verdecasino.com Reviews 

987
•
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Rondomly this casino blocked me after ive been very active and played and deposit a lot. Dissapointed.

Rated 5 out of 5 stars

Okay its enough. This customer support is really poor. Nothing answer from 3 days. I remove my positive comment at trustpilot and will give a really bad comment at every casino opinion site about v... See more

Rated 5 out of 5 stars

I've been to a bunch of online casinos, but Verde Casino stays fresh with their constant updates and new games. They're always leveling up, and that's sign og legimazy. All my favorite slots are her... See more

Rated 2 out of 5 stars

All is perfect accept withdrawals. In this casino withdrawals almost impossible or takes maximum time it is 5 working days. If withdrawal sum is bigger then 100eur almost all time need wait more then... See more

Company replied


Contact info

You should know

2.8

Average

TrustScore 3 out of 5

987 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(987)

33 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam

After 100 complaints
They still violate they terms and conditions and they do not pay me back
My cliend id is 61930358
I am trying to withdraw some money i won there 400 eur and when the final date comes they reject the withdrawal
They are a scam they do not pay the money you win
They say technicsl issue for the withdrawal but to deposit there are no issues
Stay away
This is a scam

19 November 2024
Unprompted review
verdecasino.com logo

Reply from verdecasino.com

Dear Kevin
According to our records, the withdrawal request was created at 18.11.2024 07:28:30 (UTC)
The request was approved at 19.11.2024 11:30:48 (UTC)
You received money at 19.11.2024 11:38:59 (UTC)

Kindly confirm you've received the winnings

Rated 1 out of 5 stars

Scam app.

Scam app.. I thought I was installing a game app and when it finish this is what it installed the app icon on my phone has a a pic of a game and different name then the app it takes me too and when I requested to have my account deleted they blocked me on the app and web page. I took pics and reported them.

17 November 2024
Unprompted review
verdecasino.com logo

Reply from verdecasino.com

Dear William
We are sorry to hear about your experience. Please note that our app is designed to function transparently, and we take reports of misleading installations very seriously. We recommend ensuring that the app was downloaded from an official source, such as our website or authorized app stores, to avoid any third-party tampering.

Rated 1 out of 5 stars

stay away from this fraud

Be extremely careful with this site. They offer many good bonuses but as soon as you wanna withdraw it takes crazy long time. I have now waited 7 days and still not gotten any withdraw from this shady casino....

Update, it has now been 18 days of waiting since first withdraw request and still not gotten a cent from them. Support constantly lie and claim its being processed normally tho its obviously not....

9 November 2024
Unprompted review
verdecasino.com logo

Reply from verdecasino.com

Dear Alexander
We apologize for the delay you've experienced with your withdrawal. At our casino, we strive to process withdrawals promptly; however, certain factors can occasionally cause delays. These may include verification procedures, payment method processing times, and compliance checks.

To expedite your withdrawal, please ensure that all required verification documents have been submitted and approved. If you've completed this step and are still facing delays, we recommend contacting our customer support team directly with your account details. They can provide specific information regarding your withdrawal status and assist in resolving any issues.

We appreciate your patience and are committed to ensuring a smooth and secure withdrawal process for all our players.

Best regards

Dear Alexander
According to our records, the winnings were received 21.11.2024 10:00:49 (UTC)
Can you please confirm?

Rated 1 out of 5 stars

Scam casino dont play there

Scam casino dont play there. withdraw 1600€ i wait 7days except holidays, every day support say wait, wait. SCAM CASINO!

terms of payment - For the players who successfully completed KYC check, a withdrawal amount from 500 EUR to 4999 EUR (or equivalent in your currency) will be approved by the Casino within the period of 5 mins — 48 hours, but not exceeding 5 working days from the date of the request, except for weekends and holidays. Please note, the time for money clearance may vary upon the payment method. Most payment providers, especially banks, do not process payments on weekends and public holidays.
Account id 61394649

29 October 2024
Unprompted review
verdecasino.com logo

Reply from verdecasino.com

Dear Arturs
Please kindly provide your account ID in order to investigate.

Regards

Dear Arturs
According to our records, you have received the payment at 31.10.2024 08:25:06 (UTC)

Can you please confirm?

Rated 1 out of 5 stars

I deposited a total of approximately…

I deposited a total of approximately 140,000 HUF and then won that amount back, which I wanted to withdraw.

I am extremely disappointed with my experience at Verde Casino. I deposited 140,000 HUF, and while I had winnings, when I wanted to withdraw my money, I couldn't because they said something was wrong with my account. Then they informed me that I had entered my birth date incorrectly, which led to my account being suspended. I only made a mistake of writing 1982 instead of 1972, but that was enough for them to reject my request completely.

The most frustrating part was when I contacted support again, the representative suggested that if I accept the 20,000 HUF they would give me to play, they would reactivate my account; otherwise, it would remain blocked. It's outrageous that in a situation where my money is at stake, they say something like that.

I've been to many casinos before, but I've never had such a bad experience. I will not give up because my money is my money, and I will defend my rights. I will go to the consumer protection agency because not only have they deceived me, but many others as well.

