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VeggiePets.com Reviews 608

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 321 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that orders arrive promptly and often with prior notification. Many appreciate the wide variety of vegan pet products available, making it easy to find suitable options for their dogs and cats. The quality of the food is consistently highlighted, with numerous pets enjoying the meals and showing improved health. Reviewers also commend the excellent customer service and the overall ease of ordering from the company. However, some customers also noted issues with damaged items upon arrival or careless packaging that led to dented tins. A few other people also felt that certain delivery services had trouble finding their address or experienced significant delays in receiving their orders. Additionally, some reviewers mentioned that their cats did not like the food, despite the positive feedback from other pet owners.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great products, wide variety,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Quality

Customers consistently note positive experiences with quality, particularly regarding pet food, with many... See more

Order

People report positive experiences with order, highlighting the ease of the ordering system and the quick... See more

Service

Clients share positive opinions on service, consistently highlighting prompt, friendly, and helpful customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery, great communication and our dog Flo absolutely loves this food. She has Benevo grain free feast and Ami dry food. She's a rescue we've fed on this food since she came to us six years a... See more

Company replied

Rated 5 out of 5 stars

Thank you for providing cruelty free pet products! We absolutely love the brand Benevo for our little rescue staffie who was found as a stray. Benevo’s puppy kibble transformed her into the powerful g... See more

Company replied

Rated 5 out of 5 stars

Really friendly and helpful customer service which made my buying experience very pleasant. Also really impressed by the wide range of products which I can buy in one place which means I’ve been able... See more

Company replied

Rated 5 out of 5 stars

I was very impressed with the wide variety of vegan dog food and wanted to give it a try. I bought a good selection of wet food and dry food samples because I wanted to see the kind of food my chihuah... See more

Company replied


Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

For more than 20 years, we have proudly offered the UK’s most extensive selection of plant-based options for cats and dogs. As an independent, vegan-owned business, our mission is to help you share an animal-free lifestyle with your beloved pets in a way that is nutritious, convenient, and enjoyable for both you and your furry companions. With nearly two decades of experience with vegan pets, we have developed a deep understanding of plant-based nutrition and its benefits. We offer an extensive range of nutritionally complete foods, delicious treats, biscuits, and eco-friendly alternatives to traditional pet products, all of which are cruelty-free. Whether you're just starting your journey into plant-based feeding or have been doing it for years, we're here to provide the expertise and products you need to nourish your pets while supporting your ethical values.


Contact info

4.8

Excellent

TrustScore 5 out of 5

608 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great communicators.

Great communicators.
Great service.

21 April 2026
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Reply from VeggiePets.com

Thank you for the 5 star review, Jeff! So glad you find us efficient in communication and in our service 🙌

Rated 5 out of 5 stars

Plenty of choice

Plenty of choice, quick delivery

21 April 2026
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Reply from VeggiePets.com

Hi Mike, thank you for your review! It's great to hear you enjoy the range available on VeggiePets.com and that your order arrived quickly😊 thank you again for your continued support of us 💚

Rated 5 out of 5 stars

Great company!

I have been using Veggie Pets for many years. Great products, great service!

20 April 2026
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Reply from VeggiePets.com

Thank you so much for such a lovely review 😊 we're always so happy to hear from customers who have been with us for years, we really appreciate your long term support - that means a great deal to us! Glad to hear you're pleased with the service and the products too!

Rated 5 out of 5 stars

Top Gear.....

26 April 2026
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Reply from VeggiePets.com

Thank you for the 5 stars, Paul 😊 we appreciate your continued support! 🙌

Rated 5 out of 5 stars

Great Service + Fast delivery

Fast delivery, great communication and our dog Flo absolutely loves this food. She has Benevo grain free feast and Ami dry food. She's a rescue we've fed on this food since she came to us six years ago, she has no joint issues and has bundles of energy! We wouldn't go anywhere else for our dog food! I couldn't recommend this company higher, absolutely Superb! A***

24 April 2026
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Reply from VeggiePets.com

Ah, thank you so much Graham for such an incredibly kind review! We love to hear how well Flo is thriving on her vegan food after six years with you. Hearing that she’s full of energy and doing so well is music to our ears!! 💚

We’re also so pleased that you’ve been happy with our delivery and communication, and we really appreciate your continued support and trust in VeggiePets.com over the years. Flo sounds absolutely lovely, and we’re honoured to play a small part in keeping her happy and well fed 🐶 Thank you again for your recommendation ☺️

Rated 5 out of 5 stars

Great company

Good choice of vegan pet food delivered at great speed. Veggiepets never disappoints.

