vegasmoose.com Reviews 58

TrustScore 3 out of 5

3.2

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the instant payouts and quick withdrawals, highlighting the efficiency of the process. People also frequently mention the smooth-running website, fast-loading games, and a good variety of options. Several users found the registration process quick and simple, with no issues depositing funds. The customer service is often described as polite, helpful, and quick to respond. However, some people were dissatisfied with the refund process, with several reporting difficulties in receiving their money or having withdrawals rejected. A few other people also felt that the payment process was problematic, experiencing delays in withdrawals or issues with card withdrawals. Some customers also noted difficulties accessing their accounts or receiving adequate customer support when issues arose.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment. While some reviewers praise fast withdrawals,... See more

Website

Users describe ambiguous interactions with the website. While many reviewers praise the site for its great... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the customer support team,... See more

Refund

Customers express significant dissatisfaction with the refund process. Many report issues with missing funds... See more

Based on these reviews

Rated 4 out of 5 stars

I like this casino because once You send your ID and confirm it you the payout is instant and not many casinos do that they are brilliant for that there for sure

Rated 5 out of 5 stars

I had a really good experience with VegasMoose. The registration process was quick and simple, and depositing funds worked without any problems. The website runs smoothly, and the games load fast... See more

Rated 5 out of 5 stars

I think this online casino is fantastic. It offers a wide range of slots and live table games. What really sets it apart is the instant payouts and withdrawals, unlike other sites I’ve visited.

Rated 5 out of 5 stars

An extremely good company. Good winnings, good bonuses, large amount of different payment methods, but my personal favourite is the payout time, sometimes it's within a minute or two, but maximum 1-2... See more

Rated 1 out of 5 stars

I've used this site amongst others and I must say this casino is terrible. It is the only casino that takes a week to give you your withdrawals. When contacting support they said up to 5 working days... See more

Rated 1 out of 5 stars

Avoid. Card withdrawals doesn't work for half year. For whatever reason. Open banking withdrawals takes days.. Every other casino takes from instant to max 1 hour. Vegas moose approving them manually.... See more

Rated 1 out of 5 stars

Withdrew funds. No sign of them on 7th day. Contacted multiple times. Given usual spiel. Saying 1-5 days. The withdrawal hasn't even started to be processed yet. Keep getting fobbed off. Its clear fro... See more

Rated 1 out of 5 stars

I recently signed up deposited and got a small amount of winnings. I withdrew this on the Saturday and it is now the Monday and it is still saying pending. When I called them they were quite rude on... See more

Rated 1 out of 5 stars

Absolutely disgusting customer service, pay out is made difficult and withdrawals get rejected back to your casino account. They force your had to lose your winnings. This casino should be avoided at... See more

Rated 1 out of 5 stars

That company doesn’t deserve even one star ,they did not pay out my money and try to make me look like an idiot and convince me that my transaction has been approved but there is a proof on the websit... See more

Rated 1 out of 5 stars

They took £500 deposit and restricted my account with no warning prior. I can’t get in. Last time I reported them and stopped using he process because they unrestricted,but its enough. Im reporting an... See more

Rated 1 out of 5 stars

NO STARS!! Company is a complete joke! Customer service? Well I won’t call it customer service if you ring u will get put into a voicemail box. ( email ) hours to get back to you. I thi... See more

Rated 1 out of 5 stars

The worst casino ever ,they give you 100 spins daily which giving you nothing! I tried to withdraw my winnings and money never got in to my bank account! Don’t think their offers are attractive,it’s a... See more

Rated 1 out of 5 stars

0 stars. Absolutely shocking site. Even if you're lucky to win and that's a massive if, you won't get paid out. I, personally was never lucky enough to even win lol. Literally just takes money off you... See more

Rated 1 out of 5 stars

Notice that the positive reviews are all very suspiciously similar. Be smart and read the 1 star reviews which all report the same issues. Vegas Moose have been sending me harassment texts and forbidd... See more

Rated 1 out of 5 stars

Don't waste your time or money they don't pay out. avoid the phone casino and red 7 slots aswell. They're all the same company

Rated 5 out of 5 stars

Quick withdrawal, easy to get hold of customer services, easy to set limits. Had a few wins now and in back within the hours

Rated 5 out of 5 stars

Honestly the customer support service team here is one of the best I’ve ever seen and I’ve used many gamba sites but this one really stood out for there quick responses and just genuinely helping me w... See more

Rated 5 out of 5 stars

Good app. Double my money on first deposit. Fast withdraw and very helpful customer service.

Rated 5 out of 5 stars

Great games quick withdrawals. All round easy service quick efficient would highly recommend .

Rated 5 out of 5 stars

This online casino is amazing and offers a lot of slots games fast payments as well

Rated 5 out of 5 stars

I'm a genuine true person and I can genuinely say hand on heart ive had nothing but excellent experience with this casino, I would highly recommend. I've made very small deposits on my account since o... See more

Rated 3 out of 5 stars

The site is easy to navigate round, easy to deposit and easy to withdraw and doesn't take long to hit the bank


3.2

Average

TrustScore 3 out of 5

58 reviews

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Rated 1 out of 5 stars

One because it cannot be zero.

