This is my 2nd mini from Sam at Vertu - absolutely fantastic experience! Sam was warm, welcoming, and genuinely passionate about helping me find the perfect car. She made the whole process smooth,... See more
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Location
Switch locationConcorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB Stockton-on-Tees, County Durham, GB
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From start to finish the process was seamless. I wasn't pressured to buy, every detail of the car and process were explained in a way i understood. Sean the sales executive was great and went through... See more
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Outstanding, Taylor was our sales advisor, he was absolutely amazing. We ask him to look for a car within our price range,low mileage and age of car. Found one for us within 15 mins. The qashqai we g... See more
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Great service from start to finish. Nick was really helpful, attentive and came back to any of my queries quickly. Helped put my mind at ease when buying remotely. If I buy another car I'll be coming... See more
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Company details
About Vertu Motors - BMW Teesside
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Concorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB, Stockton-on-Tees, County Durham, United Kingdom
- 0330 012 3571
4.7
Excellent
196 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service. Didn’t feel rushed in anyway. Nick made us feel very special, and he was very knowledgeable about the car we were buying.
22 May 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for your kind feedback.
We’re delighted to hear you received great customer service and felt comfortable throughout your visit. Creating a relaxed, no-pressure environment is exactly what we aim for, so it’s fantastic to know this came across.
It’s especially pleasing to hear that Nick made you feel valued and provided such knowledgeable support — he’ll be thrilled to read your comments.
We hope you’re enjoying your new car and look forward to welcoming you again in the future.
Kind regards,
Keith
Excellent service from Sam at Vertu 🤩
This is my 2nd mini from Sam at Vertu - absolutely fantastic experience! Sam was warm, welcoming, and genuinely passionate about helping me find the perfect car. She made the whole process smooth, stress-free, and actually enjoyable — nothing was ever too much trouble.
Sam and Becky at Vertu are equally lovely, professional, and attentive, creating such a relaxed and friendly atmosphere throughout. I felt completely looked after every step of the way, and the customer service was truly outstanding.
I’m absolutely thrilled with my MINI and couldn’t recommend Sam and the Vertu team highly enough. If you’re thinking about buying a car, definitely go and see them — you’ll be in the best hands!
22 May 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Emma Embleton did a brilliant job
Emma Embleton did a brilliant job of having my new BMW ready to drive off as soon as I arrived. The car matched exactly my expecpectation. Well done!!!
21 May 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi there,
Thank you for your fantastic feedback. We're delighted to hear that Emma Embleton did such a brilliant job in having your new BMW ready for you straight away — that kind of preparation really makes the experience special.
It’s wonderful to know the car matched your expectations perfectly, and that you were able to drive away feeling fully satisfied.
Your kind words will mean a great deal to Emma and the team — well done indeed!
Kind regards
Dawn
Reply from Vertu Motors - BMW Teesside
Good afternoon Allan,
Thank you for your feedback. We're really pleased to hear you found the team great to deal with and that the whole buying experience was smooth and straightforward.
Kind regards,
Dean
Excellent service from start to finish
Excellent service from start to finish. Luke and Jake were very attentive and answered all my questions. Can’t fault the team at Vertu Honda Stockton
14 May 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi there,
Thank you for your fantastic 5-star review! We’re delighted to hear that you received excellent service from start to finish.
It’s great to know that Luke and Jake were so attentive and took the time to answer all of your questions. Your kind words will mean a lot to them and the wider team.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry
Could have been 5*
Purchased a used BMW for £28K. The interaction with the Sales Executive rates a 5 star. However, the car arrived with nearly 400 extra miles than was on the car at the time of purchase. One of the keys was not functioning and needed a new battery. After only 8 miles of driving the tyre pressure is out of spec. Difficult to understand when you see how BMW pushes its pre-sales checks.
15 May 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TPDG2305 Kind regards, Dawn
Lauren was first class in dealing with…
Lauren was first class in dealing with our needs
4 May 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi David,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu BMW Teesside.
It’s great to know that Lauren provided first‑class service and took such good care of your needs — she’ll be really pleased to read your kind feedback.
Thank you again for choosing Vertu Motors, and we hope to welcome you back in the future.
Kind regards,
Liza.
Outstanding
Outstanding, Taylor was our sales advisor, he was absolutely amazing. We ask him to look for a car within our price range,low mileage and age of car. Found one for us within 15 mins. The qashqai we got was automatic, I had never drove on before. The day of my test drive I was so nervous just like taking my driving test again. Taylor talked me through the motion and I did ok. Absolutely love it . I would recommend all my friends to go there. Thanks again everyone involved. Mrs jackson
15 May 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Mary,
Thank you so much for taking the time to leave such a wonderful 5‑star review. We’re absolutely delighted to hear about your experience at Vertu BMW Teesside.
It’s fantastic to know that Taylor provided such outstanding support — quickly finding a car that matched your requirements and budget, and making the entire process smooth and enjoyable. We’re especially pleased to hear how he helped you feel at ease during your test drive, even when trying an automatic for the first time. That kind of reassurance and guidance can make all the difference, and it’s great to hear you’re now absolutely loving your Qashqai.
