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Vanilla Blush Medical Ltd Reviews 656

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, comfort, and effectiveness, particularly for those needing stoma and hernia support. Many appreciate the wide selection of items and their good value. The staff and customer service are frequently highlighted as exceptional, with people noting their helpfulness, knowledge, and caring approach, making the overall experience pleasant and supportive. However, some customers have experienced issues with product sizing and fit, finding certain items like hernia belts or specific underwear designs not providing adequate support or rolling down. A few also mentioned that the stitching on some recent purchases wasn't as strong as before, and one person reported not receiving their ordered items.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the quality, comfort,... See more

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their helpfulness, knowledge,... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality and longevity of... See more

Service

Customers had positive experiences with service. Many reviewers consistently praise the excellent,... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the staff for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing and friendly staff who make the process of ordering stoma support products easy. Very knowledgeable and helpful when discussing options. Nicola who owns the brand made me feel totally at ease... See more

Company replied

Rated 5 out of 5 stars

Nic, Simon and the team are amazing. For 11 yrs now I have had all my underwear, swim wear, support wear and Prescription items from Vaniila Blush the quality is fabulous the staff and service beyond... See more

Company replied

Rated 5 out of 5 stars

These are lovely stoma pants, I love that there’s a variety of lovely feminine prints and that they are high waisted, which just about covers my scars. As I’m not long after my j-pouch removal/stoma s... See more

Company replied

Rated 5 out of 5 stars

The in store service is exceptional. Tailored to your specific needs. Nicola has vast experience of the requirements of the clients. The online services are superb. I had difficulty at first but, a ca... See more

Company replied


Company details

  1. Medical Equipment Supplier
  2. Disability Equipment Supplier
  3. Gastrointestinal Surgeon
  4. Medical Supply Store
  5. Pharmacy

Written by the company

Designed with dignity. Backed by experience. Vanilla Blush creates comfortable, supportive medical garments for people with a stomas, incontinence or abdominal wall and groin hernias. Founded by former Neuro Intensive Care Nurse and stoma patient, Nicola Dames. Our products combine clinical understanding with real-life experience. We are an NHS-approved supplier, operate across the UK and Europe, and are committed to providing expert, compassionate support to every customer.


Contact info

Promotion box for Vanilla Blush Medical Ltd

Free Fitting Service.

We offer a free consultation fitting service with one of our experts.

4.8

Excellent

TrustScore 5 out of 5

656 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very helpful staff

Very helpful staff when the customer is dealing with a life changing event.

5 November 2025
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Reply from Vanilla Blush Medical Ltd

Thank you Sheila, very kind of you to say. Team VB

Rated 5 out of 5 stars

A+ Service from Vanilla Blush

The people at Vanilla Blush have real life experience of living with Stoma's, and were able to offer a considerate bespoke service. Highly recommend

17 October 2025
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Reply from Vanilla Blush Medical Ltd

Hi Scott.

Thank you so much for taking the time to give us this review. We are delighted you are happy. Team VB

Rated 5 out of 5 stars

Excellent company

Excellent company. I’ve had a stoma for 7 yrs and love the hernia vests
They have an excellent selection of beautiful underwear for women
I’d highly recommend them. Great customer service and very helpful

24 November 2025
Unprompted review
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Reply from Vanilla Blush Medical Ltd

Thank you very much Jill for taking the time to find us on TP and leaving this review. Warms our soul reading this lovely review. We are so happy you are happy with our product and service. Team VB

Rated 5 out of 5 stars

They are supportive and always deliver

Have used Vanilla Blush for the last 5 years and they are professional, supportive and always deliver thank you and all the best for 2026

8 November 2025
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Reply from Vanilla Blush Medical Ltd

Hi Julie. Thanks very much for taking the time to give us this review. We really appreciate it. Team VB

Rated 5 out of 5 stars

High quality products

High quality products. Service is always excellent.

