Pretty sure my page has been hacked. I received a phone call saying they had deposited $500 in bonus credit to my account. I haven’t been able to open Vegas stars on my normal browser, only when in in... See more
Company replied
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Review summary
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On the 12-02-26 I had made a withdrawal of $200 and I was needing to verify my proof of payment, I know my dumb self has withdrawal it to a closed bank account. Rang the bank and they said I had no ac... See more
Company replied
I’ve had nothing wrong so far and since casing down I’m thinking to move to here anyway. But one thing I have noticed is they don’t like you doing kyc before you start pumping money in. I’m trying to... See more
Company replied
It’s been over 40 hours since ive tried to withdraw. I have verified my account fully and completed all requests by support however they are still advising me the ‘payments team’ are still processin... See more
Company replied
3.4
Average
381 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Very difficult verification process
Very difficult verification process. Took ages to initially complete verification as I had loaded the documents but they were not checked for days. Then wanted more documents. Then after using the site and depositing and withdrawing, suddenly they wanted bank statements loaded on to verification.
10 March 2026
Unprompted review
Reply from Vegastars
Andy, thanks for your feedback. We’ve reviewed your case and are happy to confirm that your account is verified. All of your pending withdrawals have also been fully processed and paid. We apologize for the delays you experienced and appreciate you sticking with us.
Vegastars Team
Reply from Vegastars
Joseph, thanks for the shoutout! We love hearing that our support was able to dive right in and get your problem fixed without any runaround. We’re happy to have you with us and are glad we could be of service!
Vegastars Team
Joy was absolutely lovely
Joy was absolutely lovely! Hoping everything is resolved fairly quickly but Joy was wonderful to talk to and very helpful!
8 March 2026
Unprompted review
Reply from Vegastars
Hi David, we’re thrilled to hear you had such a wonderful experience with Joy.
We strive to make every interaction as lovely and helpful as possible, so it’s great to know she provided exactly what you needed. Thanks for being part of the Vegastars community!
Vegastars Team
On the 12-02-26 I had made a withdrawal…
On the 12-02-26 I had made a withdrawal of $200 and I was needing to verify my proof of payment, I know my dumb self has withdrawal it to a closed bank account. Rang the bank and they said I had no account with the bank anymore and that it should reverse back to where it came from. Spoke to live chat they said if it reversed back to us it my take weeks I have been dealing with this going on a month so hoping it shows up sooner then later 😔😔
12 February 2026
Unprompted review
Reply from Vegastars
Hi Stella Maru, we appreciate you sharing the details of your experience.
To help us investigate the reversal you mentioned, we sent a request for your info on March 5th but haven't received a response. We are standing by to assist as soon as we have that information from you. Please feel free to contact our live chat or email support@vegastars.com to get this started.
Vegastars Team
Total scam
Try to get verified to withdraw money and no matter what i supply they say cant be verified.
I have supplied my driver's license. Bank card and still wasnt enough to verify address, so then bank statement and still no. Dont trust this site. They will only take money.
3 March 2026
Unprompted review
Reply from Vegastars
Hi Corey Sheehan, we previously contacted you to get the details required to review your documents, but it seems we haven't heard back yet. We are here to help resolve this as soon as we have that information from you. Our support team and live chat are always here to help.
Vegastars Team
Have I been scammed or not?
After depositing multiple times (instant) I tried to make my first withdrawal. Total value of deposits is approx. $800 usd with exchange rate.
It’s now coming up on 48 hours since I requested a withdrawal and the support team has stopped responding to me. Initially they were responding to tell me it was with a specialist team. Why would an online casino need a specialist team to review and approve withdrawals?? The site had no problem accepting deposits.
I’m unable to get a response from anyone at Vegastars and my withdrawals are stuck as pending. It’s been over 12 hours since anyone has responded to me despite multiple message to the support team. I’m highly suspicious of this “internal review” process.
The site is advertised to have 24/7 support but this is not the case.
I will update this post as it progresses. If not resolved I will endeavour to steer the public away from this site via every means possible.
UPDATE** I’m now in the extra KYC verification process and have submitted all requested documents. Driver licence, photo of myself with ID and an electricity bill. I’ve been told this may take up to three days. Will continue to update as this progresses.
27 February 2026
Unprompted review
Reply from Vegastars
Mark, thank you for your patience while we reviewed your documents.
We are happy to confirm that your account is now fully verified. As the previous withdrawal was canceled from your end, you are all set to request a new one whenever you are ready. If you need any assistance, our live chat and support@vegastars.com are always here to help.
Vegastars Team
Do not recommend this site over $17,000…
Do not recommend this site over $17,000 not one good win
1 March 2026
Unprompted review
Reply from Vegastars
Lucas Wood, thank you for reaching out. While we understand that losing streaks can be very frustrating, our games use RNG technology to ensure fair and unpredictable outcomes for every player. If you need to get in touch, our live chat or email support@vegastars.com are always available.
Vegastars Team
Reply from Vegastars
Hi FFNKILLNYA, we’re so glad you had a smooth experience with Felan. Thanks for taking the time to share the positive feedback about the service you received!
