We were guided through the process by John Walker. He explained all aspects of the new car, gave us a good price on the old car and did most of the paperwork for us. We are very grateful for his assis... See more
Company replied
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Another fantastic and very happy visit to Honda Newcastle ! As always every member of staff were very warm and welcoming as well as being 100% professional. A special mention to Chad Ridley who wen... See more
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Really good experience recently at Vertu Honda Newcastle. After identifying the car the sales process was without hassle and took only 10 days to exchange. Fourth family car purchased through Vertu, t... See more
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I love my Honda cars! I always get exemplary friendly and trusted service. Lovely friendly and helpful staff. I’ve looked at other dealerships and make of cars but always come back to Honda Scotswo... See more
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Company details
About Vertu Motors - Honda Newcastle
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Scotswood Road, NE4 7DF, Newcastle upon Tyne, Tyne and Wear, United Kingdom
- 0344 659 9343
4.8
Excellent
100 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience at Newcastle Honda…
It's my second civic from them and my experience from sales to service dept are excellent.
Always friendly and as always a willingness to advise and help. A great team.
15 August 2025
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Good afternoon. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Excellent service.
The service provided was professional and efficient. The staff are pleasant and helpful and answered all my questions. The car was ready and the paperwork was completed without any issues.
18 November 2025
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Excellent Service Vertu Honda Newcastle
This is the first time I have visited a big dealership to purchase a car, it was refreshing to be able to chat to all the staff about not only the car but the process. I have received excellent ongoing support from the dealership and even what seams like a small matter to me is dealt with quickly and effectively. The communication standards are very high.
17 November 2025
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Good afternoon Stuart. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean
Excellent service very professional not…
Excellent service very professional not pushy given plenty of time to think about our choice and options glad to be back
8 November 2025
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Good afternoon Colin. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
This is how a used car purchase should be handled.
The sales person was very helpful, communicated well and was careful to ensure everything was as I wanted it. Although dealer finance was offered, I used a broker I know well, and this wasn't a problem.
28 October 2025
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Good afternoon Jill. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean
We like this dealership
Our first time buying a used with Virtu Honda Newcastle and we were delighted with the whole experience from start to finish.
22 October 2025
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Reliable friendly service
10 July 2025
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Good afternoon. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Great service !
Great service from beginning to end of the buying process. Clear explanations given by sales person. Clear responses to my questions and queries. No heavy sales pitch. Returning “happy customer “ once again.
21 October 2025
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Every thing was explained carefully and…
Every thing was explained carefully and the service was friendly and efficient. There was no pressure at any time to buy. In the end l felt l received a good deal.
18 September 2025
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Good afternoon David. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean
Prompt efficient handover and exchange…
Prompt efficient handover and exchange of our old Jazz for the new model. Calvin explained how the new(to us) automatic system worked and pointed out relevant details. Very pleased with the exchange
27 September 2025
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Thank you so much for your kind words! We are so happy to hear that Calvin was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
Just collected my new car yesterday…
Just collected my new car yesterday from Virtu Newcastle Catherine was pleasant and patient throughout. From first entering the showroom I was greeted and offered assistance if needed. All paperwork was handled efficiently and full explanation given. Communication from ordering to receipt was clear and regular. Couldn’t ask for more.
26 September 2025
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
A seamless transaction with friendly…
A seamless transaction with friendly and courteous staff.
24 September 2025
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
I was dealt with during my recent…
I was dealt with during my recent purchase by Mark Spring and Dan Bleek. Both are very personable and easy to establish a good rapport with. Not over pushy when suggesting " add-ons" like alloy wheel insurance etc.
I received what I thought was a reasonable price for my p/ex.
Good people to do business with.
22 September 2025
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Thank you so much for your kind words! We are so happy to hear that Mark & Dan were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Morpeth and Newcastle branches excellent
From walking into the showroom at Morpeth, I spoke to Chris and the service was excellent, customer service was friendly, and all my queries answered, the car I wanted was at another branch so he arranged for meet Adil at Newcastle to have a test drive. Adil’s customer service again was excellent I bought the car on Friday and took delivery on Monday . Great job lads thank you.
19 September 2025
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
This is the third vehicle Honda…
This is the third vehicle Honda Newcastle have supplied.The attentivness of the sales staff has been exemplory throughout and the reason why we keep returning.I would imagine the on line documentation that has to be completed can be a lttle daunting and overwhelming in particular if one is unfamiliar with processing information of this nature.
3 September 2025
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Chloe
Happy New Car Day
I do not enjoy the initial stage of buying a car, visiting the show room, negotiating etc as I always feel a bit intimidated. But our experience with Mark Spring at Honda Newcastle was completely different. He made the experience feel so easy it felt like we were chatting with a friend. In fact everyone we met made us feel welcome. So a big thank you to Mark, Natalie and Dan.
18 September 2025
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Good afternoon. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from mark, Natalie, Dan and the team. We hope to see you again soon. Happy motoring, Kerry
Very helpful staff a pleasure to deal…
Very helpful staff a pleasure to deal with . If it wasn’t for the staff we would not have bought a car from you as the older customers are not comfortable with documents on the phone. Maybe you should review the system for the older customers.
18 September 2025
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Excellent customer service
Excellent customer service, answered all our questions, kept their promises.
Salesman, Anthony, was really helpful, very personable, knowledgeable and polite and made the whole experience very easy.
8 September 2025
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Friendly & knowledgeable service
Friendly and professional service from Jack - made the experience of buying my first car smooth sailing! Jack was helpful and knowledgeable, I felt very comfortable working with him and I'm thrilled with my car. Great peace of mind getting a used car from this dealer, as it had received a full service and had 3 months warranty included. Would definitely return to look for my next car, but hopefully that's a good few years off as I love the car I've just bought!
13 September 2025
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
5 star service from Jack and Dan
5 star service from Jack and Dan. Both helped through the whole process. Would recommend the Honda Branch in Newcastle.
6 September 2025
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Jack, Dan and the team. We hope to see you again soon. Happy motoring, Selina
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