16 February 2026
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Reply from VeggiePets.com

Hi Cat, thank you so much for your kind review! So glad you appreciate the choice we offer, and that your parcels arrive super fast for you! 😁

Rated 5 out of 5 stars

Fast delivry

Fast delivry
If im out always puts the parcel in a secure place

23 April 2026
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Reply from VeggiePets.com

Hi Patricia, thank you for leaving us a review 😊 Excellent to hear your orders arrive with you fast!

Rated 5 out of 5 stars

Always great shopping at veggiePets

Always great shopping at veggiePets. Always got what I need for the dogs and cat. Plus plenty of other stuff to look at.

20 April 2026
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Reply from VeggiePets.com

Thank you Jonathan, for your lovely review! We’re delighted to hear that you can always find what you need for your dogs and cat at VeggiePets.com. We especially love that you appreciate the variety we offer too! We’re always on the lookout for exciting new vegan-friendly products to add to our range, so there’s plenty to discover 😊

Rated 5 out of 5 stars

Reliable source of excellent vegan dog…

Reliable source of excellent vegan dog food. Good value too.

19 April 2026
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Reply from VeggiePets.com

Hi Andy - thanks so much for your review! We’re so pleased to hear that you’ve found VeggiePets.com to be a reliable source of vegan dog food, and that you feel it offers good value too ☺️

Rated 5 out of 5 stars

Quick delivery and packaged really…

Quick delivery and packaged really well. Very easy ordering system

14 April 2026
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Reply from VeggiePets.com

Hello Patricia 😊 thank you taking the time to leave us a kind review! That makes us really happy to hear that you find the ordering system easy and that your order arrived with you quickly and packaged well 🙌

Rated 5 out of 5 stars

Always reasonable prices

Always reasonable prices, fast delivery and never any issues, have been ordering from them for years.

15 April 2026
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Reply from VeggiePets.com

Hi Kirstin ☺️ thank you so much for your kind review, and also for your support of us for years! That means so much to us 🫶 it's lovely to hear that you've always had a good experience with us too! Thanks again.

Rated 5 out of 5 stars

Been buying from them for years

Been buying from them for years, huge range, never had any issues with any orders

9 March 2026
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Reply from VeggiePets.com

Thank you Alexandra 💚 It means a lot that you've shopped with us for years! We're so pleased that everything has been smooth when ordering from us, and that you appreciate our large range of products 😊

Rated 4 out of 5 stars

I had a dog taster and a cat taster

I had a dog taster and a cat taster, they both seemed to enjoy them

13 April 2026
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Reply from VeggiePets.com

Hi Susan, thank you for sharing your experience 😊 So glad to hear that they both enjoyed their samples! It's the best way to see if they enjoy plant-based food before deciding to go all-in. If you need any further assistance, just let us know! Happy to help 💚

Rated 5 out of 5 stars

Another 5 star order

Another 5 star order, fast delivery, great quality products, my dog loves them all

12 April 2026
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Reply from VeggiePets.com

Thank you Jane, we really appreciate you leaving us such a kind review! We're glad that you're happy with your experience with VeggiePets.com and most importantly that there's a happy dog at the end of it all 🐶☺️

Rated 5 out of 5 stars

Chef's Kiss Perfect

Excellent customer service when something went wrong, through no fault of their own.

7 April 2026
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Reply from VeggiePets.com

Thank you so much Jon for the kind feedback! We know things may not go as smoothly as expected sometimes, but we're always happy to put things right again 😊

Rated 4 out of 5 stars

Would have liked to know that ' cloud…

Would have liked to know that ' cloud fulfilment ' was dealing with purchase as it was a surprise 😮
So many dodgy things appearing these days it may be wise to forewarn customers - or did we miss it?
Otherwise 5 stars for everything else including Evri delivery.
Many thanks 😊

9 April 2026
Rated 5 out of 5 stars

WOW+

Very good delivery time
ROXY WOOF WOOF

31 March 2026
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Reply from VeggiePets.com

Hi, thank you so much for the 5 stars and feedback on the good delivery time. We hope Roxy is just as happy with the order too! 😁🐶

Rated 1 out of 5 stars

I didn’t receive my four sacks of…

I didn’t receive my four sacks of V—flakes in the time you said then I had to go to Spain my order still didn’t arrive at least two weeks after so my husband tracked it down then get an Email saying it could take 5daysto arrive meaning almost three weeks for delivery this happened before I waited about the same amount of time had to order from somewhere else then had eight sacks of food. Ever have not delivered on time before they say they can’t find our house

8 April 2026

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