horrible company that does not like to pay. Claims take forever, that is for an inspector to come and look at vehicle after dealership recommendation on repairs. will deny claims stating inspector cou... See more
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I have waited over three months for the gap payment to be made and forced to make double car payments to avoid negative marks on my credit because there is no follow up from this company as it relates... See more
Great coverage, the only issues I had was the deductible was $100.00 more than I was told when I was sold the policy @ Subaru of Plano. I also didn’t find out about a rental car possibility until I sp... See more
Company replied
I had to deal with many representatives! All we’re understanding and friendly except one. My advice is you get a rude one hang up and call back - there are very good ones also if you have a warranty... See more
Company replied
Company details
Written by the company
You know Allstate as a leading national provider of auto insurance and more. Insurance is just one of the ways we serve our customers. For over 30 years, we've also partnered with dealerships nationwide to offer customers vehicle protection products that take the stress out of vehicle ownership. With over 3.1 million customers actively protected and over $1.4 billion in claims paid, we are the trusted name in the vehicle protection industry. Allstate Vehicle Protection was created to offer you affordable protection plans, reliable and hassle free claims, backed by Allstate. Our family of protection products are built to be the total solution — handling everything from rescuing you on the side of the road, ensuring you have a way to get around while your car is in the shop, and of course covering the bill. We are here to make your car problems, our problem.
Contact info
1776 American Heritage Life Dr, 32250, Jacksonville, United States
- 877-204-2242
- ADScontactus@allstate.com
- vehicleprotection.allstate.com
2.8
Average
321 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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All-State was great to work with and…
All-State was great to work with and 100% honored all coverages from my warranty with no Hassel. I would highly recommend All-State to everyone for vehicle warranties
19 September 2023
Reply from Allstate Vehicle Protection
Thank you for your review. We’re glad to be able to cover your claim in a timely manner. Allstate strives to give our customers the best level of coverage. We will gladly pass your feedback on to our teams.
Reply from Allstate Vehicle Protection
Thank you for your review. We’re glad to be able to cover your claim in a timely manner. Allstate strives to give our customers the best level of coverage. We will gladly pass your feedback on to our teams.
Reply from Allstate Vehicle Protection
Thank you for your review. We’re glad to be able to cover your claim in a timely manner. Allstate strives to give our customers the best level of coverage. We will gladly pass your feedback on to our teams.
I had to deal with many…
I had to deal with many representatives! All we’re understanding and friendly except one. My advice is you get a rude one hang up and call back - there are very good ones also if you have a warranty make sure the place you purchased it from filed it correctly and paid the surcharge if your vehicle has any modifications! Save a long depressing and frustrating battle ! Overall Allstate is one of the best as long as you know the paperwork is filed correctly.
8 September 2023
Unprompted review
Reply from Allstate Vehicle Protection
Thank you for your review Amy. We appreciate the feedback and will share it with the Dealer and our Customer Service Team.
The service was great only problem I…
The service was great only problem I was without my car for 2 weeks.
9 August 2023
Reply from Allstate Vehicle Protection
Thank you for your review Vibin. We're glad to be able to service your vehicle and get you back on the road. We apologize for the timeframe. We'll make sure to share your experience with the Dealer.
A/C repair
Answered my questions thoroughly. Explained what my policy covered, and put my mind a ease to know my repairs were covered.
Very easy to talk with and assisted me with filing my claim.
9 August 2023
Reply from Allstate Vehicle Protection
Thank you for your review John. Thank you being part of the Allstate family!
I’m in Trash Hands
Alstate said they couldn’t find my account and didn't even payout the full amount as stated in the warranty contract… guess Allstate didn't get this big by actually paying out insurance claims. Im in some trash hands.
9 August 2023
Reply from Allstate Vehicle Protection
David, thank you for leaving a review. We sincerely for any misunderstanding regarding your contact. Our records show that your claim was paid in full. Please give us a call at 1-877-204-2242. We would like the chance to explain what happened with your claim and we look forward to hearing from you.
Professional behavior
They have a professional staff that handles themselves
very well in a frustrating situation.
9 August 2023
Reply from Allstate Vehicle Protection
We're glad to be of service to you!
Customer service was helpful and it was…
Customer service was helpful and it was a smooth appt and transition.
9 August 2023
Reply from Allstate Vehicle Protection
Thank you for leaving a review Meeka. We're glad you're transition was easy!
Excellent Service
9 August 2023
Reply from Allstate Vehicle Protection
Thank you for leaving a review Dwight. We'll be ready to assist you in the future if needed!
This has not been rectified and I have…
This has not been rectified and I have an appointment with the Lexus dealer. This will be the the third time for this issue.
9 August 2023
Reply from Allstate Vehicle Protection
Thanks for your review, Mellanie. We are sorry to hear about your recent experience and apologize the service center you brought your car to didn't meet expectations and resolve your issues in one trip. If you need still need assistance, please contact us at 1-888-251-6441.
Smooth and Streamlined
I have no experience because everything was taken care of by the dealer! I signed, paid my deductible, waited for repairs, and was on my merry way! Thank you!
25 July 2023
Reply from Allstate Vehicle Protection
Thank you leaving a review Katb. Glad to hear your process was smooth!
Easy to work with.
9 August 2023
Reply from Allstate Vehicle Protection
Thank you leaving a review Robin. Happy to assist you when you need it!
Always happy with Allstate.
9 August 2023
Reply from Allstate Vehicle Protection
Thank you leaving a review Michael. We're please to serve you!
Reply from Allstate Vehicle Protection
Thank you for your review Thomas. Glad we were able to service your vehicle!
They don't honor warrenty!
You continue to refuse to cover all costs. I bought a bumper to bumper warranty for 3.5k. I have paid over a grand out of pocket! What's the point of a bumper to bumper!? Won't make that mistake again! 3 times this has happened! I talked to your specialists and was a complete waste of time. Was told sorry, because I moved to SC you won't cover the higher labor rate. I BOUGHT A BUMPER TO BUMBER WARRENTY! That's your problem IMO. I will not be doing business with All-State, my new homeowners I told them specifically not to use you.
9 August 2023
Reply from Allstate Vehicle Protection
Thank you Matt for leaving a review. We're sorry for the experience you've had since purchasing the our product. Please allow us an opportunity to better explain your coverage and coverage options by reaching out to one of our Specialist at 1-877-204-2242.
Thanks
It was a hassle free repair.
9 August 2023
Reply from Allstate Vehicle Protection
Thank you for your review Louis. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Great Service and Repair
My vehicle was repaired in a timely fashion and with knowledgeable service persons.
9 August 2023
Reply from Allstate Vehicle Protection
Thank you for your review Judith. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
dealer did a good job but waited a long…
dealer did a good job but waited a long time for you to connect
9 August 2023
Reply from Allstate Vehicle Protection
Thank you for your review James. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
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