Ciao Velasca, High quality shoes! Scarpe di alta qualita. The materials,quality, construction, fit and comfort. Excellent craftsmanship. The unboxing is rustic and elegant with shoe pouches for tra... See more
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Having track this order request was very satisfied with it's timely delivery. Regardles of it's international route. Jacket received was Jacket shown with quality and fit as stated per size chart. I... See more
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Very timely delivery Always great when shipments arrive on time and better still when early. These shoes were really bought for fall/winter with strong vibram sole, but they are both comfortable and... See more
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I bought my first pair of velasca driver shoes 5 years ago. I love the quality, reminding me of my Prada driver shoes from 15 years ago when I lived in Switzerland. The quality of leather, the workm... See more
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Company details
- Shoe Store
- also in
- Clothing Store
Written by the company
We create refined footwear and clothing that represents the expression of finest Italian craftsmanship. Every detail tells the story of our love for timeless style, through which you can see and sense authentic Italian feeling. Our first love was shoes. We started off looking for shoes for ourselves - in search of both beauty and quality - so we headed straight to the artisans in Montegranaro, Le Marche, Italy’s oldest shoemaking district. Enamored by Italian craftsmanship, we expanded our collection. We went deep into researching the origins behind every new piece: where the tradition began, where to find the relevant expert craftspeople. And we found them - all over Italy. That’s where our clothing collection began.
Contact info
Via San Martino 14, 20122, Milano, Italy
- +390230457307
- ciao@velasca.com
- velasca.com
4.5
Excellent
7K reviews
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Reply from Velasca
Hello,
thank you so much for your kind words! We’re delighted to hear that you’re happy with both the product and the service. Feedback like yours truly motivates us to keep delivering the best experience possible.
All the best,
the Velasca Team
Amazing customer service
Amazing customer service. Personal attention to questions with excellent response times. I am quite impressed with this company and the product I purchased. Highly recommend.
25 March 2026
Reply from Velasca
Hello,
thank you so much for your wonderful feedback! We’re thrilled to hear that you were impressed by both our customer service and the product you purchased. Providing personal attention and timely responses is something we take great pride in, so it’s fantastic to know it made a difference for you.
We truly appreciate your recommendation and look forward to serving you again in the future!
All the best,
the Velasca Team
As a lover of Italian shoes I was…
As a lover of Italian shoes I was thrilled to discover Velasca on one of our annual trips to Italy and even more thrilled to see that I can order them from the US.
Their shipping and customer service are as good as it gets with Items arriving beautifully packaged and with return labels in the box so when I wanted to trade a pair for another size the process was seemless.
I've also communicated with the team at Velasca customer service and the experience was the same- care and concern for my experience was perfect and I love this company even more for being so great whether in store in Milan or Roma or in the US and ordering online.
20 March 2026
Reply from Velasca
Hello,
thank you so much for your wonderful and thoughtful feedback! We’re truly delighted to hear that you discovered Velasca during your trips to Italy and that your experience has been just as positive when ordering from the US.
It’s especially rewarding to know that you appreciated not only the quality and packaging of our products, but also the ease of the exchange process and the support from our customer care team. We put a lot of care into every step of the experience, so hearing this means a lot to us.
We’re also very happy that you’ve enjoyed visiting us in store in Milan and Rome—being able to offer the same level of service both in person and online is something we truly strive for. Thank you again for your trust and for your kind words, they genuinely motivate us to keep improving every day.
All the best,
the Velasca Team
Every thing I expected I received
Every thing I expected I received. Good quality merchandise, timely delivery.Cho.
20 March 2026
Reply from Velasca
Hello,
thank you so much for your feedback! We’re delighted to hear that everything met your expectations, from the quality of our products to the timeliness of the delivery.
Providing a reliable and satisfying experience is exactly what we aim for, so your words truly mean a lot to us.
All the best,
the Velasca Team
Delivery Service
Delivery Service, Don't ask me about my last two purchases. I still haven't received them, almost two weeks later. And I had to write to ask about the delay myself, since Velasca hadn't informed me of anything.
17 March 2026
Reply from Velasca
Hello,
we’re very sorry for the delays you’ve experienced with your recent orders. We completely understand how frustrating it must be not to receive your items on time and to feel uninformed. Please know that our team is actively coordinating with both customs and FedEx to ensure your orders are processed and delivered as quickly as possible.
We’ve also reached out via email to provide updates on the status of your shipments, so you should have all the latest information there. Your patience and understanding mean a lot to us, and we’re doing everything we can to make sure your experience with Velasca improves from here.
Thank you again for bringing this to our attention, and we truly appreciate your trust as we work to resolve the situation.
All the best,
the Velasca Team
I was excited to receive my first…
I was excited to receive my first shipment of product! The un-boxing, quality of the product and style is amazing!
