Vera UnderwearReviews 

522
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 272 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the product, finding the underwear comfortable, well-made, and effective in preventing leaks and odors. Reviewers often highlight the soft materials and the confidence these products provide for managing incontinence. Several people have reordered, indicating satisfaction with their purchases and the product's performance. However, some people were dissatisfied with the pricing, considering the items expensive. There are also mixed opinions regarding the product's effectiveness, with some experiencing leaks or issues with absorbency, and others noting problems with sizing and fit. Delivery times are a common concern, with many reporting long waits for their orders.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and performance, with many customers expressing... See more

Quality

People report positive experiences with quality, noting that goods are well made, comfortable, and do the job... See more

Order

Customers had ambiguous experiences with order, with some finding the ordering process easy and expressing... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some experiencing quick delivery and good... See more

Price

Clients share negative opinions on price, with many reviewers expressing disappointment over the cost of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I feel more confident when I go out wearing Vera underwear knowing any leakage will be “ caught” and I can continue the day ( till I can do an underwear change) without worrying about any discomfort... See more

Rated 4 out of 5 stars

Kept informed on delivery by Vera. The knickers are of good quality and well made. 4/5 because they don't hold my heaviest leakage which occurs once a month when i would have been menstruating which... See more

Rated 4 out of 5 stars

Pleased generally with knickers but feel they could be deeper from waist to between legs. Also took quite a while to arrive, I know cards sent to USA from UK take 5/6 days so expected about the same... See more

Rated 4 out of 5 stars

I have just received my third order. Only brand I have had which keeps me entirely dry and the garments are odour-free, unlike other brands which I have tried. The extra layer makes all the differe... See more


3.5

Average

TrustScore 3.5 out of 5

522 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(522)

230 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Vera's underwear is fantastic

Vera's underwear is fantastic, i now never wear anything else. Sizing is a bit odd however- I am generally UK size 16, but am 2XL in Vera's. Also I never expect the pants to take sudden heavy incontinence- i wear a thin pad in addition for added security.

14 February 2026
Unprompted review
Rated 1 out of 5 stars

If I could give a negative review I…

If I could give a negative review I 100% would!! I ordered bras, size XL on 01.22.2026. I received them on 02.09.2026 and they were the wrong size, XXL. I have repeatedly emailed them asking for an exchange or a refund. They have constantly just gave me the run around. Not communicating the return address. I purchased the bras for $46.66 and they first offered a $7 refund. I asked for a return address so I can exchange the bras for the correct sizes. They declined. I have emailed them daily to rectify the problem and they have failed to give me a return address so I can return the items. Now they're offering $14 dollars but still not willing to give me the return address. In their latest email, they said that they will only process the return once the items have been returned, but I would have to pay for the return shipping costs and that in their experience it takes over one month for the product to be returned, which I only have until 02.22.2026 for them to receive the product. -100% review in product, customer service and product advertisement. Do not buy for Viral Vera!!!!

6 February 2026
Unprompted review
Rated 4 out of 5 stars

I like these Vera underwear

I like these Vera underwear, I will say the are better than others I have but can still leak if I have a gush moment.
I do find that they seem to have a distinct aroma even after washing, I'm not sure anyone else around me can smell it but I can.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

These are about my third order

These are about my third order from Vera I love them and bought some for my holidays. they are comfortable and wash and wear perfectly, after many years of wearing pads, at last undies that I can wear and don't need to worry. Thanks for the perfect undies Vera.

12 February 2026
Unprompted review
Rated 1 out of 5 stars

"ViralVera" not honoring return policy

"ViralVera"I received poor quality bras that the sizing was way off of their own guide. Then, it was near impossible fo find HOW to contact them and thus far, its been a lot of back and forth with them attempting to not honor their return policy. I paid $80 USD for 4 bras, which were supposed to be Buy 2 Get 2 Free but are such poor quality, do not perform as they suggest, and are small enough to fit a child. They offered me a $14 refund and to keep the bras. I refused such. If they dont refund my money, I will file complaints with the BBB, my bank, and the pay platforms that they use as well as plaster social media with this review!

