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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, most reviewers were let down by their experience overall. Customers frequently complained about prolonged delivery delays and orders failing to arrive entirely after payment. Purchased products often differed significantly from online descriptions, appearing cheap, defective, or incomplete upon arrival. People also experienced extreme frustration when attempting to secure refunds or contact customer service for assistance. Some reviewers were happy with specific items they received despite the broader problems. Certain consumers noted that particular goods met their expectations and functioned well for daily use. These buyers found genuine comfort or practical utility in their particular online purchases.

What people talk about most

Product

Users describe widespread disappointment with products, noting that items arrive late, missing parts, or... See more

Refund

Customers consistently note negative experiences with refund processes, frequently reporting that support... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I wish I had read the reviews. I ordered a hair dryer in August I still haven't received it. I think the replies must be automatic, Yesterday (20/10/2025) I sent a strongly worded email and I got a re... See more

Rated 1 out of 5 stars

I'll never buy anything there again! The first shipment was delayed by several days! The camera arrived, but it was a fake and didn't work! I filed a complaint. Two months ago, immediately after tryin... See more

Rated 1 out of 5 stars

I purchased 4 solar powered Ultrasonic Rabbit repellers which didn't work. I have tried 5 times to email info @ ventayo.eu as required in my paperwork to return them but they have never bothered to re... See more

Rated 1 out of 5 stars

They offer a thirty day money back guarantee for non perishable or customized items but I requested a return as soon as I received a cheaply made wreath that does not match the description or pic... See more


Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

189 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

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1.3

All reviews

(189)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

What a SCAM

What a SCAM. You can't even write a review never mind a negative review. All the reviews on their website are fake and don't pertain to the product you intend to buy
STAY AWAY

18 February 2025
Unprompted review
Rated 1 out of 5 stars

I attempted to give a review on Ventayo…

I attempted to give a review on one of their products, but could not. Every review displayed was gushing with praise for the product and company, but when it comes to refunding, up go the barriers.
A shame, because they have a wide product range of interesting nevelties etc, not all of which are what they seem. Avoid. Pay a little more to use Ebay or Amazon.

9 January 2025
Unprompted review
Rated 1 out of 5 stars

Selling rubbish. No returns allowed.

Bought hearing aids from this so called company. The do not work at all. I asked to return them and was asked to send photos, which I did. Was ignored following many emails. I eventually got a reply saying a higher department looked at the photos and deem the hearing aids to be working????? They drop ship rubbish from China and steal money from you. BEWARE

22 January 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company.
The goods I received were poor quality badly packed and damaged. Despite sending photos they insisted that their specialist team saw no damage !!
They do not honour their return policy or your rights to a full refund. Instead they offer a paltry discount. I had to battle to get a 50% refund which is not good enough for a product that was not even worth that.
A very shoddy company.

6 February 2025
Unprompted review
Rated 1 out of 5 stars

Seems like a scam

I ordered a reversing camera. It requires an app to work. When I load the app it wants my credit card details which I will not give so the device is useless. There was no instruction booklet. The contact phone number for these people is false. update. I used ApplePay instead of my credit card. It then took me to 24haid.com and told me that it would charge me £29.99 in three days. I have contacted Apple Support who have told me that they will not allow them to take any money from me. Update 7th March: After numerous requests I finally received a partial refund for the faulty goods. The had the audacity to charge me for the return postage.

3 February 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company their customer service is non existent and they act fraudulently

I ordered a pest repellent which indicated that there were 4 items as detailed on the image on their website. When received there was only 1 item which was not what I expected. When originally purchasing the item there is no mention that the “pack” contains 1 item and implies that there are 4 items on the website image.

The description “Pack” indicates it contains 4 as per the image and there would be 1 pack containing 4 items. As such I didn’t feel that the product is worth £24.95. Even the description on the order form "Infrared Solar Powered Animal Pest Repeller × 1 - 1 Pack is not clear. It is also worth mentioning that nowhere on the website does it say "Infrared Solar Powered Animal Pest Repeller × 1” it simply refers to "Infrared Solar Powered Animal Pest Repeller”.
I eventually received a response after 3 seperate emails asking me to return the item and they provided a postage label. I returned the item, showed proof of dispatch but 3 months later I am still awaiting a refund despite endless emails. If you try and call them this is a premium phone number so again is costing more money to obtain a resolution.

