The Customer service I received from the start to finish was great. Real people with straight up answers and information. Special mention to Chris Davies who you can tell has been in the industry ma... See more
Location
Switch locationBoldon Business Park, BMW, West Boldon, NE36 0BQ Sunderland, Tyne and Wear, GB
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I viewed a F800GT on website, viewed bike on Friday 7th August and was greeted by Steve Brown who I dealt with some twenty years ago when I purchased a R850R . Steve recognised me instantly, same... See more
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Excellent service by the team especially Paul Thompson who made the whole experience seamless, picked me up from the station (he didn't have to), sorted out the paper works, set up the apps and show... See more
Company replied
An excellent experience from start to finish! Nothing was too much trouble, the process was seamless and Christopher Davies (sales) couldn’t have done more to make me feel looked after. Even better I... See more
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Company details
About Vertu Motors - BMW Sunderland
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Boldon Business Park, BMW, West Boldon, NE36 0BQ, Sunderland, Tyne and Wear, United Kingdom
- 0344 659 9408
4.5
Excellent
171 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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3rd BMW from here.......👍
I walked into the dealership and I was greeted with a smile a hello and an offer of a coffee, good start. Very friendly and relaxed atmosphere.
From start to finish Nicki Kyle and Martin and the team made the buying process very easy, explaining about the brand and offers available with no pressure and time to think.
Once my decision was made the process was very smooth from the car order to handover and drive away, a real pleasure.
Thankyou. Graham.
30 January 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Good afternoon, Thank you for sharing your feedback, Graham. We’re really pleased to hear that you were welcomed so warmly and that the friendly, relaxed atmosphere set the tone for your visit. It’s great to know that Nicki, Kyle, Martin and the team made the whole process easy, informative and completely pressure‑free.
We’re delighted that everything from ordering your car to handover and drive‑away went so smoothly.
Thank you again for your kind words — they’re truly appreciated. Kind regards, Kerry
Great service
Great service, advice and communication from all sales staff.
Excellent on all levels including site right down to coffee and wcs
Highly recommended
22 January 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Good afternoon Darren. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Kind regards, Dean
Kathryn was fantastic and we love the…
Kathryn was fantastic and we love the car. Would highly recommend Vertu
16 January 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Good afternoon Evie. Thank you so much for your kind words! We are so happy to hear that Kathryn was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Josh Winter
We were welcomed in by Josh Winter, instead of rushing us around the cars, he checked if we had time, then offered us refreshments. We sat and chatted about our requirements and Josh advised us about the best choices, in a considerate manner. We purchased a vehicle and would go back to Vertu, and definitely ask for Josh!
5 January 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Paul was knowledgeable and helpful
Paul was knowledgeable and helpful. Always respectful and patient as taught me how to use an automatic
10 January 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Electric Mini
Amazing experience at Vertu, Sunderland. Our salesperson, Paul, was fantastic, incredibly helpful and made buying my new to me Mini a breeze. Highly recommend!
7 January 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Absolutely amazing experience
Absolutely amazing experience, everyone goes above and beyond to make you feel so comfortable. Massive massive thank you to Matthew who went the extra mile to get me my dream car in record time. Couldn’t recommend BMW Sunderland any more
31 December 2025
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you so much for your kind words! We are so happy to hear that Matthew was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Easy to deal with
Great communications with Nicki Price at Vertu Boldon . Gave honest appraisal of trade in , agreed package for new vehicle , deal was done and happened exactly on time .good communications by text email and phone . Very professional and helpful
30 December 2025
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you so much for your kind words! We are so happy to hear that Nicki was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Chloe
Reply from Vertu Motors - BMW Sunderland
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Staff were great as always
Staff were great as always. Very helpful and thorough. Helped me find the right car for me.
10 December 2025
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
After taken my bmw x6 in for a recall…
After taken my bmw x6 in for a recall of both airbags and a new body control module which failed. After collecting the car I found that driving the car the rear view camera wasn't working, the PDC wasn't working and the rear hatch did not open, bearing in mind all these issue's were working before the car went in. Also after I got the car back I noticed a crack in the wing around the headlight about an inch long, also my running boards aluminium were covered in oily boot marks and one of the foot slip grommets was missing the running boards were only three month old which I replaced myself.
After talking to the staff ( who I must say were very nice and have no complaints about there service ) I was told to bring the car back.
After having the car for three weeks I called and was told bmw was going to do a free software update then to be told bmw will not honour the update because the car has pattern parts on After they took my £1,250 for the repair and new key
The only pattern parts on the x6 to my knowledge is LED bulbs.
Then after driving my car home it started to rain and yes you guessed it the wipers didn't work driving my car in the dark with no wipers is not acceptable from a bmw dealer.
Very very disappointed with vertu bmw for the shoddy workmanship the damage to my car in there presence and not resolving the issues that were fine before I took the car in to vertu.
I have booked my x6 in to an auto electrician on the 15th December to get these issues resolved that vertu bmw boldon Sunderland should have resolved.i will wait and see what the independent auto electrician says before I take this further to the motor trader ombudsman and other parties.
1 October 2025
Unprompted review
Fantastic service from Paul Thompson
Fantastic service from Paul Thompson . Very friendly and I left with a big smile on my face & nice new car thanks again x
27 November 2025
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Bought my car on line…
First time buying a car on line. The team were so helpful and made the whole process easy and hassle free. No pressured sales and the car was delivered within a few days.
28 November 2025
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
Excellent service from Paul Martin
Excellent service from Paul Martin
28 November 2025
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Superb sales service
The sales executive (Josh Winter) sourced the exact Mini Clubman that I required - he was very helpful and professional - so courteous and nothing was too much trouble - he went above & beyond in all respects and I will always look to him for help when I next need to change my car
20 November 2025
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Sunderland BMW Vertu
Great service from Olly & Jeff - Good people to deal with and they look after you. A pleasure to do business with you. :)
17 November 2025
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for your review David. We are always happy to help where we can. Good luck with the 530 and we hope to see you in the future.
Jeff Aynsley Head of Business
Excellent service from Paul Martin at…
Excellent service from Paul Martin at Vertu mini Sunderland very helpful and courteous this is my third mini from there can recommend
19 November 2025
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Good morning. Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Jordon was very helpful and made every…
Jordon was very helpful and made every effort to help us
12 November 2025
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you so much for your kind words! We are so happy to hear that Jordon was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Absolutely amazing service from Paul…
Absolutely amazing service from Paul Thompson at BMW Sunderland live my new car it’s amazing and Paul even came in on his day of for me to take delivery as it’s the only day I could go
12 November 2025
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Good morning Richard. Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
My experience was great from start to…
My experience was great from start to finish I would recommend to friends if they were interested in buying a car to go to Vertu motets also the staff are very friendly and Kathryn was dealing whith me answering all my questions she had alot of time for me showing me around car great experience thanks
11 November 2025
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you so much for your kind words! We are so happy to hear that Kathryn was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
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