Sam’s service during the whole process of the car was nothing short of outstanding. Sam wasn’t too pushy with trying to make a deal and answered any questions myself and my dad had. Sam’s professio... See more
Company replied
Location
Switch location3 Mill Hill, North West Industrial Estate, SR8 2HR Peterlee, County Durham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hyundai Peterlee, wow what can we say Our sales representative Tony and Dealer principal Jordan where knowledgeable, honest and helped us get the car we wanted within our budget. This is the seco... See more
Company replied
Excellent service! As a disabled customer, I deeply appreciated the patience shown to my husband and me while ordering my new vehicle. Angela kept us regularly updated and went out of her way to... See more
Company replied
The style of engagement suited us well, we were asked what we were looking for, no-one tried to 'sell up', the pitch and help were just right. Harrison was our contact and he had lovely manner and g... See more
Company replied
Company details
About Vertu Motors - Hyundai Peterlee
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
3 Mill Hill, North West Industrial Estate, SR8 2HR, Peterlee, County Durham, United Kingdom
- 0344 659 0599
4.8
Excellent
130 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hyundai peterlee
The salesman Harry cairns was excellent from the start to the Finnish of buying the car he outli ed all other possibilities and made me feel comfortable with my final choice
Recommended,,excellent
Peter imrie
8 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Thank you for your fantastic feedback, Peter. We’re delighted to hear that Harry provided such excellent support from start to finish, clearly outlining your options and helping you feel comfortable and confident in your final decision.
Your recommendation means a great deal, and I’ll be sure to pass on your kind words to Harry.
Kind regards,
Matthew
Green Hyundai Bayon
My daughter Holly purchased a Hyundai Bayon just over a week ago from this car dealership, the salesman was Mr Tony Allen. When we we’re looking around for something we felt really at ease.Mr Allen came out spoke to us and asked if we wanted a test drive, my daughter took it out for one, and he really made her feel comfortable with the car ie showing her around all the controls with ease, as she’s quite young.nothing was a bother for him.One of Mr Allen’s colleagues came over Mr McGill for a little chat and I found the whole experience very good.
1 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Thank you for your wonderful feedback. We’re delighted to hear that Holly had such a positive experience purchasing her Hyundai Bayon and that Tony made her feel comfortable and at ease throughout.
It’s great to know the team provided a relaxed, supportive environment and that everything—from the test drive to explaining the controls—was handled with care and professionalism. I’ll be sure to pass on your kind words to Tony and the team.
Kind regards,
Matthew
Made welcome from first entering the…
Made welcome from first entering the dealership and everything explained well from start to finish.
28 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Good morning Graeme,
Thank you for your great feedback. It’s fantastic to hear you felt welcomed from the moment you arrived and that everything was clearly explained throughout your journey with us. We’re glad the team made the experience smooth and straightforward.
Kind regards,
Dean
Fabulous showroom and fabulous staff
Fabulous showroom and fabulous staff , very helpful and friendly, bright at advice and especially Angela solan helped us so much and kept us informed every step of the way , never had a better experience buying a car , well done
4 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Thank you for such a fabulous review. It’s wonderful to hear that you had such a positive experience — from the welcoming showroom to the friendly, helpful team. Angela will be especially pleased to know how much you appreciated her support and regular updates throughout the process. It’s fantastic to hear this has been your best car‑buying experience yet.
Many thanks,
Chloe
Amazing service.
Amazing service.
Friendly staff, Tony Allen made buying a car very easy. Will definitely return.
29 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Thank you for your lovely feedback. We’re delighted to hear you received amazing service and that Tony made the whole process so easy. We really appreciate your intention to return.
Many thanks,
Chloe
Excellent experience from start to…
Excellent experience from start to finish.
Jordan was very helpful and knowledgeable throughout and listened to what our requirements for our new vehicle where.
I would highly recommend a visit to the showroom if looking for a new vehicle.
5 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Hi Adrian,
Thank you for taking the time to leave us such a fantastic 5‑star review. We’re delighted to hear that you had an excellent experience from start to finish at Vertu Hyundai Peterlee.
It’s wonderful to know that Jordan was helpful, knowledgeable, and took the time to really understand your requirements when choosing your new vehicle. Providing that level of attentive and personalised service is exactly what we strive for.
We truly appreciate your recommendation and your kind feedback — it means a great deal to the team. If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Overall a positive experience and outcome.
Lovely reception, happy with sales approach and vehicle purchase. Great teamwork. Love the car. Overall positive experience.
28 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
Hyundai Tucson
My wife June and myself were delighted to purchase our new car which was a Hyundai Tucson from Vertu Motors in Peterlee.
I must say Harry Cairns the sales executive was extremely helpful and went above and beyond to make sure all our issues were professionally dealt with.
We would not hesitate to recommend Vertu at Peterlee to anyone for any future purchase. Thank you A Happy Customer
28 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Good morning June,
Thank you for your lovely review. It’s great to hear how pleased you both are with your new Hyundai Tucson and that Harry looked after everything so well, going the extra mile to make the experience smooth and professional.
We really appreciate your recommendation and hope you both enjoy your new car.
Kind regards,
Dean
Excellent service from beginning to…
Excellent service from beginning to end! Sam Richardson was great to deal with...and was very helpful! All in all a smooth transaction and I would highly recommend Hyundai Peterlee .
28 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Hi Steve,
Thank you for your fantastic review! We’re delighted to hear you received excellent service from beginning to end at Hyundai Peterlee.
It’s great to know Sam Richardson was so helpful and made the whole process smooth and straightforward — we’ll be sure to pass on your kind words to him.
Your recommendation really means a lot to us — thank you again for choosing Vertu!