15 January 2026
Unprompted review
Rated 1 out of 5 stars

They are the scammers everyone says they are

Yes! They are scammers! I bought 4 pairs of leggings and they sent the wrong colors AND THE WRONG ITEM ALTOGETHER!! When i declined their offer to discount the unwanted items, they then tell me ok send them back but you have to pay to send back to China! They send the wrong stuff and I have to eat shipping??? Avoid ViralVera or get scammed!!

1 January 2026
Unprompted review
Rated 1 out of 5 stars

Sizing is way off and style is not as…

Sizing is way off and style is not as pictured and shipping takes forever! I ordered large and couldn’t pull them up past my thighs. They replaced with XLs and, I can get them on—-barely! They are not briefs as pictured and barely cover my butt. The leg holes are extremely tight and cut off circulation. The product itself seems okay, but you need to order 2-3 sizes larger than what you would expect and that doesn’t resolve the issue of being too tight around the legs or that they are hip huggers, not briefs and that wait 4-6 weeks to receive. Too bad, because I really wanted them to work.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Lovely Underwear

Lovely Underwear The fit was good and comfortable. I haven’t given them a good test yet as I am still a bit wary of going out without a pad on, I ordered Vera’s signature four layers and that style I think is slightly higher to the waist and I like that style

20 January 2026
Unprompted review
Rated 1 out of 5 stars

I think I got scammed, very poor fit

I think I got scammed. Like many other reviewers have said, no "Vera" label inside at all, and the pair I've tried was ill-fitting and definitely not leakproof. The underwear cut into my legs and hips, and was lower in the back than the front...and kept falling down in the back through the day. I ordered the correct size for me according to the size chart, and it was too small. Thank goodness I didn't spend full price on them. I don't remember it taking a long time to receive them, however I waited a while for a "light" day at home to try them so it'sbeen a while. I hate to think how bad they'd be with a "heavy" day!

24 January 2026
Unprompted review
Rated 1 out of 5 stars

I ordered £96 worth of underwear the…

I ordered £96 worth of underwear the money was taken from my account immediately I’ve never received my goods or a refund I waited 7 weeks with different excuses coming from Vera
Then miraculously after my last complaint 8 weeks later I was told it had been delivered
It was never delivered to me A photo they sent as proof of delivery was blurry with no visible address
Please be aware

19 January 2026
Unprompted review
Rated 1 out of 5 stars

Highly Disappointed

I did not have good results with Vera'a Underware. They do not absorb leakage with moderate bladder release and require using a pad additionally.
They come from the same distribution center and exact same address as a poor quality brand from China.

11 January 2026
Unprompted review
Rated 1 out of 5 stars

They suck

They suck. First time I used it they leaked through my pants. And for over $100 they want me to ship them back to China at my cost.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Leaks 😊. Vs. Floods 😩

When wesring Vera’s famous undies, i always keep in the back of my mind that they are protection from leaks, not floods. I still have to make stops by the restroom but leaks in between are not in the same category. If a flood is possible, i add a pad! I think this makes me more comfortable and secure.

1 January 2026
Unprompted review
Rated 1 out of 5 stars

Waste of money not leakproof

Waste of money not leakproof
and odour not deslt with. Strong smell of amonia. Takes forever to arrive. Very dissappointed , dont waste your money. Sizing on small side also.

1 January 2026
Unprompted review
Rated 1 out of 5 stars

Returns to China at customer's expense

The sizing was all wrong. I thought these were briefs, but they were like bikinis. I needed to return my entire order, but it would be at my expense back to China. They issued a small refund, which did not cover my $158 order. Do NOT purchase this product.

17 December 2025
Unprompted review
Rated 2 out of 5 stars

No Vera label inside the underwear.

I like the underwear, but I think they came from China. It took a month for me to get them. I noticed right away inside the panties, the label does not have Vera inside the label. I think they are fake. They fit me well and are not tight. I have a pad with my underwear to make sure they don't leak we will see.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

Not right size the inseam to short off…

Not right size the inseam to short off 1 1/2" off I had to open package to try on
Spent 158.00 an got 20 pairs non fix so was told. To send to China to get my refund. But how do you do when you open up pkg to try 1 one it didn't fit.tgey don't want you to open up pkg. So all I get back I. 15% = 23.00 if I get it sounds like this company is a scam. Going to try to get 23.00 back out of 158.00i spent. They do t make the right size. Crouching to small off 1-1/2 " don't think there going out business that just s am to draw in customers

5 December 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look