From my initial phone call enquiry about a car to driving away with it, the service I recieved at Vertu Ford Gloucester was exceptional. I would highly recommend you ask for Tiegan as she was first c... See more
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I only went into Gloucester Vertu BYD simply to look at a BYD Seal (and see if I could get a test drive)! - I had already ordered one through a leasing company, but never physially seen one. The serv... See more
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I recently purchased a van from Vertu, Bristol Road, Gloucester and I couldn’t be happier with both the van and the service I received. A huge thank you to Eddie and Connor, who were absolutely... See more
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Friendly salesman, but was a bit disappointed that even after I said I wanted to pay cash and explained why I was still asked by the manager why I didn’t want finance and did I realised it offered me... See more
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Company details
About Vertu Motors - BYD Gloucester
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Bristol Road, GL2 5YB, Gloucester, Gloucestershire, United Kingdom
- 0330 012 2373
4.8
Excellent
118 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Brilliant customer service Taylor was…
Brilliant customer service Taylor was amazing. Very clear with all details and very fast with closing the deal
7 June 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Good afternoon Ewelina,
Thank you for your review. It’s great to hear that Taylor provided such brilliant customer service, explaining everything clearly and getting everything completed so efficiently. We’re delighted you had such a positive experience.
Kind regards,
Dean
Sale
Our salesman Chris was extremely helpful and patient as we were novices to the world of electric vehicles. He guided us through the process answering all our questions in a friendly and professional manner. We particularly enjoyed his pre pick up video on the day of handover.
12 June 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Good afternoon Robert,
Thank you for your review. It’s great to hear that Chris was so helpful and patient while guiding you through the move to an electric vehicle. Taking the time to explain everything clearly and answer questions in a friendly, professional way really makes a difference.
We’re pleased you enjoyed the pre‑collection video as well — a great way to make the handover even more engaging.
Kind regards,
Dean
Friendly salesman
Friendly salesman, but was a bit disappointed that even after I said I wanted to pay cash and explained why I was still asked by the manager why I didn’t want finance and did I realised it offered me more protection, it was verging on hard sell.
Apart from that everything went smoothly and I was over the moon with the car
3 June 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you Jackie for taking the time to leave us a review.
We're delighted to hear that you were pleased with the service provided by Rupert in our sales team and that you're over the moon with your new car. It's great to know that the overall process went smoothly for you.
We also appreciate your honest feedback regarding the finance discussion. While we have a responsibility to ensure customers are aware of all available options and the benefits they may offer, we never want anyone to feel pressured. Your comments have been noted and will be shared with the team to help us maintain the right balance between providing information and respecting our customers' preferences.
Thank you again for your business, and we wish you many happy miles in your new car.
Kind regards,
Iain Davison
Used Car Sales Manager
Skoda Kamiq purchase
We recently purchased a Skoda Kamiq from Vertu Motors. From start to finish the whole process was incredibly smooth and professional. The communication was excellent and we are really pleased with our new motor. Alan who dealt with our enquiry and purchase was really knowledgeable and helpful throughout the entire process. Overall excellent customer service.
3 June 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for your wonderful review!
We’re delighted to hear that your experience purchasing your Skoda Kamiq was smooth and professional from start to finish. It’s great to know that the communication throughout met your expectations and that you’re so pleased with your new car.
Alan will be especially pleased to hear your kind words. His knowledge and helpful approach are key to delivering the high level of service we aim for, so it’s fantastic to know he made such a positive impact on your journey.
Thank you again for your feedback, and we hope you enjoy every mile in your new vehicle!
Kind regards,
Keith
The staff were welcoming helpful good…
The staff were welcoming helpful good service thank you
30 May 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Hi Les,
Thank you very much for taking the time to leave this lovely 5‑star review. We’re delighted to hear that you found the team at Vertu BYD Gloucester welcoming, helpful, and that you received such good service.
Your kind feedback is greatly appreciated and will be shared with the team. Thank you again for choosing Vertu Motors, and we hope to welcome you back in the future.
Kind regards,
Liza.
Vertu, great service.
The staff were very friendly and welcoming, answering all my questions and going through the process step by step. Even had an unavailing in the show room. Many thanks to all involved.
