This is the second time I’ve bought a new car from Vertu Mini Exeter. Seamless handover and smooth processing by the sales team. The showroom is a friendly, comfortable environment, which makes a big... See more
Company replied
Matford Park Road, MINI, Marsh Barton Trading Estate, EX2 8FD Exeter, Devon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
This is the second time I’ve bought a new car from Vertu Mini Exeter. Seamless handover and smooth processing by the sales team. The showroom is a friendly, comfortable environment, which makes a big... See more
Company replied
It was one of the best experiences I’ve had when it comes to buying a car. Kudos to Ben Pascall for making it enjoyable too. He took us through the whole process, answering our questions and explain... See more
Company replied
Everything worked well . Our sales person Charlotte was excellent. Friendly and knowledgeable and definitely on the ball.
Company replied
From the day of ordering to the day of delivery I was very well looked after by Charlotte Barlow. Charlotte made the whole experience of buying my new car a pleasure. Her enthusiasm for MINI is con... See more
Company replied
Written by the company
Matford Park Road, MINI, Marsh Barton Trading Estate, EX2 8FD, Exeter, Devon, United Kingdom
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks to Rowan for looking after me , had a few hiccups with delivery of my new Countryman JCW but all sorted .
Very happy overall with the service with just 2 niggles .
1.. Call centre is based in Newcastle and I found them a bit difficult at times to deal with as they were not on the ground so to speak .
2. Paid £46k for a new car but it doesn't come waxed and polished , I found this a bit odd as if it was 2nd hand it would have been .
I have informed the team of this and so maybe it will change in the future .
Overall I would say that Mini Exeter are a very nice helpful team and they certainly make you feel welcome .

Reply from Vertu Motors - MINI Exeter
Purchased a new Mini Copper S from Vertu Mini Exeter, great car and great service from Charlotte and the rest of the new car sales team. She kept me in the loop with any delays and made sure that the handover of the vehicle went as smoothly as possible. Overall a good experience and hopefully that will continue.

Reply from Vertu Motors - MINI Exeter
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.