Switched providers at the end of 2025, and it took almost 5 months and a threat of legal action to get my money back. Unreal. The only reason it's two stars and not one is because of the help... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Stay far away from Velkommen... Just recieved this from Velkommen...and I have already switched companies... Log på selvbetjeningen Tryk på "Mine betalinger" i menuen til venstre Nederst på... See more
Company replied
*Edit:* I didn't get the "final settlement/slutafregning" email, or any communication from you. seems like a broken automation somewhere. I did get the money next day, so pumping up my score... See more
Company replied
Finally got money paid back after quite a bit of delay. Consultant was kind to explain some questions I had regarding solar production plant. 5* to consultant 3* For the system/process handling... See more
Company replied
Company details
About Velkommen
Written by the company
Vil du blive en del af Velkommen-familien?
Vi gør det nemt og overskueligt at vælge grøn energi til din hverdag. Hos Velkommen kan du samle dine el-, bredbånds-, og mobilabonnementer – og få en enkel løsning til dig og din familie 👨👩👧
Få en af Danmarks måske billigste elaftaler
Med Velkommen kunne du have sparet op til 14% på din elregning i 2023! Vi holder vores priser lave, så du får mest muligt for dine penge 💰
- ✅ 1 kr. i abonnement
- ✅ 0 kr. i oprettelse
- ✅ 100 % certificeret grøn el
- ✅ Fri adgang til KlubVelkommen
- ✅ Billigere end gennemsnittet i 2023
Skift på kun 2 minutter!
Energiselskab med et bredt vingefang
Hos Velkommen kan du samle el, bredbånd, mobilabonnement, forsikring, ladeboks og meget mere – alt samlet ét sted, tilpasset din families behov.
Kom med i fællesskabet
Velkommen er et fællesskab, der arbejder for både klimaet og dig. Vi leverer grøn energi – nemt, overskueligt og med omtanke for miljøet ⚡🍃
Personlig rådgivning til dig
Vores kundeservice er her for dig alle hverdage. Uanset om det drejer sig om el, forsikring eller ladestandere, hjælper vi dig hurtigt og effektivt ☎️
Contact info
Jenagade 22, 3. sal, 2300, København S, Denmark
- 70807800
- velkommen.dk
2.7
Poor
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Velkommen
Hi Gabriel,
Thank you very much for your review.
I'm glad to hear that you had a great experience with our customer support, and that they could help you with your inquiry :-)
Poor service. VERY slow to refund pre-payment. AVOID!!
VERY poor service. More than 100 days after I ended my service, Velkommen still has my 18000 DKK aconto pre-payment and cannot tell me when it will be returned to me. I have emailed and called the 'udbetaling' department multiple times.
I suggest you look elsewhere for your electricity supply.
22 October 2025
Unprompted review
Reply from Velkommen
Hi Matthew,
Thank you for sharing your experience.
I'm very sorry to read, that you have not received a definitive reply form our customer support regaring your refund.
I have reached out to our bookkeeping on your behalf, so we can get your situation solved :-)
Kind regards,
Mia
Velkommen
Reply from Velkommen
Hi Ema,
Thank you very much for your review!
I'm happy to hear that you are satisfied with our prices and our app.
If you have any questions you can always give our amazing customer service a call on 70 80 78 00 :-)
Kind regards,
Mia
Velkommen
Overcharged and refund not given
I have terminated my contract on 11th August 2025. It's 19th October and the company has still not responded to my mails and not returned my aconto payment of 24000 dkk.
I have sent them several emails. Customer care is impossible to reach by phone.
19 October 2025
Unprompted review
Reply from Velkommen
Hello Arpit,
Thank you for sharing your experience.
I'm sorry to hear that you haven't received your balance payout.
I have reached out to our bookkeeping department, so we can get your situation resolved.
Kind regards,
Mia
SoMe Velkommen
Stay away from this
Stay away from this. They called me pretending to be a finantial service and asked me all the bank details to make an unauthorized suscription to an energy provider. Luckily I read the small letters of the email he sent with the agreement that was supposed to be an application for a loan and was a monthly suscription of something totally different. He made 2 calls because "he forgot to record the first one". In the first one he asked me all regarding the loan plus my personal information, and in the second one just my information again. BIG TIME FRAUD
10 October 2025
Reply from Velkommen
Hi Agostina,
Thank you for sharing this experience.
We’re very sorry to hear about your experience — what you describe is not acceptable and does not reflect how we operate at Velkommen.
I have taken your case with me to the correct department, so we can make sure this will be handled correctly.
Kind regards,
Mia
SoMe Velkommen
Reply from Velkommen
Hi Simona,
Thank you very much for your review!
