Vechtsportonline.nl Reviews 725

TrustScore 4.5 out of 5

4.4

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Company details

  1. Activewear Store
  2. Fitness Equipment Store

Written by the company

Vechtsportonline.nl alle topmerken onder 1 dak! Specialisten op het gebied van vechtsportartikelen. Al 30 jaar een fysieke winkel van 1000m2 waar je alle topmerken kan proberen en testen. Daarnaast ook een duidelijke webshop met enorm veel keus. Er zit een klantenservice medewerker voor je klaar om je vragen te beantwoorden via de mail of telefoon. We zijn als een van de weinigen in onze branche aangesloten bij thuiswinkelwaarborg om jou als consument online en offline zoveel mogelijk vertrouwen te geven! Garantie en service wordt al 30 jaar verleend met liefde voor de klant. Veel keuze op het gebied van bokshandschoenen en scheenbeschermers. Judopakken , karatepakken , taekwondopakken. Braziliaanse Jiu Jitsu en Jiu Jitsu. Ook het snel groeiende MMA of te wel Mix martial arts artikelen zoals mma handschoenen. Bokszakken voor thuis en natuurlijk ook voor de gyms. We richten complete gyms in voor personal trainers en sportscholen.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

725 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Quick processing, but damaged products and poor packaging experience

Products bought: Joyagear Elasto Handwraps and Joya Handpads Leer Fight Fast

Positives:
1. Order was processed within 2 working days
2. Decent selection of products

Negatives:
1. Products arrived damaged (in sealed condition)
2. Products were not packaged well (no protection, loose products in the box)
3. My product review does not show on the product page, only on my account page under "My reviews" making it impossible to share my experiences with the products I bought
4. Webshop uses DHL for returns which the consumer must pay for (6-8 euros). No option to pickup from a Post NL / DHL location to save on emissions (must be sent to the company directly via consumer)

28 January 2025
Vechtsportonline.nl logo

Reply from Vechtsportonline.nl

Hi Hasan , Thank you for your review. You can always contact our "service@vechtsportonline"when you are unsatisfied with the products from Joya. This is not the place to do so. We are always open for suggestions to do things better! We dont send damaged goods on purpose !
Thank you anyway

Rated 5 out of 5 stars

Awesome shop

Quick answers to questions about purchases. Fast delivery. And the quality of the clothes I bought is great.

25 November 2024
Vechtsportonline.nl logo

Reply from Vechtsportonline.nl

Great review! Thank you! i hope this inspires others to come and shop.

Rated 5 out of 5 stars

Very happy

Good quality, fast delivery, very happy with the order.

6 June 2024
Unprompted review
Vechtsportonline.nl logo

Reply from Vechtsportonline.nl

Great Review, thank you very much! Hope to welcome you in our bigggest showroom in the Netherlands as well

Rated 1 out of 5 stars

I bought a product online on the…

I bought a product online on the official website which I did not receive, the courier lost the package. I reported immediately that I did not receive the products I paid for from them and asked for a refund. They sent me a form to fill out, I sent it back and they replied that the time for it is up to 3 days. I have not received either the products or the refund of the paid goods. Never again, I do not recommend. I was cheated and robbed !!!

7 January 2023
Unprompted review
Vechtsportonline.nl logo

Reply from Vechtsportonline.nl

Dear "Friend" Could it be you made a mistake with reviewing our company ? We don't have a order with your name and we don't have communication on this matter!. We have never in 25 years robbed anyone so could you give your ordernumer to our helpdesk? service@vechtsportonline.nl so we can help you. Otherwise i have to ask trustpilot to remove this review

Rated 5 out of 5 stars

Great service!

I have ordered a product that needed to be returned. I have sent and e-mail and received an answer from Dennis who helped me to return the product and made a new order for me very shortly. Great experience!

28 December 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommend 👌

Placing the order easy. Rich selection of products. Superb & excellent customer support. I must mention Dennis who was amazing help. This was my first purchase and will not be last.

5 August 2020
Unprompted review
Rated 4 out of 5 stars

Purchased an item that clearly stated…

Purchased an item that clearly stated "2-3 day shipping". Two weeks later and it still hasn't arrived. Called on the phone a week ago to ask where it was and they said it first had to be ordered from their supplier and then would be shipped to me (they also said it would be with me in a couple days from when I called). So they knew that it couldn't possibly be delivered in 2-3 days, so why say that on the website?

Shipping delays and complications due to Covid are understandable. What isn't understandable is lying about the shipping time on the website. This is a clearly dishonest business practice designed to dupe customers into ordering items under false pretenses.

EDIT: company contacted me promptly and said it was a misunderstanding between them and the shipping company. Once this was resolved it was shipped and arrived quickly. Thanks for fixing the situation!

1 August 2020
Unprompted review
Vechtsportonline.nl logo

Reply from Vechtsportonline.nl

Hi,

We're sorry to hear you have a negative experience with our service. We have got a sync with the stock from our suppliers that updates the delivery. Our apologies for the delay. Can you share, or send us your Order ID, so we can solve it with you?

Regards

Rated 2 out of 5 stars

when you buy something on the website

when you buy something on the website, products are not available so you have to wait more a week.
You have to call otherwise nobody inform you.
Not professional.

13 March 2018
Unprompted review
Vechtsportonline.nl logo

Reply from Vechtsportonline.nl

Hi Nicolas,

We are very sorry to hear that you're not satisfied with our service. Can you please send your order number to webshop@vechtsportonline.nl so we can check into your order? Thanks in advance.

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