Everything was extremely well explained at all stages. From my initial consultation to my treatment options and follow up aftercare. Although it wasn't the cheapest procedure, I do feel it was worth t... See more
Company replied
Location
Switch locationUnit 2, 14a Montpelier Place, BN1 3BF Brighton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was so privileged to have Consultant Mark Bratby perform my procedure in April. His skill, intelligence, reassuring kindness, sense of humour and concern were all palpable and of great relief to me.... See more
Company replied
Excellent consultation today with Nigel Hacker in Brighton. A detailed visual and ultrasound examination was made, with conclusions drawn and a treatment plan agreed. Nigel was not only knowledgeabl... See more
Company replied
The consultant was very thorough and recommended the treatment that I needed . I felt extremely reassured and came away feeling it was the best decision I made making this appointment .. so thank you... See more
Company replied
Company details
Written by the company
VeinCentre are the UK's largest vein specialist with over 40 clinics nationwide. Varicose Veins | Thread Veins | Venous Ulcers
Contact info
Unit 2, 14a Montpelier Place, BN1 3BF, Brighton, United Kingdom
4.1
Great
26 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was extremely well explained…
Everything was extremely well explained at all stages. From my initial consultation to my treatment options and follow up aftercare. Although it wasn't the cheapest procedure, I do feel it was worth the outlay and I am glad I decided to go ahead. It is now 4 months since my initial treatment and I am very pleased with the improvement in my veins and they are continuing to improve as time goes by.
14 January 2026
Unprompted review
Reply from VeinCentre - Brighton
Hi Louise,
Thank you for your lovely feedback. We’re so pleased everything was clearly explained throughout your journey and that you’re happy with the improvement in your veins. It’s great to hear you feel the treatment has been worthwhile and that you continue to see positive results.
Best wishes,
Dilly
Made to feel confident and comfortable…
Made to feel confident and comfortable with the intervention on my varicose veins. Treatment very effective.
7 May 2026
Unprompted review
Reply from VeinCentre - Brighton
Hi James,
Thank you for your kind feedback. We’re so pleased you felt confident and comfortable throughout your treatment, and it’s great to hear you’re happy with the results.
Best wishes,
Dilly
Disappointing aftercare
I had a procedure in February. Staff were friendly and professional and I was told no further treatment would be needed. I then did not feel I was healing well and emailed to ask for advice. I was told to keep waiting. I emailed and called over the following weeks when there was still no improvement. I was asked to email in pictures which would be shown to the specialist and I would be contacted. I did send in images but was never contacted - I really had to push to get a follow up appointment.
I have had further treatment and will need more treatment. After 12 weeks my leg looks worse than it did before which is both disappointing and expensive. I would encourage anyone to be ready to advocate for themselves to get a follow up appointment if needed, budget to spend more than you think and make sure you do not throw away the stockings if you are told you won’t need another appointment as you will need to pay £60 for more!
8 February 2026
Unprompted review
Reply from VeinCentre - Brighton
Hi Natalie,
Thank you for taking the time to share your feedback. We’re pleased to hear that you found our team friendly and professional, though we’re very sorry to hear that your aftercare experience has left you feeling disappointed. This is not the level of support we aim to provide.
Following treatment, results can vary between individuals and sometimes additional sessions may be needed to achieve the desired outcome. It’s important that you feel supported throughout your recovery and we’re sorry if this hasn’t been your experience.
We’d really like the opportunity to review your treatment journey and ensure we resolve this for you. A member of our team will be in touch to provide further support and discuss the next steps with you.
Kind regards,
Dilly
Vein Centre … 5 Star ⭐️
The consultant was very thorough and recommended the treatment that I needed .
I felt extremely reassured and came away feeling it was the best decision I made making this appointment .. so thank you .
5 March 2026
Reply from VeinCentre - Brighton
Hi there,
Thank you for your wonderful feedback. We’re delighted you found the consultation thorough and reassuring, and that you felt confident in the treatment plan discussed.