One because it cannot be zero.
Well let's see tempting no wagering on free spin winnings,relatively easy registration process, I wanted to go through verification before making any deposits, but didn't went well. Uploaded the necessary documents, no clarification whatsoever. Contacted them, been asked to send again, I did I have to say their customer service was very responsive but incompetent, got plenty of copy paste replies which were confusing, so I asked for further information just didn't get clear answers to the questions. Then when when finally things were cleaned up I made a deposit using PayPal it went through, started playing some slot game constantly losing, lost interest playing, because losing my money constantly is not much fun for me. Tried to withdraw but can't apparently you cannot withdraw using PayPal? So they forcing me to make another deposit using a debit card in order to get my own money back!!! By the way they charging you both for deposits and withdrawals, so if I want my money back I have to pay them even more. Also there is a minimum withdrawal of 20£ to keep in mind.

4 March 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely awful company

Absolutely awful company, deposited £50 and won £150, I thought I had withdrew my funds from my account but i forgot to. Tried to call the customer care number and I’ve called for weeks and had no response. Shameful scam of a company

3 January 2025
Unprompted review
Rated 1 out of 5 stars

Would give a zero star If I could

Would give a zero star If I could. Deposited by Trustly and had a big win, tried to withdraw and could not without registering a card, never had a problem withdrawing by trustly on other sites. Took 10 days and numerous emails to receive my winnings. Stay clear, there are much better sites to play on out there

24 December 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible company

Absolutely terrible company. Ask for lots of personal information passports driving licence utility bills and still won’t pay out your winnings . Please be careful as they ask for too much personal information and then they blocked my account and won’t answer the phone to me either .AVOID THIS COMPANY

7 January 2025
Unprompted review
Rated 1 out of 5 stars

Still waiting

Use this site for two years. Never won much but always paid out straight away. Then when it's a few hundred they don't pay. They are insanely rude when talking to them they just don't seem legit. All because it's an amount they are not happy to pay out. Don't use them. They will tell you that it's only bitter customers who write these reviews, we are bitter because they are thieves

30 December 2024
Unprompted review
Rated 2 out of 5 stars

Still waiting after 7 days for a…

Still waiting after 7 days for a withdrawal emailed several times regarding it and they said it can take 1-5 days. Other withdrawals have gone through that I did after this one but this one is still pending after 7 days!

11 December 2024
Unprompted review
Rated 1 out of 5 stars

Really poor rtp.

Not calling this a scam site, just giving my experience. Over £100 in same slot, rtp of around 8%, only two wins over £1. Constantly gives 3 of 4 feature symbols but only once gave the 4th. This feature returned zero, 12 losing spins. Never expect to win loads online but do expect some kind of return for entertainment value. Did not get any fun here at all.

11 December 2024
Unprompted review
Rated 1 out of 5 stars

These people are scum

These people are scum, don't go anywhere near them. I made the mistake of putting my phone number into their website to get some special offer, and months later I still get spammed 4 or 5 messages a day from random casino companies, that are either part of Vegas Moose, or companies Vegas Moose has sold my details to.

Even when you text stop to the Vegas Moose disable number, they don't stop, they just keep spamming.

30 November 2024
Unprompted review
Rated 1 out of 5 stars

On the 5th day still no sign of my…

On the 5th day still no sign of my money in account wrote an email no reply still pending on there end awful site will not be using again once MY winnings is in!! sent documents over a week ago all set up still waiting never had this experience on any sites thing is never this long to take my money when depositing this really needs sorting out as I am clearly by the other reviews not the only one ..... just to let you all know just spoke to customer service and WOW what an absolute terrible experience I've just had getting spoken to like crap by a big grown man who can't Speke to people with respect dealing with there issues never ever again put the phone down because he didn't like me interrupting his answers what I've already heard and read attitude on this guy is 100 spoke to the same person what he's saying wasn't him like I was born yesterday get a grip worst site only waiting to be paid out an will be taking this further maybe even to the local papers as this ant the way the Speke to you is not acceptable

19 October 2024
Unprompted review
Rated 1 out of 5 stars

They don't pick up the phone their line…

They don't pick up the phone their line is always says " please leave your message after the tone"!

They advertise 150 free spins after first deposit. Deposited, but never received free spins as advertised.

Sent an email as well, got no reply.
It was my first deposit and probably will be the last.

3 October 2024
Unprompted review
Rated 1 out of 5 stars

Not a Good Casino/Experience

Terrible site with an even ruder customer service base. Took over a week to pay out £3k and when I asked about the process they couldn’t even provide a straight answer. They are limited to £2k per withdrawal transaction and they charge you a fee to withdraw your own funds. To make matters worse they say you can deposit with PayPal but then it has to go to a different payment when you withdraw. Avoid.

3 September 2024
Unprompted review

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