Please do NOT spend your money here. The quality looks like something I could attempt to do myself having never touched a sewing machine before in my life. It’s honestly disgraceful, took well over... See more
Velouralondon
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See what reviewers are saying
Just purchased two dresses for my daughter to cover both sizes, dresses arrived and poor quality and never fitted. On instigating refund option one 15% now (on 80 pounds) to settle or return to china... See more
Absolutely rubbish company! Bought a dress that came damaged, I provided evidence of the damage and they refuse to refund me! There refund policy on the website is a cop out and do not supply a full r... See more
This company is misleading. It is based in Hong Kong and items are shipped from China. I ordered lights from them and they look really different from the original images. Now the links are no longer a... See more
People also looked at
DO NOT BUY FROM THIS COMPANY THEY ARE…
DO NOT BUY FROM THIS COMPANY THEY ARE FAKE and not based in the UK, they show a map link to Covent Garden London, they're based abroad. The label of the cardigan I ordered was cut off! It's also NOT 100% cashmere. I feel robbed!
15 November 2024
Unprompted review
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY! They are 100% fraud and steal your money. BEWARE!
5 June 2024
Unprompted review
Scam
Total scam of a company who also put a fake trustpilot score on their site which isn't actually a link and they also have a sob story saying they had to close their store due to unforeseen circumstances an now they have to sell off their remaining stock. Another cheap Chinese store front.
4 November 2024
Unprompted review
I would give -10 if I can.
I would give -10 if I can.
Veloura London is a complete scam. I tried to cancel my order immediately after seeing terrible reviews on Trustpilot, but they responded quickly to say it had already been sent. They assured me that returns would be 'easy.' After waiting three weeks with no tracking info, they ignored my follow-up emails—only responding quickly when I first tried to cancel. I called the number on my transaction and got no answer. Eventually, I had to dispute the charges with my bank, and magically, my package arrived the next day. The so-called customer service then told me I’d only get a full refund if I shipped it to China (despite being 'Veloura London') or a partial refund if returned within the UK. The dresses look nothing like the website pictures—cheap quality. Sending this back on my next trip to China. Save your money and avoid this company!
19 October 2024
Unprompted review
Avoid
Do not buy from this company. Dresses are of poor quality so save your money.
I returned two dresses nearly 3 months ago to China as I was advised they need to be returned to the warehouse. I am still waiting for my refund.
I have sent countless emails and tracking info to them.
This is probably an easy way for them to keep your money as people probably give up trying to get a refund.
28 June 2024
Unprompted review
Avoid at all costs!
Terrible! Ordered a dress I saw on instagram which looks nothing like the website, cheap material, it’s literally that bad I’ll be cutting it up for cleaning cloths! Don’t waste your money
20 July 2024
Unprompted review
Do not buy from this company
Do not buy from this company
Items took around 4 weeks to arrive and very very poor quality. They do not match what is on the site.
Customers have to pay for returns which is to China, which doesnt state this on the website. I've been trying to get the returns policy off them for 1 week and they seem to reply to email but not actually state how I return items. It really isnt worth buying off them
8 July 2024
Unprompted review
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