30 May 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for your lovely review. We’re so pleased to hear that you found the team friendly and welcoming, and that everything was explained clearly throughout the process. The showroom unveiling sounds like a fantastic moment — we’re delighted you enjoyed the experience. Many thanks to you as well for choosing us.
Many thanks,
Chloe
Buying a new car can feel overwhelming
Buying a new car can feel overwhelming, but my experience was made genuinely straightforward thanks to Georgina. From the very beginning, she was incredibly helpful and clearly knew her stuff. What stood out most was her honesty — she didn’t just tell me what I wanted to hear, but instead gave realistic, practical advice that helped me make a well-informed decision.
Georgina kept my expectations grounded while still making the process feel exciting, which I really appreciated. She took the time to explain everything clearly and made sure I understood each step along the way. Communication was excellent throughout — I was regularly updated on progress, so I never felt left in the dark.
Overall, it was a smooth and positive experience, and I’d absolutely recommend working with Georgina if you’re looking for someone knowledgeable, transparent, and genuinely supportive when buying a car.
16 May 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you so much for your kind words! We are so happy to hear that Georgia was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Steven Bill - outstanding service from start to finish
Steven Bill was absolutely fantastic with regarding the sale of our new Puma. Steven asked what we required in a new car and produced 2 options for us to consider. He was very informative, down- to- earth, professional and engaging throughout. Steven followed up on phone calls; took the time to go through all the functions of the car and ensured I felt confident to drive the car away from the fore-court. Nothing was too much trouble. Steven made the buyer of our new car stress free and such an enjoyable experience. I would highly recommend him.
14 May 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
hted to hear that Steven Bill provided such an outstanding experience when purchasing your new Puma.
It’s wonderful to know that Steven took the time to understand exactly what you were looking for and presented options that suited your needs. His informative, down‑to‑earth, and professional approach clearly made a real difference, and we’re especially pleased that his communication and follow‑up kept everything running smoothly.
aking the time to go through all the vehicle functions and ensuring you felt confident before driving away is exactly the level of care we aim to provide, and it’s great to hear that nothing felt like too much trouble throughout.
We’re thrilled that Steven made your car‑buying journey stress‑free and enjoyable — your recommendation will mean a great deal to him and the whole team.
Enjoy your new Puma!
Sophie at BYD Gloucester was absolutely…
Sophie at BYD Gloucester was absolutely fantastic , really kind, warm, and welcoming throughout the whole process. She made the buying experience smooth, stress-free, and genuinely enjoyable. Her professionalism, patience, and excellent customer service made a huge difference. Highly recommend asking for Sophie if you’re visiting BYD Gloucester!
19 May 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Hi there,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with the team at BYD Gloucester.
It’s wonderful to know that Sophie provided such kind, warm and welcoming support throughout, making the whole process smooth, stress-free and enjoyable. Delivering professional and patient service is exactly what we aim for, so your feedback will mean a lot to her and the wider team.
We really appreciate your recommendation and thank you for taking the time to share your experience.
Kind regards,
Kerry
Really helpful staff
From the time that we saw the advert on line for the car, the staff couldn't have been more helpful. We visited Vertu in Gloucester, were made welcome, went for a test drive and said yes to purchasing the car. We might have hit a snag as we didn't have either mobile phone with us and couldn't leave the deposit. NO problem, an easy (and kind for two not very savvy tech users) option was suggested. Everything went through and we now have a new car. Thank you!
12 May 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
hank you so much for your lovely feedback. We're delighted to hear that your experience — from spotting the advert online through to collecting your new car — was so positive.
It’s great to know the team at Vertu Gloucester made you feel welcome, supported you through the test drive, and helped you confidently move forward with your purchase. We’re especially pleased that, even when you hit a small snag with not having your phones, the team found a simple and helpful solution — making the process easy and stress‑free for you.
Providing that level of flexibility and understanding is exactly what we aim for, so your kind words mean a great deal.
Congratulations on your new car, and thank you again for choosing us!
Kind regards
Dawn
Chris & Peter - The sweetest Souls on earth!
Chris was so helpful for me getting my AudiA1.
Super smooth process, really good at responding and just all round polite. He explained everything in detail for me without making me feel too overwhelmed.
Peter the delivery driver was the sweetest soul on this earth!
Thanks guys!
