Jas was so helpful and completely understood what we were looking for. He pulled out all the stops to get the car ready in time which we really appreciated ,Nathan (manager) went out of his way to che... See more
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They explained everything to us about the car we considered purchasing. The salesman took myself and my husband for a test drive and was very patient as I hadn’t driven an automatic for over 20 year... See more
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It was great experience with vertu toyota leicester. The sales person named Lily was very cooperative and supportive. She looked after us very well. Her customer service was also amazing. She i... See more
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Great service from Virage and Sebastian. They exceed my expectations. Gave my Captur a full service and a new MOT. Drove the car up to Manchester the next day and it was a real pleasure to drive. Agai... See more
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Company details
About Vertu Motors - Dacia Leicester
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
39 Raw Dykes Road, LE2 7JU, Leicester, Leicestershire, United Kingdom
- 0330 108 8696
4.6
Excellent
56 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Jas was so helpful and completely…
Jas was so helpful and completely understood what we were looking for. He pulled out all the stops to get the car ready in time which we really appreciated ,Nathan (manager) went out of his way to check we were happy and wish us well!
23 July 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Thank you for your wonderful review.
We are delighted to hear that Jas was so helpful and took the time to understand exactly what you were looking for. It's fantastic to know that he went above and beyond to get your car ready in time and made the whole experience a positive one.
We're also pleased that Nathan took the time to check that you were happy and wish you well. Providing friendly, professional service and ensuring our customers feel valued is what we strive for every day.
Thank you for choosing Vertu Motors. We truly appreciate your feedback and hope you enjoy your new car.
Kind regards,
Keith
I had an outstanding experience in Renault Leicester
I had an outstanding experience with Vertu Renault Leicester. The customer service was exceptional, professional, and truly supportive throughout the entire process. A special thank you to Sebastian, and especially Ollie Dickinson, who was absolutely fantastic. Ollie was incredibly helpful, patient, dedicated, and always willing to go the extra mile to make sure everything was handled smoothly. His excellent communication, genuine care, and commitment to customer satisfaction made a real difference and made the whole experience stress-free. I truly appreciate his hard work and would highly recommend Vertu Renault Leicester to anyone. Thank you, Ollie, and the whole team, for your exceptional service.
20 July 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Hi Mojtaba,
Thank you for taking the time to leave such a wonderful 5-star review. We’re absolutely delighted to hear that you had an outstanding experience with the team at Dacia Leicester.
It’s fantastic to know that Sebastian and, in particular, Ollie Dickinson provided such exceptional support throughout your journey. We’re especially pleased to hear that Ollie’s patience, dedication, excellent communication, and commitment to customer satisfaction helped make the entire process smooth and stress-free. Going the extra mile for our customers is exactly what we strive for, and your feedback is a true testament to the service Ollie and the team provide.
Your kind recommendation means a great deal to us, and we’ll be sure to share your comments with Ollie, Sebastian, and the wider team, who will be delighted to receive such wonderful recognition.
Thank you again for choosing Vertu, and we wish you many happy miles ahead.
Kind regards,
Liza.
Great service from Virage and Sebastian.
Great service from Virage and Sebastian. They exceed my expectations. Gave my Captur a full service and a new MOT. Drove the car up to Manchester the next day and it was a real pleasure to drive. Again my thanks. George McKie.
20 July 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Hi Mr McKie,
Thank you for your fantastic 5-star review!
We’re delighted to hear Virage and Sebastian provided such great service and exceeded your expectations. It’s wonderful to know your Captur is running so well following its service and MOT, and that you enjoyed your journey to Manchester the very next day.
We’ll be sure to pass on your kind feedback to both Virage and Sebastian. Thank you for taking the time to share your experience.
Kind regards,
Kerry
Alex Reed was amazing
Alex Reed was amazing, he helped us find the perfect car with the best deal he could. He was friendly and patient and was there throughout to answer any questions i had in person, over the phone and via email. Highly recommend!
13 July 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Thank you for your fantastic review. We are delighted to hear that Alex Reed was able to help you find the perfect car and secure the best deal possible.
It's great to know that Alex's friendly, patient, and supportive approach made such a positive difference throughout your journey. Being available to answer your questions in person, over the phone, and via email is exactly the level of service we strive to provide, and we're pleased that Alex delivered such an excellent experience.
Thank you for your recommendation. We will be sure to share your kind feedback with Alex, who will be thrilled to hear your comments.
We hope you enjoy your new car and look forward to assisting you again in the future.
Kind regards,
Keith
Knowledgeable and caring.
They explained everything to us about the car we considered purchasing.
The salesman took myself and my husband for a test drive and was very patient as I hadn’t driven an automatic for over 20 years.
