professionalism, patience, and customer-focused approach are greatly appreciated and we will be sure to pass them on to him.
Thank you for choosing Vertu Motors, and for your lovely sense of humour! We hope you enjoy many happy miles in your new car.
Kind regards,
Keith
I expressed interest in a car they have…
I expressed interest in a car they have listed as part of their inventory. Very aggressive sales tactics; the usual ‘we have several lines of interest in this vehicle’ etc etc. Extremely ‘pushy’ and not pleasant to deal with whatsoever.
I’m glad I walked away and went with a competitor who were not only pleasant to deal with but made me an excellent offer for an identical car, which I have subsequently purchased.
Personally, I’ll never entertain a Vertu dealership ever again.
24 August 2026
Unprompted review
Reply from Vertu Motors - Nissan Stockton
Good afternoon. Thank you for your review. A member of the management team will contact you tomorrow to address your experience. Kind regards, Dean
Was so easy to deal with
Was so easy to deal with.
No problems at all and Jo could not of been more helpful.
17 August 2026
Unprompted review
Reply from Vertu Motors - Nissan Stockton
Good afternoon Paige,
Thank you for your kind feedback, it’s great to hear everything was so easy and straightforward. We’re delighted Jo was so helpful throughout and made the whole experience a positive one.
Kind regards,
Dean
Stockton Nissan won’t be back again!
We have purchased Nissan Qashqia, quite new. I did purchase car from this dealership before but seems to be store gone down hill no one gets back to you if you email or call. Seller advised me that they don’t have office so they don’t check emails or have time. I have emailed store as car we have purchased has no new keeper slip, paid 12 months taxed but not showing its taxed, car has a white paint over all over interior of the car, alloys scratched so bad but been told like new condition, radio screen was scratched to bits. I have emailed customer services, manager Lee from store still no one got back to me. I have done a deal with car mats included but front car mats in the car but back of the car mats no where to be seen. Worst part is getting ignored by paying lots of money and specially returning customer purchased so many cars from Vertu no help whatsoever!
Hope someone be in touch and get this resolved
Kind regards,
Ferah
14 August 2026
Unprompted review
Reply from Vertu Motors - Nissan Stockton
Good morning. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1FM1508 Kind regards, Danielle
Hi vertu just like to thank everyone at…
Hi vertu just like to thank everyone at the car dealership they could not have been more friendly and welcoming if they tried. Finley hugill was such a professional and helpful salesman cannot fault him lovely man .would recommend this dealership to all my friends and family.thankyou so much
11 August 2026
Unprompted review
Reply from Vertu Motors - Nissan Stockton
Hi Colin,
Thank you for your wonderful review. We're delighted to hear that everyone at the dealership was so friendly and welcoming and that you felt well looked after throughout your visit. It's especially great to know that Finley Hugill provided such professional and helpful service and made such a positive impression.
We really appreciate your recommendation to friends and family and will be sure to pass your kind words on to Finley and the team at Nissan Stockton.
Kind regards,
Danielle
Superb informed service from start to…
Superb informed service from start to finish. Super friendly and patient through the purchase
8 August 2026
Unprompted review
Reply from Vertu Motors - Nissan Stockton
Good afternoon Clive,
Thank you for your wonderful feedback, it’s great to hear you received such superb service from start to finish. We’re delighted the team were so friendly, knowledgeable and patient throughout your purchase, helping to make the whole experience such a positive one.
Kind regards,
Dean
Excellent service from Vertu, Stockton!!
The salesman who helped me (Sahail) dealt with me in a very professional and (importantly) friendly way. He explained the process clearly from start to finish, and ensured a smooth purchase of the car he located for me from another Vertu dealership. Excellent service all round!!
15 July 2026
Unprompted review
Reply from Vertu Motors - Nissan Stockton
Thank you so much for your kind words! We are so happy to hear that Sahail was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards,
Dawn
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