I'm very happy to hear that our employee was amazing and able to help you a lot with your questions:-)
Venlig hilsen,
Mia
SoMe Velkommen
Very helpful person
7 October 2025
Reply from Velkommen
Hi Daniel,
Thank you very much for you review.
I'm glad for hear that our employee was able to help you:-)
Venlig hilsen,
Mia
SoMe Velkommen
lack of transparency
Impossible to contact customer service, 3h estimated waiting time. They do not send money you paied aconto automatically and there is a lot of admin fees. Bad experience, lack of transparency.
6 October 2025
Unprompted review
Reply from Velkommen
Hi Natalia,
Thank you for your feedback.
I know that our customer service is extra ordinarily busy today, but they are doing their best to help you fast.
I have sent you a request thorugh Trustpilot where I'm asking for more information, so that I can look into your payout.
I'm looking forward to hearing back from you.
Venlig hilsen,
Mia
SoMe Velkommen
Everything good
3 October 2025
Reply from Velkommen
Hi Gvidas,
Thank you very much for your review.
Im glad to hear that everything was good with your experience.
Venlig hilsen,
Mia
SoMe Velkommen
Very terrible telephone connection
Very terrible telephone connection, the employee didn’t make an effort to call again ( Philip). I had a couple of questions to ask.Please call me
2 October 2025
Unprompted review
Reply from Velkommen
Hi Polina,
Thank you for your feedback.
I'm sorry about the issues with connection during the call, I will take this feedback with me.
I can understand that you have been in contact with our customer service and that the situation should be resolved now :-)
Venlig hilsen,
Mia
SoMe Velkommen
Reply from Velkommen
Hi Stefana,
Thank you very much for your review.
I'm glad to hear that you and our employee had a nice conversation and a good experience :-)
Venlig hilsen,
Mia
SoMe Velkommen
Reply from Velkommen
Hej Alejandro,
mange tak for din anmeldelse.
Godt at høre du havde en god oplevelse med os! :-)
Venlig hilsen,
Mia
SoMe Velkommen
Reply from Velkommen
Hi Ionut-Codrut,
Thank you so much for your review.
Im glad to hear that you had a good experince and conversation with our employee :-)
Venlig hilsen
Mia
SoMe Velkommen
Personalet jeg talte med i telefonen…
Personalet jeg talte med i telefonen var fantastisk.kasper
23 September 2025
Reply from Velkommen
Hej Bilal,
Mange tak for din anmeldelse.
Dejligt at vores medarbejder var fantastisk at tale med!
Venlig hilsen,
Mia
SoMe Velkommen
i never agreed with them on being a…
i never agreed with them on being a client to this company, now i found out im theirs client!
17 September 2025
Unprompted review
Reply from Velkommen
Hi,
Thank you for your feedback.
We dont make anyone a client who does not wish to have a subscription with us:-)
I have sent you a request thorugh trustpilot on mail, so I can look more into your case.
Im looking forward to hearing back from you.
Kind regards,
Mia
SoMe Velkommen
Very very bad and it was a mistake I was at asleep wen I pick ur call I am not interested
I am not interested
6 September 2025
Reply from Velkommen
Hi Chibuike,
Thank you for the review.
I will recommend you to contact our customer service at 70807800, so they can help you :-)
Kind regards
Maria
Velkommen
Finally got money paid back after quite…
Finally got money paid back after quite a bit of delay.
Consultant was kind to explain some questions I had regarding solar production plant.
5* to consultant
3* For the system/process handling tilbage betaling
8 September 2025
Unprompted review
Reply from Velkommen
Hi Gintaras,
Im sorry about the delay, but happy to know that the money got paid back now! :-)
Kind regards
Maria
Velkommen
Best company
2 September 2025
Reply from Velkommen
Hi Marius,
Thank you so much :-) !
Kind regards
Maria
Velkommen
They registered two addresses under my…
They registered two addresses under my name by mistake and are now sending me bills for both. I tried to contact them several times by email and phone, but received no response. It is also not possible to remove the wrong addresses myself through my account.
On top of that, their representative promised me a 2,000 kr discount for moving to Velkommen, but I still haven’t received it.
So far, this has been a very frustrating experience. I just want the incorrect addresses removed, the wrong bills cancelled, and the promised discount applied.
31 August 2025
Unprompted review
Reply from Velkommen
Hi Vahid,
Thank you for the review.
I must honestly admit that I cannot recognize the scenario you describe. I know we have never promised such a high amount to switch over here and you can get in touch with us. I would recommend that you contact my nice colleagues at 70807800, and they will probably get everything sorted out with you.
Kind regards
Maria
Velkommen
Great service
31 August 2025
Reply from Velkommen
Hi Denis,
Thank you very much for the review :-) So glad to hear that you experienced great service from my colleague. :-)
Kind regards
Maria
Velkommen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.