A great car buying experience. Very smooth process from start to finish. Tim kept me informed throughout which made everything very easy.
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Steve was great, made the while process easy and simple for me and was happy to answer any of my questions! Made what could've been a very stressful experience enjoyable!
Company replied
Dominic H at VERTU Bristol was amazing! His customer service was 10/10. From the first phone call to the purchase of my new car, everything was stress free and smooth! Best experience I’ve had whilst... See more
Company replied
Friendly efficient service. Sales staff informative and not pushy at all. ICCU failure sorted in 3 days with a beautiful Ioniq 5 loan car. Best dealership I’ve ever used
Company replied
Company details
About Vertu Motors - Hyundai Bristol
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
St Philips Causeway, Avon Meads, BS4 3BD, Bristol, United Kingdom
- 0344 659 0067
4.7
Excellent
65 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Would reccomend
Steve was great, made the while process easy and simple for me and was happy to answer any of my questions! Made what could've been a very stressful experience enjoyable!
17 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Thank you for your fantastic feedback. We’re delighted to hear that Steve made the whole process easy and straightforward, taking the time to answer all of your questions and keep everything stress-free.
It’s great to know that what could have been a daunting experience turned into an enjoyable one. I’ll be sure to pass on your kind words to Steve.
Kind regards,
Matthew
A great car buying experience
A great car buying experience. Very smooth process from start to finish. Tim kept me informed throughout which made everything very easy.
24 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Thank you for your fantastic feedback. We’re delighted to hear that you had such a great car-buying experience and that the process was smooth from start to finish.
It’s wonderful to know that Tim kept you informed throughout, making everything easy and hassle-free. I’ll be sure to pass on your kind words to him.
Kind regards,
Matthew
Absolutely brilliant experience Kieron…
Absolutely brilliant experience Kieron the mobility staff member helped us from start to when I drove off the forecourt with my new car
27 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Thank you for your fantastic feedback. We’re delighted to hear that Kieron provided such excellent support throughout your Motability journey, helping you every step of the way from your initial enquiry right through to driving away in your new car.
It’s great to know that he made the experience so positive and straightforward. I’ll be sure to pass on your kind words to him.
Kind regards,
Matthew
All perfectly arranged by Jerrol
20 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Copilot said:
Thank you for your kind feedback. We're delighted to hear that everything was perfectly arranged by Jerrol. I'll be sure to pass on your comments, and I'm sure he will appreciate the recognition.
Many thanks,
Chloe
Great service every time I’ve…
Great service every time I’ve interacted with Vertu since buying my Kona second hand. Responsive and helpful.
17 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Hi,
Thank you for your lovely review. We're thrilled to hear that you've consistently received great service from the team since purchasing your Kona. Providing a responsive, helpful, and positive experience at every interaction is exactly what we strive for, so it's fantastic to know we've delivered that for you.
We really appreciate your continued trust and look forward to assisting you again in the future.
Kind regards,
Keith
Dominic H at VERTU Bristol was amazing
Dominic H at VERTU Bristol was amazing! His customer service was 10/10. From the first phone call to the purchase of my new car, everything was stress free and smooth! Best experience I’ve had whilst purchasing a new car.
13 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Thank you so much for your kind words! We are so happy to hear that Dominic was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Jodie and her team did a great job…
Jodie and her team did a great job fixing my car. It came in for an upgrade which was done quickly and efficiently. They also undertook a health check which was very useful. And thanks for inflating my tires. Again thanks to everyone for the service I received.
1 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Hi Sarah,
Thank you for your fantastic 5-star review!
We're delighted to hear Jodie and the team provided such great service and completed the work quickly and efficiently. It's wonderful to know the health check was useful and that the team went the extra mile to help with the little extras too.
We really appreciate your kind feedback and look forward to welcoming you back to Vertu Hyundai Bristol in the future.
Kind regards,
Kerry
Friendly efficient service
Friendly efficient service. Sales staff informative and not pushy at all.
ICCU failure sorted in 3 days with a beautiful Ioniq 5 loan car.
Best dealership I’ve ever used
9 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Thank you for your fantastic review. We're delighted to hear you received friendly, efficient service from the team and that the ICCU issue was resolved so quickly. It's great to know you appreciated the support, the loan Ioniq 5, and our no-pressure approach. Thank you for your kind words.
Many thanks,
Chloe
Steven was very helpful and attentive…
Steven was very helpful and attentive listened to what we needed help out with a really good deal and very knowledgeable
30 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Thank you for your kind feedback. We’re delighted to hear that Steven provided such attentive and knowledgeable support, taking the time to understand your needs and secure a great deal for you.
I’ll be sure to pass on your kind words.
Kind regards,
Matthew
I bought a new Hyundai Tucson hybrid…
I bought a new Hyundai Tucson hybrid and traded in my older model. I was very happy with all the help to sort out my new purchase. Jerrol was very helpful with what deals were available, but at the time I couldn’t decide. Dominic went through the deals again and helped with latest deals and ensuring payments were what we were. happy with for buying the new car. Also Oula and Cellan helped go through paperwork making it an easy process, Great team! many thanks Sean.
29 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Thank you for your fantastic feedback, Sean. We’re delighted to hear that you were so well supported throughout your purchase and trade-in of your Hyundai Tucson hybrid.