Best wishes,
Dilly
Most helpfull and reassuring staff
Most helpfull and reassuring staff. Everthing fully and clearly explained
14 January 2026
Reply from VeinCentre - Brighton
Hi there,
Thank you for your feedback. It’s great to know you felt reassured and that everything was fully and clearly explained throughout your visit.
Best wishes,
Dilly
Everyone at the vein center were…
Everyone at the vein center were polite, informative and understanding from my first appointment right through to my final appointment. My leg looks and feels so much better and I am so happy I had the treatment done
8 January 2026
Reply from VeinCentre - Brighton
Hi Debbie,
Thank you for your lovely feedback. We’re so pleased to hear that you felt supported and well informed from your first appointment right through to your final visit. It’s wonderful to know your leg both looks and feels so much better and that you’re happy you chose to go ahead with treatment.
Best wishes,
Dilly
Amazing staff and consultant was so…
Amazing staff and consultant was so knowledgeable and explained everything clearly
8 February 2026
Reply from VeinCentre - Brighton
Hi John,
Thank you for your kind words. We’re delighted to hear you found the team so supportive and that your consultant explained everything clearly and professionally.
Best wishes,
Dilly
Very disappointed!
I made an appointment 2 months prior. On the day of the appointment I went to the clinic ( it was a 1.5 hours drive)to find it closed and to be told that my appointment has been cancelled .. and that someone tried to contact me the day before to let me know. They didn’t leave a voicemail or any kind of message but on the other hand, I was sent reminders about my appointment via text and email.
Later on, I have sent an email to say how disappointed I was and that I have decided not to rebook my appointment and asked for a refund of my deposit, but I am still waiting for a reply and my refund of course.. good luck if you decide to trust them!
31 January 2026
Unprompted review
Reply from VeinCentre - Brighton
Hi there,
We’re so sorry to hear about your experience, particularly given the distance you travelled. Our clinic was cancelled at short notice due to a family issue involving one of our Consultants. Unfortunately, these things can sometimes happen, and although we did try and reach you, we do recognise that we could have done more to avoid you making an unnecessary trip. We’re really very sorry and appreciate how frustrating this must have felt.
A member of our team will reach out to you as you we would love the opportunity to put things right.
With warm regards,
Dilly
Everyone made me feel at ease
Everyone made me feel at ease, the consultant explained everything in great detail
10 December 2025
Reply from VeinCentre - Brighton
Hi Sharon,
Thank you for your feedback. We’re so glad that our Consultant was able to explain everything clearly and that you felt comfortable throughout your visit.
Best wishes,
Dilly
Professional service with practical…
Professional service with practical advice on what is and what is not possible
5 September 2025
Reply from VeinCentre - Brighton
Hi Jonathan, thank you for your feedback. We’re so pleased you found our service professional and the advice practical and clear. Setting realistic expectations is an important part of what we do, and it’s great to know this was helpful for you.
Best wishes,
Dilly
Staining after EVLA and foam on one leg
So after EVLA and foam on one leg. 4 months on I am left with substantial staining along the whole vein on the front of my thigh. It looks 100 times worse than before I started. They show you a picture of potential staining which looks nothing like as bad as mine. There is a chance it may fade overtime but the consultant said not totally. For people considering it I would really pay attention and research staining after the procedure before making decision. So for me…. Deeply disappointing and if I had my time again I would not have had the procedure
18 September 2025
Unprompted review
Reply from VeinCentre - Brighton
Hi Lucy,
We’re very sorry to hear that you’ve been left feeling disappointed with the results of your treatment. We completely understand how upsetting this must feel, especially when the outcome is not what you had hoped for.
While skin staining is a known risk, it usually fades gradually over time, though in a small number of patients it can persist. We would very much like the opportunity to discuss the options for supporting you going forward. A member of our team will be in touch with you shortly, but please don’t hesitate to reach out directly if that’s more convenient.
Warm regards,
Dilly
Reply from VeinCentre - Brighton
Hi Martin,
Thank you for your kind words! We’re so pleased to hear that you found the service top class and the staff so friendly. Creating a welcoming and supportive experience for every patient is really important to us, and it’s wonderful to know that came across during your visit.
