Vea Telecoms Reviews 

1,980
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,140 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, knowledgeable, and efficient when diagnosing and resolving various connection issues. Reviewers note that technicians arrive promptly, communicate clearly, and work diligently to get services fully back online without unnecessary delays. People consistently highlight the outstanding support received during callouts, noting professional diagnostics and thorough system checks. Some reviewers were not happy with initial delays and frustrating difficulties experienced with customer service channels before the engineers finally arrived. Consumers also mentioned dealing with extended internet outages and unfulfilled promises prior to the specialized repair teams successfully fixing the underlying faults.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as extremely helpful, knowledgeable, and... See more

Service

Clients share positive opinions on service, noting that engineers arrive promptly and resolve connectivity... See more

Customer service

Consumers find customer service to be positive overall, frequently praising helpful staff and quick repairs.... See more

Response time

Customers consistently note positive experiences with response time, highlighting rapid engineer visits and... See more

Website

Reviewers highlight mixed experiences with the website and online services. Some consumers report that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lost service over the weekend- was told had an appointment booked yesterday but Noone turned up waited all day. Really Nnoyed- however sajid and mdu restored my faith in you fiber as they sorted quick... See more

Rated 5 out of 5 stars

I had a visit from Kenneth from YouFibre as a part of my upgrade. Despite being his last job of the day, he had no issues in moving the ONT as I asked. Kenneth was kean, understanding, knowled... See more

Rated 5 out of 5 stars

Mauro and Eddie proven themselves to be experts in diagnosing and fixing the line fault. Quickly found the root cause and moved to re-splice damaged connection. We were back online within 40 minutes.... See more

Rated 5 out of 5 stars

Stephan and Sajid came this morning to rectify an incorrect installation. They were polite and friendly. They explained what they needed to do and ensured that I was happy with it. Once completed Saji... See more


Company details

  1. Telecommunications Contractor

Written by the company

Vea Telecoms , where our commitment to excellence drives everything we do. As a leading Maintenance and full turnkey telecommunications company, we prioritize customer satisfaction, innovation, and integrity in all aspects of our business. Our clear vision, robust strategic planning, and continuous dedication to improvement ensure that we deliver exceptional products and services tailored to meet your needs. With a customer-centric approach and a culture built on accountability, resilience, and gratitude, we strive to exceed your expectations every step of the way. Join us on our journey towards excellence and experience the difference with Vea Telecoms


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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5.0

All reviews

(1,980)

1,053 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sajid and Mdu were professional and…

Sajid and Mdu were professional and courteous; they thoroughly investigated the connection issue, doing appropriate checks that had not been done by a previous engineer. They ensured the issue was resolved before they left but gave me contact details for support if there were any further issues

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Internet outage resolved

Sajid and Mdu very helpful and quickly solved the issue, a rat inside the cavity wall had chewed through the wire, fixed it quick and efficiently, always polite and well mannered

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Sajid and Mdu sorted the problem…

Sajid and Mdu sorted the problem swiftly after lots of messing about from YouFibre. Would highly recommend - if I had the option to bypass YouFibre and deal directly with these guys any time I had an issue, then I’d do so without hesitation. Thanks again for a job well done!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Professional and polite

Sajid and madu came to sort out a problem with my internet today. They were very professional and polite. Removed their shoes without me asking. They completed the job and kept me informed of the works. Highly recommended

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Don't normally leave reviews but…

Don't normally leave reviews but I just had to here, after having Internet issues with YouFibre for 6 weeks and no Internet at all for about a week and 3 failed engineer callouts in comes 2 Vea Telecoms Engineers (Sajid and Mdu, hopefully spelt correctly!)

Sorted in and out within the hour! Not only were they promt and super polite but also patient as I have 6 pugs so needed to wrangle them away.

They diagnosed the issue with 10mins explained the situation and got to work straight away.

I really want to thank them for getting us back online as its been a nightmare and also keeping us informed. They cleaned up after themselves and left things how them found them.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Internet down (YouFibre)

Internet down (YouFibre)
Logged a ticket.
Was told engineer be here between 1pm and 6pm.
The very friendly engineer Wilkinson was already outside before 12pm.
12.20pm he had fixed the issue and was leaving.
A+ service

6 May 2026
Unprompted review
Rated 5 out of 5 stars

I’m very happy with the service…

I’m very happy with the service provided by Wilkinson. He arrived on time, was polite and professional throughout, and quickly identified the issue with our WiFi. He explained everything clearly in simple terms and made sure the connection was working perfectly before leaving. His efficiency and friendly attitude made the whole experience stress-free. I really appreciate his help and would highly recommend him.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

You fibre engineer appointment

Sajid and Mdu, fixed my fibre connection, apparently caused by rodent damage. Prompt appointment and raising a fault on a Bank Holiday weekend, the fault process took less than 2 minutes to raise on the Web site.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Internet down - issue resolved

Fault reporting and telephone experience was not the best. Cut off twice. However the engineers Sajid and Mdu that were sent out were polite, explained exactly what the fault was once located and how it would be fixed. The fix was then done in good time.

5 May 2026
Unprompted review

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