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Venezia Maschere Reviews 455

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TrustScore 5 out of 5

4.9

Traditional Costume Store
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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often highlighting their authenticity, intricate design, and craftsmanship. Many people are also very satisfied with the fast and safe delivery service, noting that their orders arrived quickly and were well-packaged. However, some customers experienced issues with their orders, specifically regarding receiving an incorrect item or a product with a color that significantly differed from what was displayed on the website. A few also mentioned minor packaging concerns, such as a dented box or shredded polystyrene.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the masks as beautiful,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the exemplary quality,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the quick and fast delivery,... See more

Order

People report positive experiences with their orders. Many consumers praise the quick delivery, with some... See more

Service

Users describe positive interactions with service. Consumers consistently praise the excellent service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted to have an impressive looking Venetian mask after my trip to the city, and instead of spending my time on location, I bought one online. The Venezia Maschere website has a a great range of pr... See more

Rated 5 out of 5 stars

The REAL Venicien mask maskmakers. Wide choice of beautiful authentic designs Shipped within 18 hours. Fast delivery of 6 days standard road shipping to France Excellent customer service via... See more

Rated 5 out of 5 stars

Very fast and safe delivery. But what's most important, that it's an amazing piece of handmade art! I'm happy with my purchase. Always wanted an authentic Venetian masquerade mask.

Rated 5 out of 5 stars

Apart from a very quick delivery, the Colombina masks I ordered are simply perfect. They are intricate, beautiful, high-quality, and it is clear that a lot of effort is put into their making. I high... See more

Company details

  1. Traditional Costume Store
  2. Christmas Store

Information provided by various external sources

Venetian Masks 100% Made in Italy Certified Online Shop. We make masquerade masks since 1970. Original handmade Venetian Masks, crafted in Venice with the highest quality paints and materials. We are the first producer of this category that get the certification 100% Made in Italy.

Contact info

4.9

Excellent

TrustScore 5 out of 5

455 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The REAL Venicien mask maskmakers.

The REAL Venicien mask maskmakers.
Wide choice of beautiful authentic designs
Shipped within 18 hours.
Fast delivery of 6 days standard road shipping to France
Excellent customer service via Roberto
Quality of mask was excellent,...complete with authentic seal and labelling on its back face.
Made in Italy and the quality shows.

13 January 2026
Rated 5 out of 5 stars

Amazing product

Amazing product, great quality and super speedy delivery.
Grazie infinite. Ottima qualita. Non potrei essere piu' felice.

15 December 2025
Rated 5 out of 5 stars

Exceeded my expectations in beauty!

As the title says, the mask I ordered is so beauty and I could hear the bells jingling upon arrival. Speaking of which, my mask was carefully packaged and arrived in a timely manner in Germany. Thank-you so much!

26 November 2025
Rated 4 out of 5 stars

Fast and easy purchase

Fast and easy purchase, but disappointing color.
The mask is beautiful and clearly handmade, and I appreciate the craftsmanship. However, the color of the mask I received does not match the one shown on the website - I ordered a green mask, but the one I received is turquoise.
I understand that, as stated: “Our products are unique handmade pieces, therefore all the images are indicative, as well as the measurements and colors that may be subject to variations.” Still, in my opinion, the color difference is too significant to be considered a natural variation.

3 November 2025
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Reply from Venezia Maschere

Dear Simone,

Thank you for taking the time to provide your feedback. We always appreciate hearing from our customers, as it helps us improve.

We've looked into your order for the "Gatto ADA" mask. This was the final available piece from a limited, 50-item series, which was personally handcrafted by my wife and me.

We would like to clarify its unique, artisanal finish. The mask was created using a "Perlescent Tiffany Green" base, which was then blended with subtle gold halos and given a special aging patina to create its antique effect.

As a complex, handmade item, we strive to capture its finish as accurately as possible in our product photos, which serve as the primary guide on our product page. We understand that the perception of such a complex, pearlescent color can be subjective, and we acknowledge your notes regarding the shade.

The most important thing to us is our customers' satisfaction, and we are genuinely sorry to hear that this mask did not meet your expectations.

Bests
Roberto and Silvia

Rated 5 out of 5 stars

Quick

Quick, easy and simple service. Phenomenal quality and a huge selection of venetian masks. Highly recommend!!

7 November 2025

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