The sales executive was very welcoming, helpful and thorough. He gave us the choice of additional options without any pressure to accept them. During the test drive he explained the reason for the s m... See more
Company replied
Location
Switch locationMatford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD Exeter, Devon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everyone, especially Celi, at Vertu Honda Exeter was very polite, friendly and helpful and made sure we understood everything involved in the purchase of our new car. We were kept well informed of pro... See more
Company replied
I was in contact with Sean at BMW Exeter who gave me expert advice and guidance when I came in looking for an M4. I bought the car and the service was fantastic from start to finish. Couldn’t have ask... See more
Company replied
Buying a new car nowadays is a whole new experience. The purchase is paperless which can cause confusion with older clients. Vertu ought to keep this in mind! Generally the staff were pleasant and... See more
Company replied
Company details
About Vertu Motors - BMW Exeter
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Matford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD, Exeter, Devon, United Kingdom
- 0330 012 2325
4.9
Excellent
360 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Matt from VERTU BMW EXETER was amazing
Bought a car through VERTU BMW EXETER & dealt with an extremely professional and courteous gentleman Matthew Levick (MATT) from the enquiry to his video and questions that I had buying for the first time from distance, as I'm 219 miles away in Nottingham, Matt was just amazing!
To top it off they sent the car with a Courier Geoff from Ocean Logistics & Van Centre. He rang me when he was an hour away, allowed me plenty of time to see the car and was extremely professional and polite too! A credit & great ambassador for Vertu BMW Exeter too!
25 October 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good morning, Liaqat. Thank you so much for your kind words! We are so happy to hear that Matthew was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
The service was great
The service was great, prompt and efficient. Well done
22 October 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon, Clifford. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Relaxed service …
Relaxed service at Exter Marsh Barton from Nathan, knowledgeable with no hard sell.
Able to view the range of cars.
A very differant experance from the one vist to Plymouth Plympton
21 October 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Gary. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Nathan and the team. We hope to see you again soon. Happy motoring, Dean
An excellent dealership
I used this dealership last year when we were replacing my wife's Mini, although we ended up buying a car from a dealership in North Wales the salesman was exceptional he couldn't do enough for us.
Earlier in the year we used the service department to service her mini once again exceptional service, quick and efficient.
On this occasion I decided to replace my own car for a BMW. I looked for a deal through Carwow there were a few hiccups in the first instance but I was contacted Neil, he went above and beyond. He couldn't have worked hardy, I would totally recommend this dealership on all fronts bmw, mini and service department.
21 October 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Really slick process
Really slick process, great service from the team in Exeter.
20 October 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Very pleased to have dealt with Vertu…
Very pleased to have dealt with Vertu JLR Exeter. No hard sell, polite team of people and spent time helping us.
16 October 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Anthony Pullen and the team were…
Anthony Pullen and the team were extremely helpful and made the experience of purchasing a new car at a difficult time for Jaguar Land Rover run smoothly.
15 October 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
All the staff were very professional.
All the staff were very polite, helpful and professional. We encountered an IT issue, which was beyond their control, during my car purchase. Everyone endeavoured to resolve the issue as quickly as possible whilst keeping me informed at all stages. Extremely good customer services. The vehicle was prepared to the highest standard and the handover was very thorough. Highly recommend a visit when you're looking for your next car.
13 October 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
10/10 recommendation
Couldn’t recommend Sean Morris enough. He continuously made sure he updated me every step of the way and made it hassle free to work around my working hours.
13 October 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good morning Ibrahim. Thank you so much for your kind words! We are so happy to hear that Sean was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
so helpful and friendly
Sean was so helpful and friendly, he made the whole experience of buying the car so clear and easy. Great attention to detail.
11 October 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you so much for your kind words! We are so happy to hear that Sean was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
I recently dealt with Anthony Pullen at…
I recently dealt with Anthony Pullen at Vertu Exeter and the service was absolutely outstanding. From start to finish, everything was handled with the highest level of professionalism. Anthony made the whole process smooth and stress-free, and his friendly, knowledgeable approach gave me complete confidence. I honestly cannot fault the service I received and will definitely be returning to Vertu in the future. Highly recommend!
7 October 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Rich. Thank you very much for leaving us a review. Customer feedback is extremely important to us. You have left your review for BMW Exeter. I believe Anthony is located at Land Rover Exeter. We kindly request if you could please leave a review for Vertu Land Rover Exeter so that Anthony receives the credit he deserves. Many thanks. Dean
Excellent service from Vertu BMW Exeter…
Excellent service from Vertu BMW Exeter and particularly sales executive Jack Payne. Finding the right new car, at a good price, a good trade in value, and a seamless process from start to handover, was all part of the customer focused service. Highly recommended for anyone thinking of a new BMW.
25 September 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Clive. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Jack and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean
I preordered a dacia bigster 1.8 hybrid…
I preordered a dacia bigster 1.8 hybrid journey back in may, and it was ready for collection today. I am as amazed by the car as I am the service I received. My sales executive steve wells was really great through the process, and went the extra mile to ensure I was happy with every aspect of the handover, and spend time with me showing me the cars vast array of advanced systems and features. He has been wonderful throughout, keeping me updated with progress of the order, and clearly and concisely explaining each and every aspect.
7 October 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good morning, Lee. Thank you very much for leaving us a review. Customer feedback is extremely important to us. Could we please ask you to update the dealership on your review to the correct dealership so we can send your review over to them. Many thanks, Danielle
Excellent job and quality repair
Excellent job and quality repair.
Very good regular communications and they overcame spares shortage problems in the market which delayed overall repair time.
23 September 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
They look after me all the way very…
They look after me all the way very much appreciated all the help and information they gave me
25 September 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good morning Paul. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Friendly professional service
Will Leonard made my buying experience pleasurable at Vertu Exeter. He was friendly and professional. The whole team were very friendly and made us feel valued. I would definitely recommend them.
29 September 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Buying a new csr
Excellent service I did not feel rushed into buying my car. The salesman was very helpful & knowledgeable.
26 September 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good morning. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Smooth Hand Over
Warm welcome to the showroom. Lovely friendly staff.
Throughout the process, everything explained in detail by Richard Perrett.
Overall a good experience.
29 September 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
The service was excellent
The service was excellent. Harrison was very helpful not only regarding the car but in assisting with my phone.
29 September 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon. Thank you so much for your kind words! We are so happy to hear that Harrison was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.