Do not deal with this company they are totally unreliable and appalling customer service.

8 October 2024
Unprompted review
Rated 1 out of 5 stars

Wrong item sent

I ordered a cordless grass trimmer with metal blades and received a basic strimmer. I told them straight away that there had been a mistake and despite many emails and sending an image of the incorrect item twice Ventayo has not corrected the situation. I have had to source the item elsewhere. Paypal is not an option and credit cards don't refund under £100 so I am stuck with an inferior product. I will never use Ventayo again.

15 January 2025
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY READ THE REVIEWS FIRSTT

Like most of you I ordered from this company before I read the reviews. Just as others have said NEVER AGAIN!! I ordered a "Best Blood Pressure Monitor Reader Wrist Heart Rate Monitor Watch × 1
Gold"
It arrived 20 days later. It isn't in Gold as ordered. I asked for my money back as soon as I read the reviews, about a week after I ordered it. No response ever!! The watch is rubbish. You have to put in your own data, eg for sleep. Difficult to use, buy a trusted brand. It comes from China of course so it is probably spying on me!

20 January 2025
Unprompted review
Rated 1 out of 5 stars

Almost non existent customer service

UPDATE 20 FEB 25
Received a refund today after week's of trying. Had contacted my bank for a chargeback and advised the company that I was also going to contact UK Trading Standards then miraculously I had an email next day (18 Feb) advising refund on way and it arrived today. STAY AWAY FROM THIS COMPANY. SHAME THERE US NOT A ZERO SRAR REVIEW.
Ordered a pair of mens boots which are too small. Tried to get in touch with company over email and form on the website several times. Twice got a message asking for pictures (why they need those when they're just too small I don't know). Feel like they are fobbing me off. THEY HAVE TIME TO DEAL WITH THIS AND ME TO UPDATE THIS REVIEW. Come on Ventayo.

25 January 2025
Unprompted review
Rated 1 out of 5 stars

? Unsure if this is a scam or not.

I ordered a pillow from this company on 12th December that arrived 1 month later (13th January 2025). I did not open the parcel and tried to contact them 4 times by email to ask for a return label but they will not respond. I wanted to return the parcel for a refund as I no longer wanted the item due to the late delivery. The parcel was also torn and extremely grubby. There appears that there is no way to contact them other than by email but they just ignore this request.

13 January 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish cheap product

Rubbish cheap product that they sold for £19.99 that I found afterwards on Amazon for £7.99. I tried to cancel the order before it was shipped but they still went ahead and sent the order out. Don’t waste your money or time ordering from this company.

21 January 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from them

Didnt pay attention to where this camera was coming from
It took weeks to arrive from china
It was absolutely rubbish
Do not buy from this company !!

21 January 2025
Unprompted review
Rated 1 out of 5 stars

Scam website don’t use

Scam website don’t use, impossible to contact they want you to use shop app so no buyer protection , item arrived broken lost £30 will try recover through credit card wish I had checked reviews prior to buying

21 January 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking!!!

Absolutely shocking!!!
Took weeks to arrive. delivery/tracking details outrageously bad.
When the product arrived it bore no resemblance to the product on the website. Cheap and nasty. Never ever buy from this website. Its a con!!

20 January 2025
Unprompted review
Rated 1 out of 5 stars

This company is a farce

This company is a farce. I ordered a garden sculpture which looked great on their website but was cheap tat when it arrived. I requested a refund the day the item arrived and eventually got a reply asking for a photo of the item. I had no response to this until I asked my bank to dispute the transaction. Funnily enough now I've had a return label and emails asking me to reverse the charge back.........no chance! My advice is if you can't get a refund go through your bank.

17 December 2024
Unprompted review

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