Everything was super easy! I found this jacket after seeing it on another website on sale and it was significantly less on Velaro. Ordering was really easy with multiple ways to pay. I used Shop since... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quick checkout, easy to navigate website. Very clear on pricing, shipping timeline, and customs expectations. I love when a company clearly states the expectations surrounding customs and duties (whet... See more
Company replied
As I was looking for new technology for my home office and ran into your ad for large capacity external HDD at a very affordable price and grabbed one immediatly. With free shipping AND a tip jar comp... See more
Company replied
I recently purchased the All-in-One Health Monitor from Velaro Travel. The ordering process was straightforward, and I’m looking forward to using the device and exploring its features. It’s a convenie... See more
Company replied
4.2
Great
205 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
They sent the wrong item and refuse to…
They sent the wrong item and refuse to send the correct one. They did offer a refund if I paid shipping back which is more than the value of the product they sent me. When I stated was not satisfied with that. They offered me back $12 on my $44 purchase. This company is a scam. Buy a beware.
6 October 2026
Unprompted review
Reply from Velaro Travel
Hello Laura
We're truly sorry to hear about your disappointing experience. Receiving the wrong item and not finding a satisfactory solution is certainly frustrating. This is not the experience we want our customers to have. We take your concerns seriously and would appreciate the opportunity to review your case. Please contact our customer service team so we can look into this further.
Fast and great response times
Fast and great response times
Recommend this company
6 November 2026
Unprompted review
Reply from Velaro Travel
Hello Jonathan
Thank you for your recommendation! We're delighted that you appreciated our quick responses and efficient service. Your support means a great deal to our team, and we look forward to assisting you again!
Ordered and paid for blood…
Ordered and paid for blood pressure/glucose monitor - not received yet (ordered on 25th October 2026). No confirmation received but money taken from my bank account- hence the 1 star.
25 October 2026
Unprompted review
Reply from Velaro Travel
Hello Sharon
We're sorry for the concern and inconvenience this has caused. We understand how frustrating it must be to have payment taken without receiving an order confirmation or your package. Please contact our customer service team with your order details so we can investigate the payment and delivery status as quickly as possible.
Easy to find the product and place the…
Easy to find the product and place the order.
Obviously, I can't yet comment on the reception of the product nor the quality.
5 November 2026
Unprompted review
Reply from Velaro Travel
Hello Rejean
Thank you for your feedback! We're glad you found the product easily and had a smooth ordering experience. We hope your delivery arrives promptly and that the product meets all your expectations. We look forward to hearing what you think!
And what I can tell this is very positive review
From what what I can tell this is an excellent quality product and it is highly recommended by me for the purpose that I need it for which is Mass storage. However, it is a little slow to ship and I'm not sure why that is but it took a little longer to get here when I ordered it and when I would have expected
4 November 2026
Unprompted review
Reply from Velaro Travel
Hello Greg
Thank you for sharing your experience! We're delighted that the product meets your expectations and serves your storage needs so well. We apologize for the longer delivery time and appreciate your patience. Your recommendation means a lot to us!
Ease of the use of the website
5 November 2026
Unprompted review
Reply from Velaro Travel
Hello
Thank you for sharing your experience! We're happy that navigating our website was straightforward and made your shopping experience more enjoyable. We appreciate your support!
Ordered a blood glucose monitor for…
Ordered a blood glucose monitor for £28+£4 secure packaging,received a pulse oximeter £2.50 on eBay 14 days later,ask for a refund but keep getting fobed of with discounts and keep the product which is no use to me will try and claim through credit card,going to contact tradeing standards about this company,don’t buy from this company
2 November 2026
Unprompted review
Reply from Velaro Travel
Hello David,
We're sorry to hear that you received a different product from the one you ordered. We understand your frustration and would like to investigate what happened. Please contact our customer service team with your order details so we can review the issue and work towards an appropriate resolution.
No item, no communication, scam
No communication after numerous emails to their so called customer service, my item hasn’t arrived and no explanation. Definitely a scam, avoid like the plague.
5 November 2026
Unprompted review
Reply from Velaro Travel
Hello Martin,
We're sorry to hear that your order hasn't arrived and that you haven't received a response to your previous emails. We understand how frustrating this must be. We would like to investigate the situation and provide you with an update. Please contact our customer service team so we can look into your order and assist you further.
I love the look of the product
I love the look of the product, what set your sight apart was attention to detail. I could find out the exact lumens and temperatures of the light.
2 November 2026
Unprompted review
Reply from Velaro Travel
Hello Beth,
Thank you for your lovely feedback! We're delighted that you appreciate the product design and the detailed information provided on our website. We believe clear product descriptions make choosing the right item easier, and we're glad this made a difference for you!
Really user friendly and cheap too!
4 November 2026
Unprompted review
Reply from Velaro Travel
Hello Kameryn,
Thank you for your great feedback! We're happy to hear that you find our website easy to use and our prices affordable. We appreciate your support and hope to see you again soon!
