Scam company
Ordered, payment taken...no goods arrived. No updates, or replies to emails.
DO NOT USE
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Ordered, payment taken...no goods arrived. No updates, or replies to emails.
DO NOT USE
Scam Company. DO NOT USE.
They take the payment and do not provide the goods and do not reply to emails. 😔
Luckily my bank refunded me
The shipped item never arrived. Contacted customer service twice but received no response. Be careful with international orders
Same experience as other reviews, unfortunately I hadn’t read them before placing my order. Placed order on 27 July, credit card charged immediately and confirmation email received. Still nothing by 19 August when I was going on holiday so emailed a first time. No response. Emailed again 1 September, no response. Emailed a final time on 12 September writing in Spanish advising if no product received or reply to my email within 7 days I would be advising my credit card to decline the payment. You guessed it, no response, therefore I have indeed contacted my credit card company to advise them of this and they have now declined payment with the details I have provided to dispute this charge. If you are reading these reviews before ordering do not place your order, look elsewhere!
Absolute con. Paid nearly £40 for a blusher and charge was made to my credit card immediately. 3 weeks later I have not received my order nor any confirmation that it has been dispatched. No response to my email. Do not use this company.
Ordered something, credicard charged, nothing received and no answers to my emails.
Ordered 2 bottles of perfume. Received the confirmation after payment of €76. And I am still waiting for the perfume.
Reported them to Visa.
I ordered men's cologne from them ($74.75). They charged my VISA, but after 9 days after the purchase they never confirmed shipping and would not respond to my messages asking for the shipping date. These people are a FRAUD. DO NOT BUY FROM THEM.
February 2024 I placed my orderat VELVET46 in Spain. Costs incl. delivery € 75,68. Order was confirmed, receipted invoice sent. It looked trustworthy, but it was not. No delivery, no response to x e-mails, no response from their mobile numbe
DO NOT purchase anything from this site .. the products I ordered never arrived and I did not receive a response when I tried yo contact them ..
Took the money but no products ever sent or response to any emails or calls. DO NOT USE -
Product never delivered
The contact form online doesn't work
Nobody's answering either on phone or on the contact mail.
Don't try it, it's a robbery cause i've been debited
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.