15 May 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Hi Chloe
Thank you for your lovely feedback. We're delighted to hear that Chris was so helpful in getting your Audi A1 and that the whole process was super smooth. It’s great to know he was responsive, polite, and took the time to explain everything clearly without making it feel overwhelming.
And what a lovely shout‑out for Peter the delivery driver too — we’ll be sure to pass that on! It’s wonderful to hear he made such a positive impression.
Thank you again — enjoy your Audi A1!
Kind regards
Dawn
Chris was understanding easy to talk…
Chris was understanding easy to talk with and made everything spot on can not fault him
14 May 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Good afternoon Christopher,
Thank you for your review. It’s great to hear that Chris was so understanding and easy to talk to, making everything run smoothly — your feedback will be really appreciated.
Kind regards,
Dean
Excellent customer service
Alan at Vertu Gloucester provided brilliant customer service from start to finish. He was attentive throughout the whole process and made sure I was completely happy every step of the way. When I collected my 2023 Renault Clio, it looked absolutely like new.
Alan took the time to explain all the gadgets and features clearly and did everything he could to make the purchase quick, smooth, and stress-free. We are thrilled with our Clio and would highly recommend Alan and the team at Gloucester.
9 May 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for taking the time to share such a wonderful review.
Alan will be delighted to hear how much you valued his attentive support throughout the entire process. It’s fantastic that he made everything clear, smooth, and stress‑free, and that your 2023 Renault Clio looked immaculate on collection. Knowing you’re thrilled with the car and felt so well looked after truly means a lot. Your recommendation of Alan and the Gloucester team is greatly appreciated.
Many thanks,
Chloe
Reply from Vertu Motors - BYD Gloucester
Hi CB Nelson,
Thank you for your great review. We’re really pleased to hear you’re happy with the service and the delivery of your BYD Sealion 7.
We appreciate your feedback and hope you enjoy every mile in your new car.
Thank you, Danielle
Fab customer service and looked after…
Fab customer service and looked after us so well. Thanks Harvey & Gareth!
29 April 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Good morning Sally,
Thank you for your review. It’s great to hear you received such friendly, attentive service — Harvey and Gareth will really appreciate your kind words.
Kind regards,
Dean
Great Buying Experience
Everyone at Vertu Renault Gloucester made the car buying experience simple and stress-free. Ruby in particular was always on hand to answer all my questions and made exchange day extremely straightforward. Vertu also offered a very fair part-exchange price on my old vehicle which was refreshing after other large dealerships trying to repeatedly lowball me.
17 April 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Dear Leigh,
Thank you for taking the time to share your feedback. We’re delighted to hear that your car buying experience with Vertu Renault Gloucester was simple and stress‑free.
Your kind comments about Ruby are greatly appreciated — it’s wonderful to know she was always on hand to answer your questions and made exchange day so straightforward. We’re also pleased to hear that you were happy with the part‑exchange value offered, as providing fair and transparent valuations is very important to us.
Thank you again for choosing us, and we hope you enjoy many happy miles in your new car.
Kind regards,
Liza
From start to finish
From start to finish . The customer service was great all done in professional and friendly manner.
Georgina was really helpful. Everything was explained to me in detail so no hidden surprises.
I have my car now for over two weeks and so far so good .
16 March 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Good afternoon Marek,
Thank you for taking the time to share your experience. I’m really pleased to hear everything was handled professionally and in such a friendly way. It’s great that Georgina was so helpful and made sure everything was clearly explained with no surprises along the way.
I’m glad to hear your car has been running well over the last couple of weeks too — long may that continue.
Kind regards,
Dean
No pushy sales tactics and just honest…
No pushy sales tactics and just honest open advice.
19 March 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for your kind feedback. It is great to hear that you received honest and open advice with no pressure from the team at BYD Gloucester. We really appreciate you taking the time to share your experience.
Danielle
top class dealings
10 February 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Good morning Bibin,
Thank you for your review. I’m really pleased to hear you had top‑class dealings with the team — great service is exactly what we aim to deliver every time.
Kind regards,
Dean
Efficient and professional
Efficient, professional and friendly. Great all round experience.
23 March 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for your feedback. We’re delighted to hear that you found the service efficient, professional, and friendly. It’s great to know you had such a positive all‑round experience with us.
Kind regards,
Keith
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