I do not recommend this casino to anyone!

28 October 2024
Unprompted review
verdecasino.com logo

Reply from verdecasino.com

Dear oneusersabax
We apologize for the frustration caused by the verification issues you encountered. As a licensed casino, Verde Casino is required to verify all account details, including date of birth, to ensure player eligibility and to comply with regulatory standards. We understand that an error in entering your birthdate can feel like a minor issue, but accurate information is essential for the security and legality of our services.

If you’ve been offered an option to update your account, please consider providing the necessary documents as per our compliance requirements, and our support team will work to assist you. We encourage you to reach out if you have further questions or need additional clarification regarding the verification process.

Rated 5 out of 5 stars

Best only cassino

One of the best casino online, I have some difficulty in the beginning to withdraw, but after verification everything was going very well.. Keep up doing great job

10 October 2024
Unprompted review
verdecasino.com logo

Reply from verdecasino.com

Dear Andrei
Can you kindly provide your account ID in order to investigate?

Regards

Rated 1 out of 5 stars

I deposited money 💸 and then they…

I deposited money 💸 and then they blocked me.Total freaking scam, don't trust this site for nothing!!!

26 September 2024
Unprompted review
verdecasino.com logo

Reply from verdecasino.com

Dear scottie
Please kindly provide your account ID in order to investigate.

Regards

Rated 1 out of 5 stars

Verde casino asked for my…

Verde casino asked for my identification documents and they got it, the weird thing is, that they asked me to give them my card info and also a picture of my passport, I gave them some of the infos, and now it takes too many days to verify my identity. And of course I use my own money to play, and when I win, they let me get the money, but now they keep the money for themselves. It sounds like a scam site.
They wanted a picture of my card front and back, but there are numbers that I shouldn't share with anybody. This sounds like they want to steal my money. As I can see, I am not the only one to meet this problem.

9 September 2024
Unprompted review
verdecasino.com logo

Reply from verdecasino.com

Dear Andrea
We understand your concern regarding the request for sensitive information. As a licensed casino, we follow strict security and regulatory procedures, including identity verification and card information for compliance. We encourage covering sensitive information such as the CVV code when submitting card details.

If you are experiencing delays in the verification process, please provide your player ID so we can investigate the status and ensure your funds are processed correctly.

Rated 1 out of 5 stars

Worst site my withdrawal is in progress…

Worst site my withdrawal is in progress from past 6 days . I have placed withdraw on 30th auagust and its been 11 days my withdraw has not reached me yet they are doing fraud business . Dont trust this site waste of time and money no guarantee for your funds

30 August 2024
Unprompted review
Rated 1 out of 5 stars

I had a frustrating experience with VerdeCasino

I had a frustrating experience with VerdeCasino. I won €900, but they sent me only 897.63 USDT instead of the full amount. They attributed the discrepancy to currency conversion rates, but this is problematic because USDT is a stablecoin, meaning its value should be consistent.

Despite my attempts to resolve the issue, their response was unsatisfactory, as they continued to blame the conversion rates rather than addressing the discrepancy. This is unacceptable, and their customer service was unhelpful throughout the process.

SHAME ON YOU for mishandling this situation and not providing the full amount I won. I hope this review helps others be cautious when dealing with this casino.

Player ID 59756765

30 August 2024
Unprompted review
verdecasino.com logo

Reply from verdecasino.com

Dear Dzole
Thank you for your complaint about 2.37 USDT!
This is indeed due to convention rates by the external PSP.

We are wishing you luck and big wins!

Rated 1 out of 5 stars

I filled all the identity documents,But…

I filled all the identity documents,But after one month I still can't get my money.All documents are correct and valid,Why should my identity still not be confirmed on your game website?
You blocked my account number,right now asking for order number ?
1b3f6011-463b-4b9e-993f-c5dd646e9536
I believe this is a scam casino site😡😡
I did sent the documents to your email,and I'm from Denmark not Sweden!
Hold jer langt væk,Det er en fupside😡

24 August 2024
Unprompted review
verdecasino.com logo

Reply from verdecasino.com

Dear Emit,
Thank you for the feedback!
Can you please provide your account ID in order to investigate?

Regards

Dear Emit
Please kindly provide the document proving the gameplay from Sweden. And the account will be unblocked in no time!

Rated 1 out of 5 stars

Dont put money on this website is a…

Dont put money on this website is a scam, befor u can get ur money u have to do kyc verrification it takes ages to handel and aslong as the kyc is pending u still have your money to play with so they want u to play more untill u lose everything. Also if u take pic of your bankcard to do verrification you cant delete it so cover your cvc right away.

24 July 2024
Unprompted review
verdecasino.com logo

Reply from verdecasino.com

Dear Jordy

Here is a more differentiated response for the given review:

Response:

"Dear [User's Name],

We understand your frustration with the KYC verification process. As a licensed casino, these procedures are essential for security and compliance. We apologize for any inconvenience caused and are committed to improving our processes.

For your security, please cover sensitive information like the CVC on your bank card when submitting documents. Please provide your player ID so we can investigate your case and expedite your verification.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look