30 June 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Thank you for your wonderful feedback. We’re delighted to hear that everything was explained clearly and that the test drive helped you feel confident, especially after not driving an automatic for many years.
It’s great to know that the salesperson was patient and supportive throughout, helping you and your husband make an informed decision.
Kind regards,
Matthew
It was great experience with vertu…
It was great experience with vertu toyota leicester.
The sales person named Lily was very cooperative and supportive. She looked after us very well. Her customer service was also amazing.
She is friendly and kind as well . We feel very comfortable with the deal . It was all hassle free. She did everything for us. She give all information with smile and never got rude with us. She was very calm and smiley as well.
Thanks
Lily and all toyota staff including the main manager and boss.
13 July 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Hi Gaurang,
Thank you for taking the time to share your experience with Vertu Toyota Leicester. We’re delighted to hear that Lily provided such cooperative, supportive, and friendly service throughout your journey. It's wonderful to know she kept everything hassle free, explained everything clearly, and made you feel comfortable and confident with your deal.
Your kind comments about Lily's calm and positive approach will mean a lot to her. We're also pleased to hear that the wider team, including the management team, helped make your experience a great one. Thank you for choosing us, and we hope you enjoy your new vehicle.
Kind regards,
Danielle
Vish was amazing from start to finish
Vish was amazing from start to finish. The process was made easy and I had my brand new car in a week. Thank you so much
10 July 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Hi Sandi,
Thank you for your feedback.
It's fantastic to hear that Vish provided such great service from start to finish and made the whole process easy for you. We're delighted you were able to collect your brand new car so quickly.
Enjoy your new car!
Kind regards,
Danielle
Excellent service
Excellent service. I would definitely recommend. I felt valued and listened to, my needs were understood. I’m very happy with my car
26 June 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Good morning.
Thank you for your fantastic 5-star review!
We’re delighted to hear you felt valued and listened to throughout your experience, and that the team understood your needs so well. It’s wonderful to know you’re so happy with your car.
We really appreciate your recommendation and hope to welcome you back again soon.
Kind regards,
Kerry
Amazing experience
Amazing experience
Financed checks and collection everything done in 1 hr
Including car washed
50 star coz 5 are not enough
26 June 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Hi Zulqarnan,
Thank you for your fantastic feedback.
We’re delighted to hear you had such an amazing experience and that everything was completed so quickly and efficiently for you. It’s great to know the whole process, from finance to collection, was seamless.
We really appreciate your kind comments.
Kind regards,
Danielle
Poor after sales service
In January 2024 I bought a new Dacia Duster from Vertu, Leicester. On 22nd March 2026 it developed an electrical fault and was misfiring. It is still under warranty and only clocked 13,000 miles. I booked it in for repair at Leicester but was told the earliest repair slot was 8th June. I tried Dacia/Renault dealers in Tamworth, Derby and Burton but none of them could repair it any earlier. On 12th April it became undriveable, Dacia Assist (the RAC )attended but couldn’t repair it. The Leicester workshop refused to repair it before 8th June. The RAC took it to a storage yard on 29th April and I was supplied with an Enterprise hire car. On 9th June I rang the workshop to check on the progress of the repair. I was told that the RAC hadn’t delivered it and they didn’t know where my car was. I rang the storage yard, it was still there. I contacted the RAC and they stated that Dacia Leicester had told them not to deliver it as they hadn’t got the capacity to repair it. I later received a message to say my car had been booked in for repair at Vertu Renault Derby on the 29th July, 4 months after the first fault appeared and 3 months after it went into storage. I have received no help from Dacia Leicester. 10 calls to the workshop were unanswered and I was refused a courtesy car. I had to contact Dacia Customer Support line before I was supplied with a hire car after my car was put into storage. Very poor after sales service and an unsatisfactory experience.
22 March 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
We apologise for the issues you have had due to time delays on bookings and also the lack of communication from Renault Leicester. The General Manager will be in contact to discuss in further.
Kind Regards,
Curtis Outhwaite
General Manager
Symbioz experience
I visited on several occasions.
Ollie Dickinson looked after me . He was very patient, helpful supplied all the info I requested.
15 June 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Thank you for sharing your experience with us. We’re so pleased to hear that Ollie looked after you so well during your visits. His patience and willingness to provide all the information you needed is exactly the level of service we aim for, and your feedback means a great deal.
Many thanks,
Chloe
Very helpful staff....above and beyond…
Very helpful staff....above and beyond their sales techniques....polite...informative...would definitely use them again...
12 June 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Good afternoon Rose,
Thank you for your review. It’s great to hear that the team were so helpful, going above and beyond while remaining polite and informative throughout. We’re delighted you had such a positive experience and truly appreciate your confidence in using us again.
