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2.8
3 reviews
No history of asking for reviews
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I didn't get my order, didn't get a straight answer when calling the place directly, they lied about the delivery driver being just 5mins away, they lied about leaving my order next to the garage to screw me out of a refund, avoid buying anything from here at all costs, it's a scam business pretending to be a restaurant.
Made an order today for delivery. Their own website kept saying waiting for store to confirm. 1 hour later still no update when order number was given and money was taken. Phoned the store to ask for an update. The lady on the phone said she hasn’t received any order, she said to order through uber eats. I told her the money has already been taken so can I get a refund, she said I’m not sure how to do that, I’m new here. I asked if there is anyone working there who knows how to process it. Then she said again that she is new there and doesn’t know.
I phoned the Birmingham branch to ask if they knew the process to get a refund. The lady on the phone there called the Derby branch and spoke to the same lady and then took my order number and phone number. Never phoned back!
Basically the customer service at veggie master is shocking, communication is not upto standard, their website has glitches, not sure how a business like this is upto trading standards. Even the hygiene rating is 3 out of 5 so it’s just satisfactory. Company is doing the bare minimum to pass standards.
There are plenty of veggie/vegan food places so I definitely do not recommend going here!
Placed an order, money was taken. Food didn't arrive. Didn't get an order email. Phone number is out of service. AVOID.
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