Kind regards,
Kerry
Hyundai INSTER 2
Great customer service (especially from Sam and Haley), felt supported and kept in the loop throughout the purchase process! Love the new car!
26 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Hi Anna,
Thank you for your lovely feedback. I’m really pleased to hear Sam and Haley looked after you so well and kept you informed throughout.
It’s great to know you felt supported and are loving your new INSTER.
Kind regards,
Danielle
New car purchase a pleasure at this dealership
Great experience when purchasing my new Hyundai at Vertu Peterlee recently.
Brilliant help and advice from Harry and Jordan at the dealership there. No hard sell and they tailored the deal to best suit my needs. Excellent all round, would definitely recommend them.
20 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Hi there,
Thank you for your fantastic feedback. We're delighted to hear that you had such a great experience when purchasing your new Hyundai at Vertu Peterlee.
It’s wonderful to know that Harry and Jordan provided brilliant help and advice, and that you appreciated the no‑pressure approach. Tailoring the deal to suit your needs is exactly what we aim to do, so it’s great to hear this made such a positive difference.
Your kind words and recommendation mean a great deal to both Harry, Jordan, and the wider team.
Kind regards
Dawn
Very friendly staff and made everything…
Very friendly staff and made everything easy and clear to understand. Everything was ready when it was supposed to be and Ed the salesman was a gentleman. Nothing was too out of the way for all the staff who looked after me very well.
18 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Thank you so much for your kind words! We are so happy to hear that Ed was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Sales team staff were very good and…
Sales team staff were very good and informative, and never felt pushed into anything.
9 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Thank you for sharing your experience. It’s great to hear that the sales team were informative and supportive throughout, and that you never felt pressured at any point. Feedback like this really highlights the value of a relaxed, customer‑focused approach.
Many thanks,
Chloe
New Hyundai Tuscan N line
Excellent service from everyone from the Peterlee dealership when we bought and collected our new car. A special thank you to Edwin Golightly who was very professional, helpful and knowledgeable about our purchase. We felt as if he went above and beyond to make our experience special.
12 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Hi Anne
Thank you for your wonderful feedback. We're delighted to hear that you received excellent service from everyone at our Peterlee dealership when purchasing and collecting your new car.
A special thank you for recognising Edwin Golightly — it’s fantastic to know he was professional, helpful, and knowledgeable throughout, and that he went above and beyond to make your experience feel special. Your kind words will mean a great deal to him and the team.
We truly appreciate you taking the time to share your experience.
Kind regards
Dawn
Saw my perfect car online
Saw my perfect car online. I needed a part ex for my van, no longer appropriate for my needs. Only problem? I live in Cornwall, and the car was in Peterlee!
I needn't have worried.
Harry, who was handling my purchase and part exchange navigated all of the steps. Everything was completed, smoothly, and easily online. Professionally, guided me through every stage, which I have to confess I was really apprehensive about. I needn't have worried. My lovely new motor was delivered to my door, exactly as described, exceeding my expectations. My old van was driven away. And my new car is a joy to drive.
13 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Good afternoon Kath,
Thank you for your fantastic review. It’s great to hear that despite the distance, Harry made the whole process smooth and easy, guiding you through every step with confidence. Having everything handled online and your new car delivered exactly as expected really does make such a difference.
We’re delighted you’re enjoying your new car and that it exceeded your expectations.
Kind regards,
Dean
Helpful
Helpful, polite and considerate staff who were able to answer any queries raised. Harry and Jordan ensured the process was seamless and paperwork was explained thoroughly.
11 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Good afternoon Margaret,
Thank you for your review. It’s great to hear that the team were helpful, polite, and considerate, and that all your queries were answered clearly. Harry and Jordan will be pleased to know their thorough explanations and seamless handling of the paperwork made the process so smooth.
Kind regards,
Dean
Fantastic customer service
Fantastic customer service, handled our query of purchasing a used car efficiently, the full process was faultless Vertu have a great team in Peterlee, Edwin , Haley & Jordan.
8 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Thank you for your fantastic feedback. I’m delighted to hear that your query about purchasing a used car was handled so efficiently and that the entire process was faultless. It’s great to know the team in Peterlee—Edwin, Haley, and Jordan—looked after you so well. I’ll be sure to pass on your kind comments to them. Thank you for choosing Vertu.
Kind regards,
Keith
Fabulous customer service
Fabulous customer service. Can’t fault it at all. We had Hayley helping us today and she was so so lovely, very friendly and helpful.
4 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Hi Katie,
Thank you so much for taking the time to leave this wonderful 5‑star review. We’re delighted to hear that you received such fabulous customer service at Vertu Hyundai Peterlee.
It’s lovely to know that Hayley looked after you so well and that she was friendly, helpful, and made such a positive impression during your visit. She’ll be thrilled to receive your kind feedback.
Thank you again for choosing Vertu Motors. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.
Very good experience buying a car at…
Very good experience buying a car at Hyundia Peterlee with Tony Allen.
2 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Hi Geoff
Thank you for your lovely feedback. We’re really pleased to hear you had a very good experience buying your car at Hyundai Peterlee. It’s great to know that Tony Allen looked after you so well throughout the process. Your kind words will mean a lot to him and the team.
Kind regards
Dawn
Excellent service
Excellent service. Tony Allen was very helpful and supportive.He made the process of getting a new car very easy and relaxed. I would definitely recommend Hyundai Peterlee when purchasing a car.
29 April 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Good afternoon Lauren,
Thank you for your review. I’m really pleased to hear that Tony was so helpful and supportive, and that he made the whole process of getting your new car feel easy and relaxed. It’s great to know you’d happily recommend Hyundai Peterlee to others.
Thanks again for taking the time to share your experience.
Kind regards,
Dean
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.