My experience with this platform has honestly been a mix of excitement and frustration. When I first started, it was enjoyable! the free daily coins, the variety of slots, and that feeling like you mi... See more
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Whenever I've had an issue, support through chat has been helpful. My payouts have also generally arrived in under an hour.,,,,,Une excellente équipe!
on Gonzo's Quest the balance wasn't updating after each round, it lagged a few seconds behind. Ended up staking thinking I had less left than I actually did.
My cashback deposit bonus showed 80 euro pending but after it processed I got 48 instead. Support told me to read the fine print but the promotion clearly stated the full amount.
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I looked in a hotel room and KYC…
I looked in a hotel room and KYC criteria appeared only at withdrawal. I asked support and received a vague wait message.
8 days!
8 days!! for a payout they called instant when i deposited.
spins expired before crediting
support response mentioned ID photo…
support response mentioned ID photo Friday.
Checked my spending history for last…
Checked my spending history for last week and the date filter skipped Friday. The total changed when I refreshed the page.
The welcome offer looked fine until I…
The welcome offer looked fine until I realised the wagering only counted slots at ten percent. By then I'd already put money in.
I raised ticket 88223 on Monday…
I raised ticket 88223 on Monday morning, still no update all afternoon on.
Checked later
Checked later, Olivia on chat window: support after case 73786 answered with the wrong bonus terms. Cashier screen made the cashier wait harder to trust at Thu 11:24.
Max bet was sitting below the offer…
Max bet was sitting below the offer prior to activation
While the train was late
While the train was late, Reality check timer reset after I changed slots:/
i checked twice
i checked twice: One refresh fixed the lobby, not the missing slot round not the answer I needed
the slot never finished loading.
payout button greyed out again.
Visa withdrawal option vanished.
Megan from support ticket looked at my…
Megan from support ticket looked at my missing transaction and gave a different answer from the agent before. I had to leave for work with no answer.
Chat ended while I typed.
My bank transfer was supposedly sent…
My bank transfer was supposedly sent last Thursday. Bank still has nothing, and support says they cannot provide a reference yet.
No second KYC
No second KYC request after my first small withdrawal, which i caught after check 263.
saved favourites were still there after…
saved favourites were still there after a timeout, small thing but handy when i come back.
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