Bought a portable juicer - product leaked and power button didn’t work - the worst product I’ve bought on the internet - ever. Waiting to see what customer services looks like - not holding my breat... See more
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Review summary
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terrible quality. I ordered the bicycle set for for son and it was absolutely crap. I would say similar to ones in pound shop. Parts dint fit and i came with no instruction manual. There was no guidan... See more
Company replied
It looked the same as in the pictures, but it was awful. Not only did it not work as expected, but it also had a terrible smell. Honestly, it’s embarrassing to sell something like this.
Company replied
I have not noticed any difference i have not seen any gunk coming out of the exhaust. I have not noticed any difference in the engine. Thank you.
Company replied
3.0
Average
49 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Was not delivered to my address,very…
Was not delivered to my address,very disappointed
14 December 2025
Unprompted review
Reply from Velaukgoods
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@velaukgoods.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Fast delivery and great product its the…
Fast delivery and great product its the first one thats actually worked in my car so I would recommend it to anyone I have a strange material dash and strange shape and also have a large phone and it fits fine well impressed thanks
13 November 2025
Unprompted review
Terrible service
Terrible service. Ordered 11.11.2025 & still not recieved 12.12.2025, customer service is non existant & they dont answer emails.
Dont buy from this company
11 November 2025
Unprompted review
Reply from Velaukgoods
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@velaukgoods.com. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
The level of customer satisfaction I've…
The level of customer satisfaction I've experienced with this company is unmatched. They truly understand what customers need and deliver beyond expectations.
11 November 2025
Unprompted review
Useless company
Please please do not use this company you do not receive your goods. It is a waste of time getting in touch with customer service as they as about as helpful as a chocolate fire guard yes they give you a tracking number which you can follow which all looks good until you get the final message which say can’t deliver parcel can’t find address which I find very suspicious as I have loads of parcels delivered from different companies and believe me you would have more chance of climbing Mount Everest than finding out where your parcel is of course you can get cheap deal but if you don’t receive it it’s not that cheap
3 December 2025
Unprompted review
Reply from Velaukgoods
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@velaukgoods.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Easy install, ease of use.
This shower head was very easy to install and works as advertised. It is great and when i move i shall take it with me. I have always felt uncomfortable with a water spray hitting my face, but not so with this device. Caution is required when changing modes as the direction of the water can suddenly change, as my jeans discovered 😁
24 October 2025
Unprompted review
Would give mo stars as it never
Would give mo stars as it never arrived. I would recommend not ordering from this company
18 September 2025
Unprompted review
Reply from Velaukgoods
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@velaukgoods.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
i bought the pan and unfortunately it…
i bought the pan and unfortunately it rusted on the first use i did get refund of 17.99 however i paid 31.99 for the whole set
15 September 2025
Unprompted review
Reply from Velaukgoods
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@velaukgoods.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Refund…
Fi purchased an item which was faulty and received a full refund with apologies
27 October 2025
Unprompted review
Ordered on line and these products…
Ordered on line and these products turned up really quickly so would definitely order more when I’ve run out
20 October 2025
Unprompted review
I ordered the item just for fun…
I ordered the item just for fun thinking it won't work,but I was dead wrong it does just like it says on the can 10 out of 10.
14 October 2025
Unprompted review
purchased 3 torches all three are out…
purchased 3 torches all three are out of power after about 20-30 minutes use (not constant use either).
Purchased car air diffuser even after a full charge it does not work appears to be cheap nasty goods and would probably not purchase again
20 October 2025
Unprompted review
Reply from Velaukgoods
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@velaukgoods.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
great stuff
great stuff relax and massage your self and someone else 👍happy with this purchase
16 September 2025
Unprompted review
Not good
The writing in the item is so very small it's impossible to read.
18 August 2025
Unprompted review
Reply from Velaukgoods
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. We stand behind every product. Please send your details to our customer service email at service@velaukgoods.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Awful
It looked the same as in the pictures, but it was awful. Not only did it not work as expected, but it also had a terrible smell. Honestly, it’s embarrassing to sell something like this.
14 August 2025
Unprompted review
Reply from Velaukgoods
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. We stand behind every product. Please send your details to our customer service email at service@velaukgoods.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
They were rubbish
They were rubbish. Pins bent and I couldn’t use either. ( I ordered2)
11 September 2025
Unprompted review
Reply from Velaukgoods
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. We stand behind every product. Please send your details to our customer service email at service@velaukgoods.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Surprised at speed of delivery and…
Surprised at speed of delivery and quality of toy. Grandson loves it.
17 October 2025
Unprompted review
On the ball!
16 October 2025
Unprompted review
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