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2.6
15 reviews
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Friendly customer support handles whatever issues I have without hesitation, would say Vegas aces is 10/10 all together!! Thanks
Reply from VegasAces
Hi Devin, thank you for your feedback! We’re glad to hear our support team has been helpful and that you’ve had a great overall experience. We appreciate your support!
I won a jackpot and nnever was paid out it glichd and th first customer service ep I had said they could se my betting 2.00 and the the next day they couldnt. Even see me playing the game I wouldn't play with this joke of a casino
Reply from VegasAces
Hello Tiffani, we appreciate you bringing this to our attention and understand how frustrating it can be to receive conflicting information, especially regarding a jackpot; your experience matters, and our team is actively reviewing the details to ensure everything is properly addressed and clarified, please reach out to us at your convenience so we can connect directly and follow up with you.
Don't play at this casino they trick you to put money on your account and they make it sound good to where they give you a bonus to go along with your money and they don't even tell you it's a 40 times play through to even to withdraw your winnings plus the only way you can redeem your money is through Bitcoin so just for you to know so they don't get you like they got me twice plus if you do try it out watch out for what your betting because I thought I was betting 40 cents I thought it said it was the lowest bet you can go and it ended up being 40$ bet I got at customer service and they said it was my fault and said I'm burnt that it was my fault they trick you thinking it's a 40 cent bet it really was a 40$ bet and plus if you get over two hundred bucks cash out right away because they will start taking it from you I tried every slot and wasn't hitting and they got all the money back this place is a scam don't trust them don't waste your time on customer service either they will act like they care but they screwed you over anyway possible
Reply from VegasAces
Hello Justin, we appreciate you taking the time to share your experience and understand how concerning this situation may feel; our platform is designed to operate with clear terms and consistent gameplay mechanics, and all features, including wagering requirements and bet selections, are displayed transparently on our website for review at any time. We’d like the opportunity to look into your account activity and walk through this with you step by step to ensure everything is fully clarified, please reach out to us directly so we can connect and follow up with you.
What made my experience great was the customer service they were great time efficient didn't take long to handle my request everything was handled and offered a welcome gift also it was Kool I recommend this platform in they also have a good selection of games
Reply from VegasAces
Thank you for sharing your experience Alisha, we’re glad to hear our customer support team was able to assist you efficiently and make the process smooth from start to finish. It’s great to know you enjoyed the game selection as well, and we truly appreciate your recommendation!
They would not let me withdraw the $100 in my account said they cannot verify me . I sent copy of credit card and valid ID, they stated that they would refund my $51 deposit, and then he laughed like he was a tough guy....what a joke of a casino.
Reply from VegasAces
Hello Stephen, we’re concerned to hear about your experience, particularly the interaction you described with our support team, as that does not reflect the level of professionalism we aim to provide; we take this matter seriously and would like the opportunity to review what happened and follow up accordingly, please reach out to us directly so we can connect with you and look into this in detail.
Please don't play this casino. SCAM SCAM SCAM
I have 2 pending deposits that were not paid in the timeframe they promised & the customer service speaks generic language & is unwilling, not unable, to provide me with payment or estimated time to process payment & insist that I “be patient” Also I caught the roulette games stealing my chips
This company sent they sent me a text with a link leading to what they say was free spins which ended up in a jackpot that only led me to their company to create an account and make a deposit they are obviously not a casino they're just in this business to scam people out of their money I have messages with their agent and I'm leaving them alone with this review do not waste your time or your money with this company they are only there to steal your money well I would post pictures but it won't let me I will make sure I find somewhere I can post pictures so that people can see this it's a scam
This casino is a bunch of scammers, they make excuses to not give you the money you win, I won twice and they did the same thing to me, they make excuses, don't play this casino, they're crap, and their customer service is useless.Don’t play this
THEIVES AND LIARS. SHADY. I'M A DEPOSITING PLAYER AND THE Y WILL NOT GRANT MY WITHDRAWAL. THEY HAVE TERRIBLE CUSTOMER SERVICE. RUDE, UNPROFESSIONAL BUNCH OF SUB HUMAN BUSINESS OWNERs. DON'T PLAY HERE. PLAYER ID : AWOOD142
Their website states 5 minute processing time for payouts. Very misleading and not true at all. I'm still waiting on a payout. I don't recommend playing at this online casino.
Do not play on this site its a scam. I've been waiting more than 2 weeks to receive free spins for 2 different games I was playing and received an error when I was trying to splay free spins on Jingle Jewels and Wrath of Medusa and called 800 number and was advised it would be fixed after the first game so I proceeded to play and then when i was finally awarded free spins on another game it also did the same thing , I was spinning for 10.00 and 7.00 when this happened, granted I started spinning with 1400 and in a mater of 5 minutes I had only won those free spins. After calling csr numerous times being told it would be escalated and resolved in 24 hours since Jan.28, 2024 I requested a refund on Feb. 14. 2024 and was told it would be reviewed within 24 hours if they would grant a refund and when i tried to log into the account on Feb 16, 2024 my account has been suspended. So I called again and was told to allow 2-6 hours for a resolution, which i doubt if anything happen since I've been given 24 hours everyday yet nothing done. Tney blamed the provider for the games but those games work on the other sites I play on without any issues.
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