Honestly - you walk into a car showroom, prepared to spend £25,000, with quite a number of sales people sitting at desks or standing talking to each other, and no-one is interested in talking to you.... See more
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Your 7 days return policy is a fraud, I was dissatisfied with the phone and I keep writing your colleague Nicole but nothing, pls dont lie on your website Now with all the chat and correspondence,... See more
Phones are overpriced ZTE made Android phones, the smart watch is most likely just a reskinned Huawei watch, the website is AI generated slop, and the former CEO had arrest warrants for him that wer... See more
It took a while to receive me car ,& get all the paper work sorted but really happy with the service from the Vertul Nottingham Renault , I shell be going back in three years time to get a new Ve... See more
Company details
- Electronics Store
- Business and IT Consulting Agency
- Cell Phone Store
- Telecommunications Equipment Supplier
Written by the company
Founded in 1998, VERTU established its headquarters and workshops in Hampshire, UK. In 2002, VERTU launched the Signature, the world’s first luxury mobile phone, thereby creating a new product category in which we have remained the market leader ever since. Our mission is to continue leading the global luxury mobile phone market with innovation and excellence.
Contact info
United Kingdom
- official.service@vertu.com
- vertu.com
2.2
Poor
29 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst phones ever so expensive and they…
Worst phones ever so expensive and they just freeze do not waste your money on one customer service terrible. If they want to give me something as a good will gesture for there bad service then I may remove my review
3 October 2024
Unprompted review
A True Status Symbol
I didn't believe it at first, until I held this phone in the business field, and I could see from the face of the person I was talking to that he was surprised by the appearance of this phone. It felt really great, without me saying a word, the phone had already spoken for me.
2 July 2024
Unprompted review
Unfortunately this is not what Vertu…
Unfortunately this is not what Vertu used to be. It's not even a shadow of its former self. It's a bitter, disappointing Chinese knock off that you must stay away from. Their products don't work, software isn't usable and customer service non existent. Do NOT go near it.
2 September 2024
Unprompted review
They are SCAMMERS SCAMMER SCAMMERS…
They are SCAMMERS SCAMMER SCAMMERS becareful they are not legit and they are not the official vertu company! They sent me a fake Chinese made phone that is made out of cheap materials and the camera quality is $hit $hit!!!!!!!! Be careful please
15 December 2023
Unprompted review
Reply from VERTU
Dear
We are truly sorry to hear about your experience and deeply regret any inconvenience caused. At Vertu, we pride ourselves on delivering high-quality products and exceptional customer service. Your feedback is invaluable to us, and we take accusations of this nature very seriously.
To address your concerns:
Authenticity: Vertu is committed to providing authentic, premium products. We would like to investigate your case to understand what went wrong. Could you please provide your order details and any relevant information? This will help us verify the purchase and take appropriate action.
Product Quality: We strive to maintain the highest standards for our phones. If the product you received does not meet these standards, we want to make it right. We offer a return and exchange policy for any defective or unsatisfactory products.
Customer Support: Our customer support team is here to assist you. Please contact us directly at official.service@vertu.com, so we can resolve this issue promptly.
We appreciate your patience and understanding as we work to rectify this situation. Thank you for bringing this to our attention, and we hope to restore your trust in Vertu.
Sincerely,
Ethan
Customer Support Team
Vertu
Delay on sending product
Delay on sending product, and the tracking number not provided. they contact 100times before purchase after that to send invoice and tracking number nobody answer proper vertu.com is more act like scammer
20 February 2024
Unprompted review
Reply from VERTU
Dear
We are truly sorry to hear about your experience and deeply regret any inconvenience caused. At Vertu, we pride ourselves on delivering high-quality products and exceptional customer service. Your feedback is invaluable to us, and we take accusations of this nature very seriously.
To address your concerns:
Authenticity: Vertu is committed to providing authentic, premium products. We would like to investigate your case to understand what went wrong. Could you please provide your order details and any relevant information? This will help us verify the purchase and take appropriate action.
Product Quality: We strive to maintain the highest standards for our phones. If the product you received does not meet these standards, we want to make it right. We offer a return and exchange policy for any defective or unsatisfactory products.
Customer Support: Our customer support team is here to assist you. Please contact us directly at official.service@vertu.com, so we can resolve this issue promptly.
We appreciate your patience and understanding as we work to rectify this situation. Thank you for bringing this to our attention, and we hope to restore your trust in Vertu.
Sincerely,
Ethan
Customer Support Team
Vertu
I think this phone looks good
I think this phone looks good, I like it very much, and the screen size is just right. The most important thing is privacy protection, and the chat is end-to-end encryption. You can choose it if you pay attention to privacy protection.
16 November 2023
Unprompted review
Reply from VERTU
Dear
Thank you so much for your positive feedback! We are thrilled to hear that you like the look of the phone and find the screen size to be just right. Privacy protection is indeed one of our top priorities, and we’re glad to know that the end-to-end encryption feature meets your expectations.
If you have any questions or need further assistance, please don’t hesitate to reach out. We appreciate your support and hope you continue to enjoy your Vertu phone!
Best regards,
Ethan
Customer Support Team
Vertu
Vertu
Delay on sending the products.
Good responds on wts app communication
5 September 2023
Unprompted review
Beware of these scammers
Beware of these scammers. This store is located in China and has nothing to do with Vertu. Save your money!
18 November 2022
Unprompted review
Reply from VERTU
Dear
We are sorry to hear about your concerns. Vertu is dedicated to providing authentic, high-quality products and excellent customer service. Our stores and products are genuine, and we take any allegations seriously. Please provide more details by contacting us at official.service@vertu.com, so we can address this matter directly and assist you further.
Sincerely,
Ethan
Customer Support Team
Vertu
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