Best wishes,
Dilly
Satisfactory
All satisfactory with clear information provided in order to help me understand process and procedure.
Contact with the service via telephone was somewhat hit and miss when trying to make a payment.
17 May 2025
Reply from VeinCentre - Brighton
Hi there, Thank you for your feedback. We’re so pleased to hear that you found the information provided clear and helpful.
We continually review our service and appreciate you sharing an area for us to look at and improve.
Best wishes, Katie
The consultant was so helpful and…
The consultant was so helpful and explained everything including all my questions. Highly recommend now just waiting to book the surgery.
2 August 2025
Reply from VeinCentre - Brighton
Hi Liza,
Thank you for your kind feedback. We’re so pleased to hear that you felt fully informed and supported by your consultant. We loved welcoming you.
Best wishes,
Dilly
Excellent consultation.
Excellent consultation today with Nigel Hacker in Brighton. A detailed visual and ultrasound examination was made, with conclusions drawn and a treatment plan agreed. Nigel was not only knowledgeable and thorough but also kind. He was very ably supported by his team.
20 June 2025
Unprompted review
Reply from VeinCentre - Brighton
Hi Paul,
Thank you so much for your kind words! We’re delighted to hear that you had such a positive consultation with our team in Brighton. It’s wonderful to know you felt well cared for and supported throughout your visit. We’ll be sure to pass your lovely feedback.
Best wishes,
Katie
Open friendly and honest
Open friendly and honest. Really informative, my various options were discussed and deliberated on leaving me able to make an informed decision.
28 May 2025
Reply from VeinCentre - Brighton
Hi Mrs Tofield,
Thank you for your feedback. We’re really pleased to hear you found the consultation open, honest, and informative. It's so important to us that every patient feels fully informed and supported in making the decision that's right for them.
Wishing you the best,
Georgina
Reply from VeinCentre - Brighton
Hi Natasha,
We are so pleased to read your feedback. We’re really glad things ran smoothly and that the team made you feel welcome - that’s exactly what we’re here for.
Wishing you the best,
Katie
Vein treatment
Everything from start to finish was excellent.Went above and beyond.Nothing to much trouble . Made to feel comfortable and service from Dc Mark Bratby and his wonderful nurse assistant Cathy was impeccable. Best treatment to date.Have used twice and highly recommend.
14 March 2025
Unprompted review
Reply from VeinCentre - Brighton
Hi Mark,
Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with your treatment. It means a lot to know you felt comfortable and well cared for throughout your journey. We'll be sure to pass on your lovely feedback to the team – they’ll be thrilled to hear it!
Wishing you the best,
Katie
Treatment in April.
I was so privileged to have Consultant Mark Bratby perform my procedure in April. His skill, intelligence, reassuring kindness, sense of humour and concern were all palpable and of great relief to me. He dealt with my nervousness brilliantly and I feel so grateful that the Vein Centre were asked by the NHS to intervene to lower waiting lists. All the other staff whom I encountered were wonderful too. Thank you all.
5 April 2025
Unprompted review
Reply from VeinCentre - Brighton
Hi Simon,
Thank you for taking the time to share your experience, especially about our lovely team. We're so glad to hear you felt supported and reassured throughout your procedure, and that you were in safe hands. It's great to know the whole team helped make the process a positive one for you.
Wishing you the best,
Katie
Putting the price up literally in front of me!…
Good apart from putting the prize up by £100 just after the consultant told me the old price, literally in front of me the receptionist whipped the price card out of his hands & said they went up on 1st April by £100!
2 April 2025
Reply from VeinCentre - Brighton
Hi Karen,
Thank you for your review and for taking the time to share your experience. We're sorry for the experience during your visit - we completely understand your frustration. We're glad to hear you've since spoken with one of our patient advisers, and we’re pleased we were able to find a resolution. Your feedback is really valuable and helps us continue to improve.
Best wishes,
Katie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.