17 March 2026
Reply from Velasca
Hello,
thank you so much for your wonderful feedback! We’re thrilled to hear that your first unboxing experience and the quality and style of our products exceeded your expectations. Moments like these are exactly what we aim to deliver with every order.
We look forward to surprising you again with your next purchase!
All the best,
the Velasca Team
Never received order.
17 March 2026
Reply from Velasca
Hello,
we’re very sorry to hear that you haven’t received your order yet. We completely understand how frustrating this must be, especially when you’ve been looking forward to your items. We’ve checked the status, and your package is currently in transit and has arrived in Memphis. Our team is actively monitoring the shipment and coordinating with the courier to ensure it reaches you as soon as possible.
Please rest assured that we are doing everything we can on our side to speed up the process and keep you informed along the way. We truly appreciate your patience and understanding, and we’re committed to making sure your experience with Velasca ends positively.
Thank you again for bringing this to our attention, and we look forward to resolving it for you promptly.
All the best,
the Velasca Team
Reply from Velasca
Hi Guido,
We’re really sorry to hear about the delay with your shipment. We completely understand how frustrating it can be to see your package still in transit after more than a week.
This is certainly not the experience we want for our customers. Your feedback is very important to us and helps us keep a close eye on our logistics partners and improve the overall delivery experience.
One of our Customer assistance will reach to you and assure the issue to be closed and the parcel delivered as fast as possible.
A warm greeting from the whole Velasca team.
Love the quality
22 April 2025
Reply from Velasca
Ciao!
Thank you so much for your positive review! We're thrilled that you enjoyed our service and products.
Best regards, Team Velasca.
Great quality shoes
Great quality shoes. Very comfortable and light despite they are winter boots. Perfect in the city and in the snow with their elegant vintage touch.
26 November 2025
Reply from Velasca
Ciao,
Thank you so much for your positive review! We're thrilled that you enjoyed our service and products.
Best regards, Team Velasca.
Now I did it on-line
Now I did it on-line. Usually, I like going to the physical shop because I like the human touch. But I'm travelling and I could to fit it in. So, I clicked and I found the shoe box when I returned home.
All perfect and very comfortable an hand crafted as expected.
Congratulations, keep going!
9 March 2026
Reply from Velasca
Hello,
We're happy to hear you were satisfied with our service. Thank you for your review!
Best regards,
Team Velasca.
A bit of a delay
13 March 2026
Reply from Velasca
Ciao Larry,
Thank you so much for your positive review even if there was a bit of delay on the delivery!
We're thrilled that you enjoyed our service and products.
Best regards, Team Velasca.
Completely incompetent shipping…Velasca…
Completely incompetent shipping…Velasca repeatedly fails to provide necessary documentation to US customs resulting in excessive delays even if you pay for expedited shipping. This has now happened to me 3 times. Other Italian outlets are able to do it without difficulty. Velasca can’t seem to get it right.
11 March 2026
Reply from Velasca
Hello,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your frustration with the delivery process. As a frequent and valued customer who knows the passion we put into our work, your experience means the world to us. Reading your review genuinely saddened our team, as we always want your Velasca experience to be nothing short of perfect.
We wanted to look into this for you immediately. Upon carefully checking our records, we noticed that only one of your shipments experienced a delay due to US customs, while the other two were successfully delivered within the timeframes promised on our website.
Please rest assured that our team meticulously provides all the necessary paperwork and documentation for every single order. However, once a package enters the US, customs inspections and clearance times are strictly regulated by local authorities. These timeframes are, unfortunately, entirely out of our direct control, as well as FedEx's.
We completely understand how annoying it is to wait for a package, especially when you have opted for expedited shipping and are looking forward to your new items. We deeply appreciate your ongoing loyalty to our brand, and we would love to assist you further. For any additional details or to look into your specific orders together, please feel free to reach out to us directly at hello@velasca.com.
All the best, the Velasca team
Nope
Well, where do we start with Velasca?
I could honestly write a novel, but I’m not! The only reason I’m giving 2 stars is because, once you actually get a pair of loafers that wasn’t just pushed through! You actually get a nice, quality loafer…
Let this sink in. 5 pairs of loafers, 5!
With that said, let’s rush this along (like Velasca does with quality control)
Pair 1. To big, my fault.
Pair 2. Marks, and so on.
Pair 3. Marks that were covered over.
Pair 4. Indentations in the leather, and sole.
Pair 5. Bingo! Great looking loafer.
Haven’t even went on about how my first pair sent back, was sat on for almost 2weeks with zero response (good thing I checked). Or that I had to ask them to send someone to actually open the box, and inspect the loafers before being sent. Or that customer service can be absent for a week, so you have to make a call. But, that did pick up after several vocal emails….
So do I recommend? Nope, never would. Do they have nice loafers once they pull their head out of their 🫏? Absolutely! If things didn’t go the way it did, there would have been several other pairs I would have ordered…
1 March 2026
Reply from Velasca
Hello,
Thank you for taking the time to share your detailed feedback. We truly appreciate your honesty and are very sorry to hear about the frustration you experienced during this process.
