VeinCentre - Liverpool Reviews 25

TrustScore 4.5 out of 5

4.6

Granite Building, 6 Stanley Street, L1 6AF Liverpool, GB


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Rated 5 out of 5 stars

Edward Lake completely put me at ease and after the scan he talked me through the treatment I needed and answered all my questions and concerns. The receptionist and nursing staff were very welcoming... See more

Company replied

Rated 5 out of 5 stars

Follow up appointment today, rescanned, given full explanation of next treatment plan. Further injections given, with after care advice. The whole procedure to treat my varicose veins in both legs h... See more

Company replied

Rated 5 out of 5 stars

My third visit to the Vein Centre and as always 5 star. A lovely welcoming environment, felt totally relaxed whilst having my veins treated as the nurse totally distracts you by chatting to you and... See more

Company replied

Rated 5 out of 5 stars

I attended the Liverpool centre and was treated by Dr Nirmal Kakani. From my first consultation to my final top up I was treated with professionalism and kindness. I had an extensive treatment and was... See more

Company replied


Company details

  1. Medical Center

Written by the company

VeinCentre are the UK's largest vein specialist with over 40 clinics nationwide. Varicose Veins | Thread Veins | Venous Ulcers


Contact info

  • Granite Building, 6 Stanley Street, L1 6AF, Liverpool, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

25 reviews

5-star
4-star
3-star
2-star
1-star

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Edward Lake completely put me at ease…

Edward Lake completely put me at ease and after the scan he talked me through the treatment I needed and answered all my questions and concerns. The receptionist and nursing staff were very welcoming and professional.

1 June 2026
VeinCentre - Liverpool logo

Reply from VeinCentre - Liverpool

Hi Rita,

Thank you for your lovely feedback. We’re so pleased to hear Dr Edward Lake put you at ease and took the time to answer all of your questions and concerns.

It’s great to know the nursing and reception teams helped make your experience welcoming and professional throughout.

Best wishes,
Dilly

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff, put me at ease. Reasonable prices for private treatment. Excellent communication prompt service. Recommend 👍

11 May 2026
Unprompted review
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Reply from VeinCentre - Liverpool

Hi Liberty,

Thank you for your kind review. We’re delighted to hear the team made you feel at ease and that you found the service friendly, helpful and efficient throughout. We really appreciate your recommendation.

Best wishes,
Dilly

Rated 5 out of 5 stars

Follow up appointment today

Follow up appointment today, rescanned, given full explanation of next treatment plan. Further injections given, with after care advice.
The whole procedure to treat my varicose veins in both legs has been a positive experience, carried out by knowledgeable practitioners who put me totally at ease.
Will highly recommend the vein centre.

4 May 2026
Unprompted review
VeinCentre - Liverpool logo

Reply from VeinCentre - Liverpool

Hi Anne,

Thank you for your lovely review. We’re so pleased to hear your treatment journey has been a positive one and that you felt fully informed and comfortable throughout. Your recommendation means a lot to the team.

Best wishes,
Dilly

Rated 5 out of 5 stars

Informative and professional

Informative and professional, answered all
My concerns and made me feel at ease.

3 March 2026
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Reply from VeinCentre - Liverpool

Hi Eddie,

Thank you for your kind review. We’re glad the team were able to answer your concerns and help you feel comfortable and reassured during your visit.

Best wishes,
Dilly

Rated 5 out of 5 stars

Professional ,friendly ,caring experience

I found edward and julie ,so welcoming and supportive ..expkained everything to me ,helped calm my nerves as i was a bit nervous . Such a nice friendly enviroment , very professional and caring manner

3 March 2026
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Reply from VeinCentre - Liverpool

Hi Zoey,

Thank you for your lovely feedback. We’re so pleased Edward and Julie were able to support you, explain everything clearly and help calm your nerves. It’s great to hear you felt comfortable and well cared for during your visit.

Best wishes,
Dilly

Rated 5 out of 5 stars

Recommend this veincentre

I arrived at the veincentre in liverpool for my follow up appointment and got a nice reception by staff ,relaxed with a nice drink,then I met DR,lake assissdent who was so nice she guided me through what was happening, then I had a chat with dr Lake he done a ultrasound scan on me leg and I was happy with the result, I highly recommend this veincentre and a walked out a very happy man.thank you veincentre liverpool

12 January 2026
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Reply from VeinCentre - Liverpool

Hi Paul,

Thank you for your fantastic feedback about our Liverpool clinic. We’re so pleased you received a warm welcome and were able to relax before your appointment. It’s great to hear that Dr Lake and the team guided you clearly through your follow-up and ultrasound scan, and that you were happy with your results.

