Veezu Reviews 

Ordered a taxi short notice as my car broke down and I needed to make a hospital visit. I asked for a price when booking to a non local hospital one way and was told £43. Driver 15 minutes late to what I was told. When we arrived he charged £52 pounds. When I queried it and said I had been quoted differently the excuse was that he had gone over the bridge(usual route).Paid as needed to get into the hospital but wont be using them again. Used telephone number for Avenue taxis which was a well known local company with a good reputation, apparently they have been taken over by Veezu.

I thought this service was amazing, a well deserved 5* review. I really liked the contact via text, the ability to pay online, and the recognition of my account when I rebooked. I chose the wrong pick up point, but Veezu and their drivers could not have done more to help me rectify this mistake and make sure I was collected safely. Thank you for persevering and helping me 🙏

Absolutely horrendous service from this company and I will never use them again. I booked a taxi for 5.30 am to the train to London. I booked it well in advance of my train departure and despite two calls to the office and assurances it was priority no taxi arrived and train was missed.
If I could give no stars I would have.

I booked specifically a van, as we had a few pieces of luggage, to take us to the Cambridge train station to go to the airport. Despite booking a van, the company sent us a small car unsuitable for our luggage. As well as turning up late. The driver was very rude telling us I didn't book a van. So we missed our train, we had to book an airport parking costing us a fortune.

This has happened twice, the wrong vehicle was sent to pick us up.

If I book a van, I expect the company to send us a van not a small car, and I expect them to be on time, not half an hour late. They didn't have the excuse of traffic, as it was 5am when we booked it for.

Very poor service and very rude drivers. I would NOT recommend this taxi company and I will NOT be using them again. I will be using Uber from now on, as they have never let us down.

Book a taxi 2 hours in advance and youll wait an hour after you booked it for

Shocked by the inconsistent pricing and a ridiculous £5 surcharge just for having a pet securely locked inside a small carrier.
The driver on the way to the vet was completely fine and didn’t charge anything extra. However, the driver on the return journey insisted on a £5 pet surcharge.
Charging extra for an animal that stays locked inside a secure carrier for a short trip is completely unfair, and the policy is totally inconsistent. Check options before booking.

Review Text:Absolutely shameful behavior from Veezu / Amber Cars. Their mobile app glitched and authorized my card four separate times for a single journey, creating three massive duplicate pending charges.I am a vulnerable, disabled person with complex mental health issues. I explicitly explained to their team that withholding this money has left me entirely trapped for three days without a penny to buy essential food. They simply do not care.When I called, the call handler openly admitted that the extra charges were showing as "pending" on their system. Yet, they refused to reverse them back ASAP or drop the pre-authorisations. Everyone knows how their system works: if a passenger cancels a ride before taking it, or if Veezu cancels a ride due to unforeseen circumstances, the pending holding funds are released back to the bank account instantly. Furthermore, when they have made app errors in the past, they managed to process my refunds within 24 hours. There is absolutely no technical reason for them to hold onto my money this time.They are intentionally hiding behind the "blame the bank" excuse, knowing full well that banks cannot release a pending merchant hold until the company manually voids it on their card terminal gateway.They have refused to help me twice and are now actively ignoring my formal emails. I have escalated this directly to West Yorkshire Trading Standards and filed a formal fit-and-proper complaint against their Operator's Licence with Leeds City Council.Veezu management: check your system, look at the email you are ignoring, log into your merchant portal, and cancel these three duplicate holds immediately.

Quoted £20, charged £23 with no clear explanation for the difference despite following up. Customer service didn't respond to my complaint email. Used Uber for the same journey a few days earlier for £17. Won't be using Veezu again.

Absolute rubbish service. Pre booked a taxi for 18:20 to catch a train in Telford. Didn’t turn up so missed it

What a heartless company this is, when one of their taxis is involved in an accident with my daughter in the back and all they’re bothered about is charging her for a replacement taxi(which she didn’t order) while she was in the back of an ambulance. It was the taxi drivers fault but Veezu said all their drivers are self employed so it’s nothing to do with them. Didn’t even ask how she was!

If I could put no stars I would , booked a wheelchair 2 weeks ago for a dentist appointment for a gentleman from a care home ! Not only did he miss his appointment the staff was rude & unhelpful

Since they took over from Britannia their prices have sky rocketed. What used to be only a £4 journey last year, is now a tenner. I cancelled straight away. Will not be using them again

Some random person came knocking
On my door at midnight in distress saying his mobile had died and could he use my phone to call a taxi, he got tje taxi and about 15 minutes later I had the driver call my phone because he wasn't willing to take this person to the bank and demanded I pay for it screaming down the phone at me. Disgusting!

I spoke to a rude receptionist who I could hardly understand. She told me that the North Town restaurant didn't exist. I was overcharged by £3, the taxi driver told me that but was unable to do anything about it as the fare was fixed by the office. Terrible service.

Super questionable pricing shown in the app, not divulging what the fare actually includes. Be careful if booking for Leeds airport - they'll include an £8 drop off charge in the fare without warning you, and when you realise this the driver will refuse to drop you off in the free drop off zone which is 5 minutes walk away from the terminal.

What is the point of pre-booking a taxi when there's no guarantee that anyone will show up! I've used this app a few times but never again. There are very few private taxi companies where I live so I rely on pre-booking. On two out of the four occasions I've used this service I've had to call the office to find out where my cab is. This morning I was told "sorry there's no-one available so I can't give you a time". Utterly pointless.

I booked a taxi 6 days in advance. I was going from Lee on Solent to Gatwick airport and booked the taxi for 12:30. When it didn't arrive by then I rang the office and was told one would be with me in 10 minutes. I knew I was being fobbed off, so I asked for the name of the driver and was told they weren't allowed to tell me. I then asked what car would be coming and was told it was a Skoda Octavia. I was again assured it would be with me in 10 minutes.
The driver then phoned me to me say he had just been given the job and was 30 minutes away in Portsmouth!
Despite giving the firm 6 days notice, they had failed to allocate a driver, and if I hadn't have phoned, I'd still be waiting. When you need a taxi to get you to an airport, a delay of half an hour could be crucial.
I have nothing but praise for the driver, who was very apologetic and fortunately there were no hold ups on the journey, so I made it to the airport in time for my flight, but I didn't need the stress caused by the incompetence of the firm.
Needless to say I won't be using them again and I've told my family and friends to avoid them.

I had a very bitter experience with a driver who treated me very rudely and unprofessionally. So disappointed, never want to book a ride again.

DO NOT! I REPEAT DO NOT book a taxi with this company. My daughter booked a large vehicle 4 days in advance to get us on our way to the airport. When the time arrived, surprise, surprise NO vehicle, stranded, ALL FIVE OF US. No record of our booking and certainly no customer service to try and rectify the ordeal!! I repeat DO NOT BOOK THIS COMPANY. If I could have given zero stars, I would have!!

Only rated one as i was unable to rate lower. Charged more than i was quoted on an airport transfer. Checked 3 times verbally the price and was told £84. They charged £91. I rang whilst on the journey and told i had to pay it. Use a company who do not rip you off like these. I will be escalating higher to trading standards and the council who issue their taxi/private hire licences.
This was from Luton Airport to St.Neots.