We are thrilled that you eventually received the perfect pair of loafers and that you recognize the high quality of our footwear! Regarding the variations you noticed in the earlier pairs, we would like to highlight that our shoes are entirely handcrafted by skilled artisans. Because they are not mass-produced, slight natural marks, nuances in the leather, or minor irregularities are often inherent characteristics of the raw materials and the authentic artisanal process, rather than true defects. However, we completely understand your perspective, and we will certainly share your feedback with our Quality Control team to ensure our standards remain as high as possible.
We also sincerely apologize for the delays in communication and the time it took to process your return. Your request unfortunately coincided with an unexpected peak in customer inquiries, which temporarily impacted our usual response times. Please rest assured that we are already reviewing our internal processes to ensure this does not happen again. Furthermore, we are aware that your specific situation is still being resolved as of today, and we are actively working on it with the hope of bringing everything to a definitive and satisfactory conclusion very soon.
We are genuinely sorry that your overall experience left a sour taste, but we hope the beautiful loafers you are wearing now will bring you joy and help you change your mind about our brand in the future.
All the best, the Velasca team
I ordered a week and a half ago and the…
I ordered a week and a half ago and the package is still in France?! Why did I pay for shipping if it’s this slow?
4 March 2026
Reply from Velasca
Ciao Tim,
We’re really sorry to hear about the delay with your shipment. We completely understand how unpleasant it can be to see your package still in transit after more than a week, and without a clue of the cause.
This is certainly not the experience we want for our customers. Your feedback is very important to us and helps us keep a close eye on our logistics partners and improve the overall delivery experience.
One of our Customer Assistant will reach to Fedex to know more and ensure you receive the delivery as fast as possible.
A warm greeting from the whole Velasca team.
The buttons on the beautiful wool…
The buttons on the beautiful wool blazer look like cheap plastic. I don’t think the Velasca name on each button is appropriate on a wool sport coat.
3 March 2026
Reply from Velasca
Ciao Anthony,
Thank you for taking the time to share your feedback.
We’re really glad to hear that you appreciated the wool blazer itself, but we’re sorry that the buttons didn’t meet your expectations. Details like these matter a lot, and your comment about both the material and the branding on the buttons is something we take seriously.
Your feedback is extremely valuable to us and helps us improve our products day after day, including the small design choices that contribute to the overall perception of quality and style.
Thank you for giving us the opportunity to listen. We hope to surprise you positively next time.
A warm greeting from the whole Velasca team.
Communication was great
Communication was great, in regard to the process of ordering and until arrival. Thank.
3 March 2026
Reply from Velasca
Hello,
thank you for your feedback! We’re glad to hear that you appreciated the communication throughout the entire ordering process, from placing your order to its arrival.
Providing a smooth and clear experience is very important to us, and it’s wonderful to know that it made a difference for you.
All the best,
the Velasca team
I am in love with my shoes
I am in love with my shoes. The quality is seen and felt the moment you take them from the box. These are shoes that inspire confidence and make me feel great. They are sexy, comfortable, rugged, and classy all at once. Velasca is a pleasure to deal with and their shoes fill me with pride.
2 March 2026
Reply from Velasca
Hello,
thank you so much for such a wonderful review! We’re truly delighted to hear how much you love your shoes and that the quality was clear from the very moment you opened the box.
Reading that they make you feel confident and proud to wear them means a lot to us. We work hard to create shoes that combine comfort, character, and timeless style, so it’s incredibly rewarding to see that come through in your experience.
We’re also very glad that dealing with Velasca has been a pleasure for you. Feedback like yours is what motivates us every day.
All the best,
the Velasca team
I Love My Triton Boots
As always, great service and product quality from Velasca. I absolutely love these Triton boots.
2 March 2026
Reply from Velasca
Hello,
thank you so much for your kind words! We’re thrilled to hear that, as always, you’re satisfied with both our service and product quality.
It’s wonderful to know that you absolutely love your Triton boots — we put a lot of care into every detail to ensure they combine style, comfort, and durability. Feedback like yours makes all our efforts worthwhile.
All the best,
the Velasca team
Good quality, good service
Good quality, good service. I had a pleasant shopping experience at Velasca, with a patient and helpful salesperson who suggested style and size options. I ended up buying a pair of short boots that was not available in store in my size, but had to be ordered. Everything arrived as expected, and I am enjoying wearing them. I will probably go back for a pair of penny loafers later this spring!
28 February 2026
Reply from Velasca
Hello,
thank you so much for your detailed feedback! We’re delighted to hear that your shopping experience was pleasant and that our salesperson could assist you with style and size options.
It’s great to know that your short boots arrived as expected and that you’re enjoying wearing them. We’re looking forward to welcoming you back for a pair of penny loafers this spring — we’ll be happy to help you find the perfect fit again.
All the best,
the Velasca team
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