It’s great to know that Jerrol, Dominic, Oula and Cellan all worked together to make the process smooth and ensure you found the right deal for you. We’ll be sure to pass on your kind words to the team.
Kind regards,
Matthew
Great friendly, helpful and professional service conducted.
Great friendly , helpful and professional service conducted by Dominic at Vertu Hyundai Bristol , made the whole experience a pleasure .
29 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Thank you for your great feedback. We’re delighted to hear that Dominic provided friendly, helpful and professional service, making your experience such an enjoyable one.
I’ll be sure to pass on your kind words.
Kind regards,
Matthew
Appalling service and diabolically overpriced
Appalling service for a diagnostic and ludicrously overpriced for any proposed works. They carry out ‘free of charge’ visual inspections on any car that goes into them to scare monger you into having work done that either doesn’t need doing or can be fixed yourself at home for less than a fiver (vs their £168!). They also pay zero attention to the actual issue in hand and go by their process rather than basic common sense and decent customer service. Don’t waste your time or money by going to these fraudsters - stick with the trustworthy independents who know what they’re talking about!
26 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Good morning, Laura. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1L2706 Kind regards, Danielle
Stephen the sales man was very helpful…
Stephen the sales man was very helpful and a pleasure to chat to nothing was to much trouble .
Made the perchance of the car very enjoyable
21 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Good afternoon John,
Thank you for your kind feedback, it’s great to hear Stephen was so helpful and made the whole experience enjoyable for you.
Kind regards,
Dean
Great service from Hyundai
Well, I must say from the start to the finish, we were treated,with respect. Dominic was,m excetional he took us through the the options of getting the vehicle to the time we decided to get the vehicle. When we went to pick the vehicle up, Dominic took us through the workings of the vehicle. Was really glad to have purchased the vehicle from Hyundai and the vehicle is tops.
15 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Good morning,
Thank you for your review. It’s great to hear that you felt treated with respect throughout and that Dominic provided such exceptional support, taking the time to guide you through your options and explain everything clearly.
We’re also pleased the handover was thorough and helped you feel confident with your new vehicle. It’s wonderful to know you’re so happy with your Hyundai — it sounds like a fantastic choice.
Kind regards,
Dean
Great attention to detail and very…
Great attention to detail and very welcoming, Zac went out his way to meet our needs and excellent communication throughout
30 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Good afternoon James,
Thank you for your great feedback. It’s fantastic to hear Zac made you feel so welcome and went the extra mile to meet your needs, with clear and consistent communication throughout. That attention to detail really makes all the difference.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Friendly service / quick turnaround
Friendly service, managed to see a car quickly that was ideal and had all the finance sorted smoothly and quickly. Very happy
15 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
My vehicle was recalled on a safety…
My vehicle was recalled on a safety issue. I was very happy with the professional and friendly service I received from Steve as garages can sometimes be intimidating for women. I-would recommend Vertu to friends and family.
13 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Hi Margaret,
Thank you for your fantastic 5-star review! We’re delighted to hear that you received such professional and friendly service from Steve at Hyundai Bristol.
It’s especially lovely to know that you felt comfortable and well looked after throughout your visit. Creating a welcoming environment for all our customers is so important to us, so your feedback really means a lot.
We truly appreciate your recommendation and thank you for taking the time to share your experience.
Kind regards,
Kerry
We bought our car 4 years ago from…
We bought our car 4 years ago from Hyundai Bristol and have always found them to be very courteous and helpful.
We got to know Steve Anderson through him taking charge of my vehicle when in their workshop and ensuring that I get the best possible service and is always happy to discuss or reassure me of anything to do with my car and keep me updated. Considering how busy they are he always gives you his full attention.
Steve has made a note to give me a call in July to book my car in and discuss the best new tyres that my car will need rather than me having to research it myself.
As trained technicians you know that car will be treated with the expert knowledge you would expect from a main dealer.
Will certainly continue to use Hyundai Bristol and would buy from them again when the comes to update car .
Thanks Steve -brilliant service
14 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Thank you for your lovely review. We’re delighted to hear you’ve consistently received courteous, helpful service over the years, and it’s wonderful to know Steve’s support and attention have made such a difference. Your loyalty means a great deal, and we look forward to continuing to look after you and your car.
Many thanks,
Chloe
Jon’s the best
Jon in the progress update team really helped me out today. Friendly and professional and really timely.
15 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Hi there,
Thank you for your lovely feedback. We're really pleased to hear that Jon from the progress update team helped you out so well. It’s great to know he was friendly, professional, and responded so promptly — that really makes a difference.
Your kind words are truly appreciated and will mean a lot to Jon and the team.
Kind regards Dawn
The staff were absolutely exceptional
The staff were absolutely exceptional, in particular Dominic and Pete both were very professional and knowledgeable.
I Would strongly recommend VERTU Bristol
John Davies
30 April 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Hi John,
Thank you very much for your fantastic feedback. We're delighted to hear that you found the staff absolutely exceptional at Vertu Bristol. A special thank you for mentioning Dominic and Pete — it’s great to know they were both professional and knowledgeable throughout your visit. Your strong recommendation truly means a lot to the whole team.
Kind regards
Dawn
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