Velthentic Reviews 453

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 363 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product quality, finding items like socks and sunglasses to be comfortable, well-made, and effective as advertised. The website is often described as user-friendly, and some people are satisfied with the prompt delivery and helpful tracking information. Several consumers also highlight positive interactions with customer service, noting their responsiveness and willingness to resolve issues. However, a significant number of people express dissatisfaction with product sizing, often finding items to be much smaller than expected or inconsistent with standard measurements. There are also concerns regarding the quality of some products, with customers reporting items that do not match advertised descriptions or appear to be cheaply made. Delivery times can be lengthy, and some reviewers report receiving incorrect or missing items, leading to frustrating experiences with customer support.

What people talk about most

Product

Clients share ambiguous opinions on product quality and sizing, with many expressing satisfaction with items... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the quality of items like... See more

Order

Users describe ambiguous interactions with order, with some customers expressing satisfaction and planning to... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers reporting quick and easy delivery, often... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the exceptional service, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the website and the product but when I received an XL top it was way too small. I am based in Australia so maybe there is a difference in sizing which I can understand. Despite this Velthentic... See more

Rated 4 out of 5 stars

I was apprehensive ordering through a FB Post. However was pleasantly surprised with the quality of these socks. They are invisible. Comfortable and dont slip, so exactly aa advertised. I'm about to o... See more

Rated 4 out of 5 stars

The items came as ordered. I haven't been able to wear them yet, so cannot attest to their durability or structure. The company was okay to work with, however, it did take a while to get the order... See more

Rated 4 out of 5 stars

They appear to be very good quality but of course, time will tell? Very disappointed there was no lens cleaning cloth included.


Company details

Written by the company

High-quality products, swift shipping, user-friendly website, and dedicated customer service. Discover the best fashion & household items delivered right to your door!


Contact info

3.4

Average

TrustScore 3.5 out of 5

453 reviews

5-star
4-star
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1-star

Replied to 86% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Invisible socks - highly recommended

Invisible socks - I have bought these in all colours and recommend them to everyone. They are comfortable inside trainers / shoes with no hard seams. I wash in a bag as they are so small I worry they could get stuck in washing machine pipes. Also had to contact customer service recently and they were extremely helpful and responded quickly to resolve my query.

23 April 2026
Unprompted review
Rated 1 out of 5 stars

Unethical Business Practice

I bought a few wardrobes from velthentic.com. The wardrobes arrived in a timely manner, but the actual quality of the clothes is much lower than the portraits(images) on their website. The shipping cost me less than $10. When I decided to return some of the items I purchased, they required me to return the package to an address in China. On top of that, they required a return with a tracking number. I went to USPS to ship the package with a tracking number with the cheapest cost, it was $133.00.
This website is not doing business with ethics and morale.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a few items at once

Ordered a few items at once because I liked the designs, but I was a bit unsure about sizing. I followed the size guide and also went one size up just to be safe which worked out well. Everything fit comfortably and didn’t feel tight or weird. Delivery took about a week for me and I liked that they kept sending updates so I always knew where the packe is and when i can expect my delivery.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Damaged Glasses

My beautiful glasses arrived broken … I informed Velthentic straight away … they asked me to send photo…. And once they received it … sent me a lovely email … stating to dispose of broken glasses and they would send a replacement…. I received them within
a week …. The customer care was 100%.. I would definitely recommend this company to any potential customers.

3 April 2026
Unprompted review
Rated 2 out of 5 stars

Parcel ( shoes) arrived promptly but sizing wrong.

Parcel ( shoes) arrived promptly. I ordered size 46 which is a Europen sizing. The shoes that arrived were labelled size 46 but it turned out this was a China 46 sizing which inside the shoe was then described as size 10. Shoes of no use to someone with size 13-14 feet. Material very stiff and not at all like advertisement which showed fabric soft and flexible.

14 April 2026
Unprompted review
Velthentic logo

Reply from Velthentic

Dear Mrs Rippon,
Thank you for bringing this to our attention.
I have sent you an email for a replacement of shoes in the right size. Mistakes can happen but we learn from it and right now this specific mistake for these shoes doesn´t happen anymore.

If you are fine with the replacement it would be good that the stars in the review reflect that.

Kind Regards Martin from Velthentic

Rated 5 out of 5 stars

Was surprised tbh

Was surprised tbh, when i ordered from similar stores off facebook the quality was often bad but here i was positively surprises. Got some undies and Socks and they are all good, will be ordering more even. Only thing that could be better is packaging, was a little cheap tbh so if they want to improve their service they should definetly work on that. But as i dont wear the packaging but the clothing itself im still very satisfied

1 April 2026
Unprompted review
Rated 5 out of 5 stars

The best non slip socks!!

Fantastic service and honestly the best non slip socks I have ever had! Thin, comfortable and they stay put!! No more rolling issues. I asked about where they were located and they were prompt to reply where their business was located (UK) which is important to me.

11 April 2026
Unprompted review
Rated 1 out of 5 stars

Sizes are WAY off!

The sizes are ridiculously off. I ordered the largest size of 3 jackets -- WOMEN'S 3X and it's seriously (no exaggerating) like a KIDS Size. Can't even get my arms in the sleeves. They were rather pricey, but the photos looked good. Pretty sad that we now have to search reviews before buying anything online.

Other than losing part of my life with customer service to attempt a return, my only option is to donate to Goodwill. Honestly, I've found better jackets at Goodwill.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

I was kept upto date with my order…

I was kept upto date with my order right up until delivery. My purchase was well parcelled with a lovely touch of a small thank you for purchasing. 💖 I would not hesitate to purchase again from this company. I can highly help yhe invisible socks they are so comfortable. Thank you 😊

2 April 2026
Unprompted review

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