Vegastars Team
Same issue that others here have…
Same issue that others here have mentioned.
I am fully verified and withdrawal still has not been processed.
Support tell me it has been escalated but I get no response and the withdrawal stays as pending.
Edit:
Currently waiting 3 days for a withdrawal. No contact regarding this.
I recommend avoiding this site.
Edit 2: Funds were processed and received. I can't say the site is a scam but the support available can be difficult to get a straight answer from. If you aren't comfortable going through extensive KYC processes, consider whether you would like to use this site carefully. If you are a crypto user, you are probably better off sticking with crypto casinos. My withdrawal took roughly 4 days to process, but that was also delayed due to KYC.
Upgrade rating from 1 to 3.
28 February 2026
Unprompted review
Reply from Vegastars
Hi Baccys, thank you for the feedback. We’re happy to hear that your withdrawal was completed and that you received your funds! While the verification process can sometimes cause a delay, we appreciate you being patient with the team while they worked through those requirements.
Vegastars Team
Been very good until today
Been very good until today, I have a pending withdrawal of over $1000 and now I’m asked for extra verification. Quite frustrating as I have read other reviews and people have said this process takes a while. I also tried to submit more documents but it wouldn’t let me. Live chat have said they have raised my extra documents to the team. Waiting to see how that goes
27 February 2026
Unprompted review
Reply from Vegastars
Hi mbarkxr, we appreciate you sharing your thoughts. We sent a request for more information so we could look into this for you, but we haven't received a reply. We are happy to investigate this further as soon as we have those details from you. You can always reach us at support@vegastars.com or through our live chat.
Vegastars Team
Reply from Vegastars
Tamara, we love to hear that! Thanks for the 5-star rating and for letting us know you've had such a good time on the site so far.
Vegastars Team
Fast and efficient and very helpful
Fast and efficient and very helpful
26 February 2026
Unprompted review
Reply from Vegastars
Thanks for the support, Heather! We want things to be as straightforward and fast as they can be, so it's great to know we hit the mark for you.
Vegastars Team
Reply from Vegastars
Amanda Powell, thanks for the high rating! We’re thrilled that you’re enjoying the quick interactions with our team, and we’ll continue working hard to keep our support as helpful and efficient as possible.
Vegastars Team
Sha was extremely helpful and got this…
Sha was extremely helpful and got this sorted pretty quick
Fully understanding and took the time to follow it all up
Well done SHA ❤️
23 February 2026
Unprompted review
Reply from Vegastars
Adam, thanks for giving Sha such a massive shoutout!
It’s awesome to hear she stayed on top of your request and made sure everything was settled properly and promptly. We will make sure to pass your well done to her.
Vegastars Team
beautiful and good service
23 February 2026
Unprompted review
Reply from Vegastars
oskar brown, we’re very happy to see that our service hit the mark for you. Thank you for the support and for taking a moment to leave such a kind 5-star review.
Vegastars Team
I deposited $20 won $500 I made withdrawal vegastars cancelled and locked my account
It's been almost 3 days and I still can't withdraw money I won I was locked out of my vegastars account by vegastars for 3 months. Vegastars tried to blame my bank for rejecting my payment upon ringing my bank I was told that no deposit amount of $500 from this casino had even been attempted now vegastars tell me that my bank details for manual deposit are not correct but infact Ive done about 5 withdrawals before this 1 and all went into my account with no issues allowing me to spend my winnings and it's sad to say I still have had no feedback not even a deposit of $500 that I won into my bank
18 February 2026
Unprompted review
Reply from Vegastars
Donna, thank you for working with us to get this sorted. We can formally confirm that your funds were sent via manual withdrawal on February 25th.
We appreciate your cooperation in providing the updated details required to finalize this transaction.
Vegastars Team
One of the best casinos out there!
One of the best casinos out there they have a great selection of games and always pay my withdrawal request I'm a timely manner.
21 February 2026
Unprompted review
Reply from Vegastars
We appreciate you sharing your experience! It is rewarding to know that our library of games and timely payouts have made us one of your favorite places to play. Thank you for the high rating and for being part of our community.
Vegastars Team
Reply from Vegastars
We really appreciate your kind words, Bianca! It’s great to know that our support team met your expectations and made things easy for you. Thank you for choosing Vegastars and for sharing your feedback.
Vegastars Team
Don very good app to yse
21 February 2026
Unprompted review
Reply from Vegastars
Malick, thanks for taking the time to leave a review! We are so glad to hear that you’re having such a good experience using the app. It’s great to have you playing with us at Vegastars.
Vegastars Team
Ceb was so kind
Ceb was so kind, he was helpful with what he could and was just very understanding. Appreciate his work alot
21 February 2026
Unprompted review
Reply from Vegastars
We are so glad to hear that you had a great experience with Ceb, Corey-Jay Anderson! It's important to us that our team remains as helpful as possible, and we'll make sure he hears your kind feedback. Thanks for the 5-star rating!
Vegastars Team
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