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Vea Telecoms Reviews 

1,980
•
TrustScore 5 out of 5

5.0

Telecommunications Contractor
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Review summary

Created with AI, based on recent reviews

Evaluating 1,140 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, knowledgeable, and efficient when diagnosing and resolving various connection issues. Reviewers note that technicians arrive promptly, communicate clearly, and work diligently to get services fully back online without unnecessary delays. People consistently highlight the outstanding support received during callouts, noting professional diagnostics and thorough system checks. Some reviewers were not happy with initial delays and frustrating difficulties experienced with customer service channels before the engineers finally arrived. Consumers also mentioned dealing with extended internet outages and unfulfilled promises prior to the specialized repair teams successfully fixing the underlying faults.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as extremely helpful, knowledgeable, and... See more

Service

Clients share positive opinions on service, noting that engineers arrive promptly and resolve connectivity... See more

Customer service

Consumers find customer service to be positive overall, frequently praising helpful staff and quick repairs.... See more

Response time

Customers consistently note positive experiences with response time, highlighting rapid engineer visits and... See more

Website

Reviewers highlight mixed experiences with the website and online services. Some consumers report that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lost service over the weekend- was told had an appointment booked yesterday but Noone turned up waited all day. Really Nnoyed- however sajid and mdu restored my faith in you fiber as they sorted quick... See more

Rated 5 out of 5 stars

I had a visit from Kenneth from YouFibre as a part of my upgrade. Despite being his last job of the day, he had no issues in moving the ONT as I asked. Kenneth was kean, understanding, knowled... See more

Rated 5 out of 5 stars

Mauro and Eddie proven themselves to be experts in diagnosing and fixing the line fault. Quickly found the root cause and moved to re-splice damaged connection. We were back online within 40 minutes.... See more

Rated 5 out of 5 stars

Stephan and Sajid came this morning to rectify an incorrect installation. They were polite and friendly. They explained what they needed to do and ensured that I was happy with it. Once completed Saji... See more

Company details

  1. Telecommunications Contractor

Written by the company

Vea Telecoms , where our commitment to excellence drives everything we do. As a leading Maintenance and full turnkey telecommunications company, we prioritize customer satisfaction, innovation, and integrity in all aspects of our business. Our clear vision, robust strategic planning, and continuous dedication to improvement ensure that we deliver exceptional products and services tailored to meet your needs. With a customer-centric approach and a culture built on accountability, resilience, and gratitude, we strive to exceed your expectations every step of the way. Join us on our journey towards excellence and experience the difference with Vea Telecoms

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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5.0

All reviews

(1,980)

1,053 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Sajid and Mdu, you are amazing.

Sajid and Mdu did an amazing job. They professionally and perfectly set up the router and kept the place clean. They were friendly and so helpful. Thank Sajid and Mdu for your wonderful work; and thank Yourfibre for the super fast broadband.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Matthew and Wilkinson provided…

Matthew and Wilkinson provided outstanding service after multiple unsuccessful attempts to resolve our issue over the phone. They arrived promptly and worked efficiently to fix the problem, even when they were faced with unexpected challenges. Both engineers were friendly, professional, and showed genuine empathy throughout. Despite it being late in the evening, they attended without any hesitation or complaints. Truly excellent service from both.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Flynn and Jack from Burnley… thumbs up

Flynn and Jack from Burnley were spot on. Professional and efficient. Went through diagnostics to find the problem, resolved it, then verified that everything was working as should be from the cabinet on the street through to the property.

To be honest, they were quicker at fixing the problem than I was on hold when ringing customer service at YouFibre.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Professional friendly and helpful

Sajid and Mdu were very helpful getting us back online. Communicated well with us with what time they were coming and solved the route of the issues we were having when previously others did not. Very grateful for their help

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Service - Thanks

Had Jack and Flynn (Burnley ) visit today. Did a fab job and had me back online in no time.

Super respectful and even ensured cats didn’t escape too.

Thanks lads, great job.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Kenneth and Dom

Kenneth and Dom came over promptly within the time slot and they were kind, friendly and very respectful
Immediately they identified the issue and took very little time to effectively resolve the issue.
I would recommend their services as they are a credit to their work.

8 April 2026
Unprompted review

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