We really appreciate your recommendation and are delighted you walked out happy!

Best wishes,
Dilly

Rated 5 out of 5 stars

I was very well informed and the staff…

I was very well informed and the staff were very friendly made me feel at ease from the moment I entered the building staff answered all my questions including the receptionist who also was well informed and answered my questions

24 January 2026
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Reply from VeinCentre - Liverpool

Hi Elaine,

Thank you for your kind feedback. We’re pleased to hear you felt well informed and supported by everyone, right from reception through to the clinical team. Making sure all questions are answered is so important to us.

Best wishes,
Dilly

Rated 5 out of 5 stars

The staff

The staff! Both my consultant and nurse were incredibly warm, welcoming and reassuring but in particular my nurse at the Liverpool clinic. She went out of her way to make conversation, put me at ease and I was honestly made to feel so comfortable.

8 December 2025
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Reply from VeinCentre - Liverpool

Hi Rebecca,

Thank you for your kind feedback. We’re delighted to hear how supported and comfortable you felt, especially with the nursing team at the Liverpool clinic. Your words will be greatly appreciated.

Best wishes,
Dilly

Rated 5 out of 5 stars

Lovely clean building warm friendly…

Lovely clean building warm friendly staff that were knowledgeable and kind and made me feel at ease throughout the process

29 September 2025
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Reply from VeinCentre - Liverpool

Hi Debbie,

Thank you for your kind feedback. We’re delighted to hear that our building and staff made you feel welcome and at ease throughout the process. It’s great to know you had a positive experience.

Best wishes,
Dilly

Rated 5 out of 5 stars

VeinCentre Liverpool - You will not be disappointed.

I visited 3 times from first consultation to procedure and follow up. Extremely positive experience and would recommend highly - just wished I has done it sooner. From reception, to nursing to consultant made me feel welcome, at ease, and treated with respect. Fully advised throughout during the visits and with excellent communication via email with clear support and contact should that be necessary.

27 October 2025
Unprompted review
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Reply from VeinCentre - Liverpool

Hi there, thank you for taking the time to share your detailed review. We’re thrilled that you had such a positive experience across all your visits. It’s wonderful to know that the whole Liverpool team made you feel welcome, informed, and supported throughout your treatment journey.

Warm regards,
Dilly

Rated 5 out of 5 stars

5 star, 100% recommend!

My third visit to the Vein Centre and as always 5 star.
A lovely welcoming environment, felt totally relaxed whilst having my veins treated as the nurse totally distracts you by chatting to you and making you feel at ease.
Happy with the results of my treatment, definitely recommend.

27 October 2025
Unprompted review
VeinCentre - Liverpool logo

Reply from VeinCentre - Liverpool

Hi Debbie, thank you so much for your lovely review. We’re delighted to hear that each of your visits has been such a positive experience and that you felt relaxed and well looked after throughout. It’s wonderful that you’re happy with your results, thank you for your continued trust and recommendation.

Warm regards,
Dilly

Rated 5 out of 5 stars

A positve consultation

The staff made my first consultation very welcoming and put me at ease. The consultant was very friendly and explained the whole process and what my expectations would be. I'm looking forward in starting the treatment and hopefully have the desired outcomes.

30 August 2025
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Reply from VeinCentre - Liverpool

Hi Linda,

Thank you for your feedback!

We’re so glad to hear your first consultation felt welcoming and put you at ease. It’s wonderful to know the consultant explained everything clearly and gave you a realistic idea of what to expect. We look forward to supporting you through your treatment journey and helping you achieve your desired results.

Best wishes,
Dilly

Rated 5 out of 5 stars

Had the final part of my procedure 2…

Had the final part of my procedure 2 months ago. Bruising is minimal and appearance improved.

2 June 2025
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Reply from VeinCentre - Liverpool

Hi Alison,

It's great to hear everything went smoothly and you're seeing positive results. Thank you for sharing your experience.

Best wishes,
Dilly

Rated 5 out of 5 stars

Very relaxing and informative

Very relaxing and informative . Would recommend

7 July 2025
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Reply from VeinCentre - Liverpool

Hi Annette,

Thanks for your lovely feedback! We're so pleased to hear you found the experience both relaxing and informative. We loved welcoming you.

