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Vea Telecoms Reviews 

1,980
•
TrustScore 5 out of 5

5.0

Telecommunications Contractor
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Review summary

Created with AI, based on recent reviews

Evaluating 1,140 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, knowledgeable, and efficient when diagnosing and resolving various connection issues. Reviewers note that technicians arrive promptly, communicate clearly, and work diligently to get services fully back online without unnecessary delays. People consistently highlight the outstanding support received during callouts, noting professional diagnostics and thorough system checks. Some reviewers were not happy with initial delays and frustrating difficulties experienced with customer service channels before the engineers finally arrived. Consumers also mentioned dealing with extended internet outages and unfulfilled promises prior to the specialized repair teams successfully fixing the underlying faults.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as extremely helpful, knowledgeable, and... See more

Service

Clients share positive opinions on service, noting that engineers arrive promptly and resolve connectivity... See more

Customer service

Consumers find customer service to be positive overall, frequently praising helpful staff and quick repairs.... See more

Response time

Customers consistently note positive experiences with response time, highlighting rapid engineer visits and... See more

Website

Reviewers highlight mixed experiences with the website and online services. Some consumers report that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lost service over the weekend- was told had an appointment booked yesterday but Noone turned up waited all day. Really Nnoyed- however sajid and mdu restored my faith in you fiber as they sorted quick... See more

Rated 5 out of 5 stars

I had a visit from Kenneth from YouFibre as a part of my upgrade. Despite being his last job of the day, he had no issues in moving the ONT as I asked. Kenneth was kean, understanding, knowled... See more

Rated 5 out of 5 stars

Mauro and Eddie proven themselves to be experts in diagnosing and fixing the line fault. Quickly found the root cause and moved to re-splice damaged connection. We were back online within 40 minutes.... See more

Rated 5 out of 5 stars

Stephan and Sajid came this morning to rectify an incorrect installation. They were polite and friendly. They explained what they needed to do and ensured that I was happy with it. Once completed Saji... See more

Company details

  1. Telecommunications Contractor

Written by the company

Vea Telecoms , where our commitment to excellence drives everything we do. As a leading Maintenance and full turnkey telecommunications company, we prioritize customer satisfaction, innovation, and integrity in all aspects of our business. Our clear vision, robust strategic planning, and continuous dedication to improvement ensure that we deliver exceptional products and services tailored to meet your needs. With a customer-centric approach and a culture built on accountability, resilience, and gratitude, we strive to exceed your expectations every step of the way. Join us on our journey towards excellence and experience the difference with Vea Telecoms

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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5.0

All reviews

(1,980)

1,053 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Superb service

Superb service. Both Sajid and Mdu had so much pride in their work is was unreal. Issue sorted and and done with a smile on their faces 😀

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Quick, Professional Repair Despite Initial Delays

I recently had an issue where our WiFi went down after a brick worker accidentally cut the cable. On top of that, it was quite difficult to get through to YouFibre due to the backlog from their rebranding from brsk, which was a bit frustrating at first.

However, once we finally managed to book an appointment, the experience was excellent. Jack and Steffan from Manchester arrived as scheduled, quickly identified the issue, and repaired the cable within about 10 minutes. The job was done efficiently and professionally, and everything has been working perfectly since.

Overall, despite the initial delay in getting through, I’m really impressed with how quickly and effectively the problem was resolved. Great service from the engineer.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Sajid & Mdu brilliant service

Sajid & Mdu brilliant service very friendly and made sure a proper job was done, Internet speed checks and installation was fast and professional, would definitely recommend to others.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Had 2 engineers over to move my ONT…

Had 2 engineers over to move my ONT from one end of the house to the other... Sajid and Mdu. Absolutely brilliant, great service and outstanding knowledge. Will be asking for these guys every time

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Jerald and Jonny Bradford engineers…

Jerald and Jonny Bradford engineers were helpful and bubbly with the ladies within the supported living scheme. The process took longer than expected but they remained until the job was complete. Very polite

23 April 2026
Unprompted review

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