Kind regards,
Dean
Vish the motability guy was fantastic.
5 June 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Hi there,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Dacia Leicester.
It’s wonderful to know that Vish provided fantastic support with your Motability journey — we’ll be sure to pass on your kind words, as they will mean a great deal to him.
If you ever need anything further, we’re always here to help.
Kind regards,
Liza.
Lisa Lord was brilliant
Lisa Lord was brilliant - very supportive and enabled us to get a brilliant notability car very quickly. Would definitely recommend!
28 May 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Thank you so much for your kind feedback!
We’re delighted to hear that Lisa provided such excellent support and made the process of securing your Motability car quick and smooth. It’s great to know she was able to deliver such a positive experience for you. Your recommendation truly means a lot to us, and we’ll be sure to pass your lovely comments on to Lisa.
Enjoy your new car, and if there’s anything further we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Keith
Vish was so helpful and friendly
Vish was so helpful and friendly, yet professional in his service. He is a credit to Vertu. His follow up has been first class.
We would recommend Vertu Leicester even tho we live in North Yorkshire
Many thanks
The Cunninghams
28 May 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Hi Brian,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re absolutely delighted to hear about your experience at Vertu Dacia Leicester.
It’s wonderful to know that Vish provided such friendly, professional and helpful service, and that his follow‑up has been first class. Your kind words about him being a credit to Vertu will mean a great deal to him and the team.
We’re especially grateful that you would recommend us even from North Yorkshire — that truly means a lot.
Thank you again to you and your family for choosing Vertu Motors. We hope to welcome you back again in the future.
Kind regards,
Liza.
Thank you Vertu Leicester
Thank you Vertu Leicester for great service from start to finish. The salesman Viraj was pleasant and polite, and gave us comprehensive information about the vehicle with plenty of time to ask questions and take a good look around the car.
We were offered a good part exchange deal, and Viraj kept us informed throughout the delivery period.
Once arrived he gave us a thorough handover, explaining the many technical features of the car and reassured us that we can contact him with any queries at any point.
Overall very happy with the car and with Vertu. Thank you Vraj!
28 May 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Good morning Mojisola,
Thank you for your detailed feedback. It’s great to hear Viraj took the time to make everything clear, from answering your questions to keeping you updated throughout the process. I’m pleased the part exchange and handover went smoothly, and that you felt well supported every step of the way.
Enjoy your new car!
Kind regards,
Dean
Excellent service from start to finish
Excellent service from start to finish. Alex the sales guy was fabulous to deal with. Nothing was too much trouble. Would definitely recommend
28 May 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Good afternoon,
Thank you for your review. It’s great to hear you received excellent service from start to finish and that Alex was so helpful throughout. We’re delighted nothing was too much trouble and really appreciate your recommendation.
Kind regards,
Dean
Meeting my needs in my decision to purchase a vehicle
Meeting my needs in my decision to purchase a vehicle and in the end delivering car within time frame. Honey was very polite, pleasant with a good customer rapport and knowledgeable regarding workings of vehicle. Appreciated the help in the setting up of my phone in the car
27 May 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Thank you for your lovely feedback! We’re delighted to hear that your needs were met throughout your decision to purchase your vehicle, and that everything was delivered within the agreed timeframe.
It’s fantastic to know that Honey provided such a polite and pleasant experience, building great rapport while also sharing her knowledge of the vehicle. We’re also pleased she was able to help you get set up with your phone — those little extras can make all the difference.
We really appreciate you taking the time to share your experience and hope you enjoy every mile in your new car!
Kind regards,
Keith
Absolutely delighted
Absolutely delighted with our new ‘used car’.
Drives beautifully and everything and more we are so happy with it. Thanks Alex. Huge Thankyou to Sebastian for helping to sort everything out for us to be able to go in and collect it.
13 May 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Good afternoon Carol,
Thank you for your review. It’s wonderful to hear how delighted you are with your new car and that it’s driving beautifully. We’re pleased Alex and Sebastian were able to support you and ensure everything was ready for a smooth collection.
Kind regards,
Dean
A big thankyou to Jaskaran in all the…
A big thankyou to Jaskaran in all the support he gave me for buying my first car it had all the requirements i was looking for in a first car.
11 May 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Thank you for your kind feedback.
We’re delighted to hear that Jaskaran was able to provide you with such great support while purchasing your first car. It’s wonderful to know that the vehicle met all the requirements you were looking for and that the experience was a positive one. Jaskaran will be very pleased to hear your comments.
Thank you for choosing us, and we wish you many happy and safe miles in your new car.
Kind regards,
Keith
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