Vertical Realities Ltd logo
Visit website

Vertical Realities Ltd Reviews 

4
•
TrustScore 4 out of 5

4.0

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

Written by the company

Vertical Realities is a specialist XR managed services company. We help organisations source, deploy and scale the immersive technology they have invested in, so it delivers real results, not just a promising pilot. Most enterprise VR and AR programmes stall after the first success. Around three quarters of trials fail, and the technology gets the blame. We see it differently. The problem is rarely the headset or software. It is the lack of a proper support structure around it: deployment, training, device management and, above all, a plan to get people actually using it. That is the gap we fill. We handle the entire journey: consultancy and Art of the Possible workshops, hardware and software procurement, staging, training, user adoption programmes and ongoing managed support from our UK based team. Having worked across more than thirty XR platforms and deployed solutions worldwide, we bring independent, practical advice rather than a single vendor's sales pitch. We work directly with enterprises and through a trusted reseller network. From healthcare to education and manufacturing, we have helped teams turn early experiments into programmes that stick. Whatever the route, our goal is the same: immersive technology that scales, gets used and proves its value.

Contact info

4.0

Great

TrustScore 4 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(4)

4 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Amazing support for Education

Georgie, George and the team have been absolutely fantastic from start to now. We received all the information and more when we were deciding which company we wanted to work with, and the personable and supportive customer service this team had made us stick with them! They understand the importance of choosing the right software for your devices, and then they connect you with the right people. We get month reports for our devices and any time I have any issues, I know that I will get an email back within the hour, if not sooner!! I would recommend them for any educational institute! Thank you so much.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Always great service...

Always great service from Georgie and the team!

18 June 2026
Unprompted review
Vertical Realities Ltd logo

Reply from Vertical Realities Ltd

Thank you so much for your kind words! We're really pleased to hear that Georgie and the team have been looking after you well — we'll make sure to pass on your lovely feedback. We look forward to speaking with you again soon!

The Team
Vertical Realities

Rated 5 out of 5 stars

excellent customer care, Knowledge base and ethics.

I have had help from Vertical realities working at bot FE and HE institutions.
My dealings with Vertical Realities have been wholly professional and it is clear the entire team are passionate about helping customers find the right solutions to any project. I have needed their support for both small and large scale projects, which were both handled with the efficiency I would expect, and the personal care and attention that raises them above other similar companies I have had to deal with.

I heartily recommend these guys to anyone needing their services.

23 July 2025
Unprompted review
Vertical Realities Ltd logo

Reply from Vertical Realities Ltd

Thank you so much for such a thoughtful and detailed review — it really means a lot to us! It's been a pleasure supporting you across both FE and HE institutions, and we're delighted to hear that both the smaller and larger scale projects have been handled to your satisfaction.

We do genuinely care about finding the right solutions for every customer, so it's incredibly rewarding to hear that comes through in the way we work. Your kind recommendation means the world to the whole team.

We look forward to continuing to support you on future projects!

The Team
Vertical Realities

Rated 5 out of 5 stars

More than a supplier...a valued partner!

We have built a fantastic working relationship with Vertical Realities, and I couldn’t recommend them highly enough.

They play a key role in supporting us with storing our SyncVR equipment, configuring systems, and preparing everything ready to be sent out to customers. They are always responsive, reliable, and incredibly flexible when changes or last-minute adjustments are needed.

Communication with the team is always easy, they are quick to respond, always happy to help, and I know I can pick up the phone and get support whenever I need it. Their knowledge of technology and the products they work with is excellent, and they are always a great source of advice and guidance.

Beyond being a great supplier and partner, they are genuinely a pleasure to work with on a personal level. We really value the relationship we have built with the team and appreciate the effort, expertise, and care they bring to everything they do.

A special shout out to Georgie, Warren, and George!!! Thank you for all your continued support. We truly appreciate everything you do!

23 June 2026
Unprompted review
Vertical Realities Ltd logo

Reply from Vertical Realities Ltd

Thank you so much for this incredibly kind review — it truly made our day! It's been an absolute pleasure building such a strong working relationship with you, and we're so glad that the support we provide with your SyncVR solution has made a real difference.

We always strive to be responsive, reliable, and flexible, so it's great to hear that shines through — especially when things need to move quickly or plans change at the last minute.

We'll be sure to pass on your special shout out to Georgie, Warren, and George — they'll be thrilled! Thank you for your continued trust and partnership, we look forward to many more years of working together.

The Team
Vertical Realities

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look