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VER de TERRE Reviews 129

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TrustScore 4.5 out of 5

4.6

Children's Clothing Store
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Company details

  1. Children's Clothing Store
  2. Outerwear Store

Written by the company

Since 1993, VER de TERRE has designed and marketed luxury children's clothing, and the brand is known for its timeless quality products and solid design principles. VER de TERRE products are designed to allow children to move freely and concentrate on what is most important: just being children and having fun.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

129 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Outstanding service keeps me coming back

I’ve had the pleasure of shopping here several times, and the customer service has consistently gone above and beyond. On multiple occasions, the team stepped in to help me with issues that weren’t straightforward, and each time they handled everything with genuine care. They reply quickly, always with a polite and friendly tone, and make you feel like a valued customer rather than just another order number. Truly outstanding service that keeps me coming back

17 March 2026
Unprompted review
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Reply from VER de TERRE

Thank you so much for your thoughtful review. We truly appreciate you taking the time to share your experience.

It is important to us that every inquiry is handled with clarity, efficiency, and respect, especially in situations that require a bit more attention.

We’re pleased to hear that this has been your experience across multiple interactions.

Thank you for your continued trust.

Best regards,
VER de TERRE

Rated 5 out of 5 stars

super good clothes

24 June 2025
VER de TERRE logo

Reply from VER de TERRE

Thank you so much for your review.

We’re pleased to hear that you value the quality of our products. At VER de TERRE, we are committed to combining technical performance with long-lasting design — so your feedback means a lot to us.

Thank you for taking the time to share your experience.

Best regards
VER de TERRE

Rated 1 out of 5 stars

Ask for extra payment

Accepts the order, takes money and only after that notifies that they will not send to Norway, unless you will pay extra 50% of total price.

21 June 2025
Unprompted review
VER de TERRE logo

Reply from VER de TERRE

As we have previously informed you via email, we find it necessary to provide context regarding your recent negative review.

We normally do not accept orders from Norway due to the high customs duties and VAT charges, which we are unable to manage or guarantee on behalf of our customers. Your order coincided with a temporary reopening of our webshop for another Norwegian customer who had agreed to cover all import-related costs.

We made every effort to respond promptly: your order was placed at 06:44, and we contacted you at 06:52 — just 8 minutes later — to explain the situation and request your confirmation before proceeding. It is important to emphasize that no payment is captured until an order is shipped. Upon receiving your response, we cancelled the order immediately, exactly as requested.

We fully understand that unexpected charges can be frustrating, and we are working to find a more sustainable solution for our Norwegian customers moving forward.

If you have any further questions or concerns, you are welcome to reply to the email we sent today.

Sincerely,
VER de TERRE

Rated 2 out of 5 stars

Poor return options

28 October 2024
VER de TERRE logo

Reply from VER de TERRE

Som vi har gjort dig opmærksom på via mail, er vi nødsagede til at redegøre for din dårlige anmeldelse.

Vi har via mail forklaret vores returproces, som giver dig mulighed for selv at vælge fragtudbyder. Det er altid muligt at returnere varer købt på vores webshop ved at sende dem retur med levering til vores lager, som det også fremgår af vores returpolitik, der overholder alle gældende regler for returnering og er en standard returneringsproces.

Når det er sagt, er vi selvfølgelig kede af, at du havde ønsket en anden returneringsform.

Hvis du har yderligere spørgsmål eller bekymringer, er du velkommen til at besvare vores mail sendt d.d.

Bedste hilsener
VER de TERRE

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