Vertex Exotics Reviews 

217
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 215 reviews, reviewers had a great experience with this company. Customers frequently mention that the ordered products are exceptionally fresh, highly potent, and consistently available at incredible prices that offer great overall value. Consumers consistently praise the swift shipping times, helpful customer support responses, and the exceptionally smooth online ordering process that makes purchasing very easy. Some reviewers were not happy with occasional delivery delays, tracking issues, and missing promotional items or unexpected free gifts from their recent packages. A few people also noted receiving extremely dry flower strains or specific items that did not match their personal expectations or overall quality standards.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting great prices and strong effects. Consumers... See more

Delivery service

People report positive experiences with delivery service, highlighting that packages often arrive promptly... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the flower looks great,... See more

Order

Users describe ambiguous interactions with order, reflecting a sharp division in customer experiences. While... See more

Price

Consumers find price to be positive, highlighting unbeatable deals and great value for large quantities.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything was good about the product except the shipping time, and that's not Vertex's fault

Rated 4 out of 5 stars

Your price was really good and shipping was here the next day but I'm not far from you state of Illinois

Rated 5 out of 5 stars

I Love the Quality as well as the Quantity. Very happy this is my 2nd order and I Will definitely Order again... Also was told free gift with orders but I didn't receive one with my last order. I... See more


Company details

  1. Cannabis store

Written by the company

Fastest Online Dispensary in the United States with the largest product selection!


Contact info

4.2

Great

TrustScore 4 out of 5

217 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 21% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(217)

217 reviews in the last 12 months

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Rated 1 out of 5 stars

Almost feels like a scam...beware!

Okay...I purchased an ounce of Jelly Donut from their Top Shelf Exotics tier ($100) & 3 supposed live resin carts. From the start, their claim of fast shipping is a lie as it took them 2 days to process the order before sending it out via USPS Ground Advantage (you'd think that the free shipping they offer when meeting a certain price point would be Priority...). I contacted customer support several times and they never got back to me. Overall, it took one entire week for my order to reach me.

The Jelly Donut was EXTREMELY DRY...it crumbles to dust so easily and has this extremely odd smell to it. It barely gets you high and definitely feels like a scam if this is what a 9.5/10 strain looks like from Vertex. The 3 "live resin" carts were distillate carts with a very disgusting taste to them. I immediately trashed them. I didn't even get a free sample as advertised with my order.

I don't want a refund. I don't want anything from this company. I want other people to beware of what you might get from them.

1 September 2026
Unprompted review
Rated 1 out of 5 stars

Customer service is non existent / send wrong items

Customer service is non existent. I emailed and texted the contacts provided a week ago never heard back. The couple black ice live resin carts I bought smells like the strongest lemon pledge it's not smokeable. WAY too much limonene. Instead of Blue dream thca I got another live resin cart. The OG kush carts were bomb but the carts said Bossy along the side ...so Im not 100% sure WHAT they sent since they don't respond to any emails or texts. And no phone number to call......seems like a fly by night company. I just tried their website again and now when you click on a THCa vape cart, a completely different item goes into your cart. This company is a joke! Still no response from my emails or texts over last 2 weeks from the 2 orders I placed.

24 August 2026
Unprompted review
Rated 1 out of 5 stars

Marcello p

Marcello p.

I’ve left messages and emails regarding my orders I never received and you guys didn’t really care on trying to help. I’ve also made multiple orders and was supposed to get added bonuses and never got the extra 1/10 service when it comes to wanting help at least from me

20 August 2026
Unprompted review
Rated 1 out of 5 stars

Beware - Unprofessional Half Ass Employees

I started ordering from Vertex a few months back. Here is the analysis.
ALL the flower should pretty much be considered mids. The higher priced flower simply mighty taste a bit better. Same incomplete effect. But, if you actually understand thca flower, that's as good as it can get.
The low priced flower is what you pay for. Bowls won't do the trick. You'll need massive joints for the 10 minute after effect.

Now - To horrible customer service.On a 4 ounce order of Flower, I was shorted an ounce on one bag, the other 2 ounce bag I was sent, was pure shake, not flower. Not what I purchased.

I have sent countless emails. At the beginning, one reply, then nothing. No further contact.

Next order they shipped and it has never left the initial USPS facility in bfe Michigan or wherever they are. Absolutely no response or attempt by them to resolve.........untillllll, over a month has passed.

I received an email today from another kook at their "business" indicating they were on it. Requested pictures from me and all the information I already sent.

So.. enough was enough. Just bear in mind you are dealing with some pretty half ass people at Vertex, which is probably a couple of deadbeats with a PO box, trying hard to pull as muchonry from the ba thca market as they can before the entire thing finally, and thankfully will fall apart. We won't have to be subjected to this product any. Early harvested shit weed is thca. That's exactly what it is. Incomplete cannabinoids = a near beer effect. Nothing will change that.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

I have made 3 orders and all 3 have…

I have made 3 orders and all 3 have shown up in record time! The product is as advertised! This old disabled Hippy is Happy! Kudos to the fine crew @VertexExotics.com
I will be making my Monday purchase and save on some fantastic deals!

Christian

24 August 2026
Unprompted review
Rated 2 out of 5 stars

My order of Kush OG and Banana Kush…

My order of Kush OG is garbage and the Banana Kush was
almost "ok" however, this reassured me how low quality these products really are. Pure garbage, at its lowest level and the Banana Kush's thca level of over 27 is a disgraceful untruth its more like 17-18 at its best !!!!! What a robbery of $168.00 from a struggling senior citizen. l could've paid some bills!!!!!!!!!! The 1 gram of the free Bis Apple was very good. Wow!!!! Unbelievable and Shame on you Vertex Exotics!!!!!!!!!!!!!!!!!!

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Super great deals

Super great deals! Lots of product options. Very informative product descriptions. Site is easy to navigate. Excellent product!

22 August 2026
Unprompted review
Rated 5 out of 5 stars

You Get Exactly What You Pay For

I recently made a purchase of Candy Rain 56g for $130, the flower had a great smell and good smoke, the only thing lacking was appearance but can’t be picky when you’re paying that price for a substantial quantity. I haven’t been disappointed yet with any of the purchases.

30 July 2026
Unprompted review
Rated 1 out of 5 stars

For anyone ordering smoke on line

For anyone ordering smoke on line , stay away from vertex exotics . Company's a rip off the smokes sub standard all seeded out and they will rip u any way possible . I ordered an ounce they had on sale . They send me a quarter tell me to pack shit when I had clearly proved my claim .
Bunch of scam artist they are. ur probably smoking chemicals to feel the effect and it's not even real gas....
I suggest farms like sieglers.com or zenzuri . They're products superior. Shipping fast and sieglers includes free gifts w every order

12 August 2026
Unprompted review
Vertex Exotics logo

Reply from Vertex Exotics

You ordered 7 grams of flower and tried telling us you ordered a ounce. It says it on ur packaging slip and your order. You paif 20 dollars. We have all the proof in the world. This is consumer fraud as trying to get a free ounce. Highly illegal

Rated 2 out of 5 stars

I have sent this company 10 emails…

I have sent this company 10 emails about a shipping issue . Only to get one response and be told.we will look into it . Then they shipped it anyway . Soo the package is just going to a non existent address 🤔. You think they would care or respond ? Not at all . So I write this here because I see they are answering people here .... there are no messages in my spam , I have reached out countless times only to be ignored . So be prepared that if a shipping issue occurs . No one will answer .

10 August 2026
Unprompted review

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