Best wishes,
Katie

Rated 1 out of 5 stars

Admin failings 🥴

Consultation itself was better than fine, polite receptionist, chatty nurse and helpful Doctor 👍

But, the report I received was clearly for someone else and, having replied to the email to which it was attached, I've heard nothing 🤦‍♂️

Unacceptanly less than professional on two administrative counts - not at all pleased 🥴

9 June 2025
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Reply from VeinCentre - Liverpool

Hello Peter,
Thank you for taking the time to share your feedback. We are so sorry to hear about your experience. We take matters like this very seriously, and want to reassure you that your concerns are being looked into by our team as a matter of urgency. One of our patient advisors will be in touch with you as soon as possible.
We appreciate your patience in the meantime, Best wishes,
Katie

Rated 5 out of 5 stars

I had a great experience

I had a great experience. Quick appointment time. Lovely and informative staff. Had the treatment on my veins which was a pain free experience just a little uncomfortable and the doctor and nurse were very informative throughout the procedure. Only had the treatment yesterday so I can comment at the moment on my recovery or what the veins will look like at the end of my treatment. All good at the moment

9 June 2025
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Reply from VeinCentre - Liverpool

Hi Karen,

Thank you for your kind review, we’re so pleased to hear your feedback, especially with our lovely team. We’re glad to hear everything has gone well so far. We’re here for you every step of the way and we are looking forward to seeing your results!

Wishing you the best,
Katie

Rated 5 out of 5 stars

Pleasant staff

Staff are all very helpful, Polite and reassuring as I was apprehensive on the day of my appointment. They made feel at ease. The consultant was lovely talked me through the various stages of my treatment.

3 February 2025
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Reply from VeinCentre - Liverpool

Hi Vicki,

Thank you for sharing your experience! We're so glad our team could make you feel at ease and help you through the process. Your comfort is our top priority, so we are so happy to hear your feedback.

Best wishes,
Katie

Rated 5 out of 5 stars

Consultant explained in detail

Consultant explained in detail, what outcome to expect and the procedure. Staff very friendly and knowledgeable. Put you at your ease . Could not fault.

15 January 2025
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Reply from VeinCentre - Liverpool

Hi there,

Thank you for your kind review! We're delighted to hear that our consultant and team provided you with clear information and a reassuring experience. If you have any other questions, please don't hesitate to ask!

Best wishes,
Georgina

Rated 5 out of 5 stars

This is my third time having EVLA with this company.

I attended the Liverpool clinic and was treated by Dr Kakani. He is very straight forward and honest I thought. He and the nurse assisting him made me feel at ease. He is very calm and knowledgeable. I had no concerns about his ability to carry out my treatment.

I knew what to expect having had treatment in the Manchester clinic twice before. Although I had good results previously, over 4 years more varicose appeared and I decided to have them treated. I chose Veincentre again. Although I knew what to expect Dr Kakani reassured me throughout the procedure. Asking me if I was in any pain.

I did ask Veincentre if they would consider giving me some sort of loyalty discount given my previous treatments. I was disappointed when they said NO.

Overall I'm pleased with my treatment so far. I have my follow up appointment in 6 weeks. Looking forward to seeing the results. Although I am aware that it can take several months for bruising or staining to subside.

28 November 2024
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Reply from VeinCentre - Liverpool

Hello Joan,

Thank you for taking the time to share your experience! It’s wonderful to hear that you felt reassured and well cared for by Dr. Kakani and the team at our Liverpool clinic. We wish you all the best and look forward to seeing your results. We appreciate you trusting us with your care. Thank you again for your feedback - it helps us continue to improve!

Best wishes,
Katie

Rated 5 out of 5 stars

Effortless and friendly

This was my first visit to the Veincentre in its new location. Much easier to find and in spacious surroundings. The receptionist was very friendly. They were running late but I was informed and all members of staff apologised for the delay. The treatment was effortless for me as I have been before. I liked the relaxed and friendly nature of the professionals.

7 November 2024
Unprompted review
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Reply from VeinCentre - Liverpool

Hi Janet,

Thank you for your lovely review, especially about our lovely team. We are happy that we could provide a smooth and easy experience for you. We loved welcoming you to our new clinic!

Wishing you the best,
Katie

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