Your kind recommendation means a great deal to Taylor and the whole team, and they’ll be thrilled to read your feedback.
Thank you again for choosing Vertu Motors, and we wish you many happy miles ahead in your new car.
Kind regards,
Liza.
Good professional advice and service…
Good professional advice and service from Max 10 out of 10
14 May 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your wonderful feedback. We’re delighted to hear that Max provided professional advice and a 10/10 service — he’ll be thrilled to know his support made such a positive impact. Your kind words mean a great deal to us.
Many thanks,
Chloe
Looked after well & happy to help find…
Looked after well & happy to help find my new car ❤️
13 May 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Karen,
Thank you for your fantastic 5-star review! We’re delighted to hear that you were so well looked after by the team at BMW Teesside.
It’s great to know that you felt supported throughout your experience and that the team were happy to help you find the right car. Your kind feedback will mean a lot to them ❤️
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry
Great service from start to finish
Great service from start to finish. Nick was really helpful, attentive and came back to any of my queries quickly. Helped put my mind at ease when buying remotely. If I buy another car I'll be coming here first.
14 May 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Stephen,
Thank you for your fantastic 5-star review! We’re delighted to hear you received great service from start to finish at BMW Teesside.
It’s especially pleasing to know that Nick was so helpful and attentive, and that he kept you well informed throughout—particularly when buying remotely, which can sometimes feel daunting. We’re glad he was able to put your mind at ease.
We really appreciate your kind comments and your intention to return in the future—that means a lot to the team.
Kind regards,
Kerry
Car Purchase Vertu Teeside
From start to finish the process was seamless. I wasn't pressured to buy, every detail of the car and process were explained in a way i understood. Sean the sales executive was great and went through each stage accurately explaining exactly what would happen. I drove away my purchase 24 hrs after viewing it. Great service
9 May 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for sharing your experience.
It’s fantastic to hear how seamless the whole process felt from beginning to end. Knowing you never felt pressured and that everything was explained clearly and confidently is exactly the standard we aim for. Sean will be delighted to hear how much you appreciated his guidance through each stage, and it’s great that you were able to drive away your new car just 24 hours after viewing it. Truly brilliant to hear you received such great service.
Many thanks,
Chloe
Reply from Vertu Motors - BMW Teesside
Hi Andrew,
Thank you for your review. We’re delighted to hear you received excellent service from the team.
We really appreciate your feedback and hope to see you again in the future.
Thank you, Danielle
Knowledgeable, friendly, professional
Knowledgeable, friendly sales team, especially Emma Embleton, our sales executive. Slick, easy sales process and of course, an amazing car.
2 May 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Paul,
Thank you for your fantastic review. We’re delighted to hear you found the team knowledgeable, friendly and professional, and that Emma Embleton made such a positive impression.
It’s great to know the process was smooth and easy, and that you’re enjoying your amazing new car
We really appreciate your feedback and hope to see you again in the future
Thank you, Danielle
Reply from Vertu Motors - BMW Teesside
Dear Craig,
Thank you for your feedback. We’re pleased to hear you received very good service from the team.
Kind regards,
Danielle
A perfect experience
Got just the car I wanted,Keith handled the process professionally with a calm and friendly manner and made my wife an I feel a valued customer. On collection the vehicle was presented immaculately.
7 May 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Dear David,
Thank you for taking the time to share your experience. We’re delighted to hear everything was perfect from start to finish and that Keith provided such a professional and friendly service, making both you and your wife feel valued throughout.
It’s great to know the vehicle presentation met your expectations as well, as we know how important that moment of collection is.
We hope you both enjoy your new car and look forward to welcoming you again in the future.
Kind regards,
Danielle
Great customer service and happy to…
Great customer service and happy to help throughout the process!
8 May 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Dear Simon,
Thank you for your feedback. We’re glad to hear you received great customer service and felt supported throughout the process.
Kind regards,
Danielle
Excellent exceptional service
Excellent exceptional service, staff and help. Well done Nick, James and Peter!
30 April 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Good afternoon Stephen,
Thank you for your fantastic feedback. It’s great to hear you received such excellent, exceptional service, and that Nick, James, and Peter made such a positive impression. We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Seamless
Seamless. Great to buy the car from Sam and thanks to Luke for making handover a fab experience. The car is epic, thanks guys
30 April 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Paul
Thank you for your fantastic feedback. We're delighted to hear that everything was seamless from start to finish. It’s great to know that Sam made the buying experience so smooth and that Luke ensured the handover was such a positive one. We’re thrilled to hear you think the car is epic — enjoy every minute of it!
Kind regards
Dawn
Excellent fast service
Excellent fast service. Fin at Preston park garage was very helpful
25 April 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Louise
Thank you for your excellent feedback. We're really pleased to hear you received fast service and that Fin at Preston Park garage was so helpful throughout. Your comments are truly appreciated.
Kind regards
Dawn
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