I went for an eye exam on Tuesday…
I went for an eye exam on Tuesday Nov.3rd. I have Glacoma drops in the
right eye twice a day. I have had Catoract
Surgery and I wanted ti make sure these reading glasses were okay for me?
Thanks!
Doug Whiting
4 November 2026
Unprompted review
Reply from Velaro Travel
Hello Doug,
Thank you for sharing your experience with us. We understand how important it is to ensure that your reading glasses are suitable for your needs. For the best guidance, we recommend consulting your eye care professional, who can confirm whether the glasses are appropriate for you. Please feel free to contact us if you have any questions about the product itself. We'd be happy to help!
Reply from Velaro Travel
Hello Dawn,
Thank you for your feedback! We're pleased to hear that you find it easy to browse our website and locate popular products. We appreciate you taking the time to share your experience!
Item not delivered
Item not delivered, and 3 emails so far, ignored, not replied to.
They advertise 4 to 6 days to the UK by Royal Mail or DPD, yet sent by Evri (Hermes UK).
When you ask about a delivery, just an automated email, saying to allow 12 days.
Evri show parcel too large, for what the Seller input, so not delivered, and to ask the Seller to resolve for a refund, over 12 days as well.
I assume I will have to contact my Credit Card to resolve, BUYER BEWARE.
They also email asking for G/reviews to get your item for free, but do that as soon as you ordered, so I would ignore most reviews!
4 November 2026
Unprompted review
Reply from Velaro Travel
Hello Andrew,
We're sorry to hear about the difficulties you've experienced with your delivery and the lack of response to your emails. We understand your frustration, especially with the conflicting tracking information. We would like to investigate this matter and help resolve it as quickly as possible. Please contact our customer service team with your order details so we can review the delivery issue and assist you further.
Easy to order and just what I was…
Easy to order and just what I was looking for.
4 November 2026
Unprompted review
Reply from Velaro Travel
Hello Jean,
Thank you for your lovely feedback! We're delighted that you found exactly what you were looking for and that the ordering process was straightforward. We hope you enjoy your purchase!
It was so easy to find what i wanted…
It was so easy to find what i wanted and an easy process to order.
4 November 2026
Unprompted review
Reply from Velaro Travel
Hello Suzanne,
Thank you for sharing your experience! We're pleased to hear that you found what you were looking for without any hassle and enjoyed a smooth ordering process. We truly appreciate your support!
The information was concise and…
The information was concise and informative. It was encouraging to keep my health in check!
3 November 2026
Unprompted review
Reply from Velaro Travel
Hello Derek,
Thank you for your thoughtful feedback! We're glad to hear that you found the information clear, helpful, and informative. It's wonderful to know it encouraged you to stay informed about your health. We appreciate you sharing your experience!
Currently in dispute with Velaro…
Currently in dispute with Velaro travel. Misleading images on website with measurements omitted mean that the toy dog I ordered is tiny. Parcel unopened as one does not need to open to see how tiny it is. Their customer services offered discounts and I have explained, the item is unwanted, unopened and dangerously small as a toy. The issue is they are saying they won't pay for postage or customs charges- it is international and is going to cost me more than the £29.99 I paid to send it. I have sent them government guidance re legal refunds and have told them they need to resovle by paying for the return and customs and sending me the returns label before I escalate.
3 November 2026
Unprompted review
Reply from Velaro Travel
Heelo,
We're sorry to hear that the product did not meet your expectations and that you've experienced difficulties with the return process. We understand your concerns regarding the return shipping costs and appreciate you bringing this matter to our attention. We would like to review your case carefully and work towards a fair solution. Please contact our customer service team so we can look into this further and assist you with your return request.
The product was great
29 October 2026
Unprompted review
Reply from Velaro Travel
Hello Tim,
Thank you for your kind feedback! We're delighted to hear that you're happy with your purchase. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience!
Ordering was simple and prompt
3 November 2026
Unprompted review
Reply from Velaro Travel
Helli Jay,
Thank you for your feedback! We're pleased that you found the ordering process quick and hassle-free. We appreciate your support and hope you enjoy shopping with us again!
Still waiting for a halloween costume…
Still waiting for a halloween costume that still hasn't been delivered. All the delivery tracking numbers given for the delivery all say something different, with one saying it's still in China and another stating it's been in Illinois since a week ago. When attempting to reach out to their customer service asking if they can give a more accurate ETA, still have not heard a single word since sending the message a week ago. So far if I could give them 0 stars I would.
3 November 2026
Unprompted review
Reply from Velaro Travel
Hello,
We're sorry to hear that your Halloween costume hasn't arrived and that you've received conflicting tracking updates. We understand how disappointing this must be, especially when you're waiting for a time-sensitive delivery. We would like to investigate the delay and clarify the shipment status for you. Please contact our customer service team with your order details so we can look into this matter and assist you further.
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