21 November 2025
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Reply from Vanilla Blush Medical Ltd

Hi Neil. Appreciate the 5 Star review. Thanks very much. Team VB

Rated 5 out of 5 stars

Stoma belt for parastomal hernias. …

I felt I needed a stoma belt and met Nicola at the Derby Stoma Day. She measured me and sent me a belt that I have been trying out. I will decide if I want to order more. It feels comfortable.

9 October 2025
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Reply from Vanilla Blush Medical Ltd

Hi Peter. Thank you very much for taking the time to do this detailed review. We are delighted to hear you got it and that you are giving it a good try before requesting more. Feel free to contact if any further advice is needed. Team VB

Rated 5 out of 5 stars

Allways willing to help especially Nic…

Allways willing to help especially Nic has gone above and beyond
Allways giving me a free gift

7 November 2025
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Reply from Vanilla Blush Medical Ltd

Hi Mark, thanks very much, that is very kind of you. Delighted you are happy. Wear with pride. Team VB

Rated 2 out of 5 stars

Delivery poor

Measured for support belt 17th October.
Personally went to g.p. for prescription and mailed prescription that day. Now 19th November, still not received goods

17 October 2025
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Reply from Vanilla Blush Medical Ltd

Good morning, Isabel. It's a shame to see you have given us 2 star review. We have zero control over how quick the GP is and how quick the company who supplies your stoma bags (Salts Medilink) place the order. This item is in stock, we cannot dispense it without an order from the company who supplies your stoma products. I believe we have already chased this for you. I will today chase again. Hopefully you can see we are trying to assist as best we can. VB Team

Rated 5 out of 5 stars

I was given excellent advice on the…Hernia vest

I was given excellent advice on the phone. I was advices by Nov that the best would be more suitable then the girdle I was looking for. On this advice I opted for the best which was the correct decision.

23 October 2025
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Reply from Vanilla Blush Medical Ltd

Hi Moira. Thank you so much for this brilliant review. We are delighted you are happy. Wear with pride. Team VB

Rated 5 out of 5 stars

If you have a stoma you need this company

I first met the reps from vanilla blush about 13 years ago when I’d had my stoma 2 years. They have served me ever since with stoma knickers and vest top. Great service and great products.

18 November 2025
Vanilla Blush Medical Ltd logo

Reply from Vanilla Blush Medical Ltd

Susan. Thank you for taking the time to give us this wonderful review. We really appreciate it. Team VB

Rated 5 out of 5 stars

Very friendly and professional

Very friendly and professional. My order was dealt with in a timely and efficient way. Thank you.

30 October 2025
Vanilla Blush Medical Ltd logo

Reply from Vanilla Blush Medical Ltd

Coleen. Thanks for the 5 star review. Appreciate you taking the time to do this. Team VB

Rated 5 out of 5 stars

Great service

Great service. Easy to order online and quick delivery. And great products to boot!

28 October 2025
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Reply from Vanilla Blush Medical Ltd

Hi Dec, appreciate the review. Thanks so much. Team VB

Rated 5 out of 5 stars

fabulous product

fabulous product, excellent quality, game changer!

27 October 2025
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Reply from Vanilla Blush Medical Ltd

Hi John. Thank you for taking the time to do this review. We are very happy you are pleased with our products. Wear with pride. Team VB

Rated 5 out of 5 stars

Excellent product (hernia support belt)…

Excellent product (hernia support belt) and very helpful staff.

8 November 2025
Vanilla Blush Medical Ltd logo

Reply from Vanilla Blush Medical Ltd

Hi Michael. Appreciate the review. Delighted you are happy with our products and our service. Will share with the team. Wear with pride. Team VB

Rated 5 out of 5 stars

Excellent service

Have been using Vanilla Blush for over 5 years and have always found them very helpful and knowledgeable. I receive emails from them reminding me that I am due another garment on prescription etc. then they organise it for me. Excellent service.

7 November 2025
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Reply from Vanilla Blush Medical Ltd

Carole, what a lovely review to read. Thanks so much for taking the time to do this. Team VB

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