Vanilla Blush Medical Ltd Reviews 656

The in store service is exceptional. Tailored to your specific needs. Nicola has vast experience of the requirements of the clients. The online services are superb. I had difficulty at first but, a call to the office (and help was swiftly given) and I was able to use the online service easily. Choices are huge and, my garments arrived very quickly and discreetly.Excellent choice of products.Excellent value. Excellent service.

I have loved Vanilla Blush for years and have many knickers of different types from the brand - fancy lacy ones in beautiful colours, regular cotton knickers for everyday use, and hernia panty girdles for when I go running or hiking. This time I was very dissapointed to find out that the design of the panty girdle has been changed. I already have two of them from a few years back and love them. But the ones I got now have a much higher waist, yet that is not reflected on the web page. On the web page the girdle looks like the ones I already have, but the ones I got are much higher. So much so that they roll down and do not stay in place and therefore are not nearly as comfortable as the ones I had and wanted more of. And there was no way to know as the pictures on the web page are of the old model. This is bad for two reasons: I got something different from what I ordered, and I can't get the great panties I actually liked any longer.

Vanilla Blush are an excellent dependable company. I've purchased several items from them to support my stoma and have been very happy with the quality and longevity of their goods.

Excellent guidance, loved the first hand experience which was much appreciated.

Easy to order great products, great customer service

Excellent service and follow up emails
Excellent products which also wash well

Prompt service. Reminders when NHS products due each year. Don't wear anything else but Vanilla Blush underwear.

products are first class and staff very helpful

Nicola was lovely. She phoned me regarding being referred by nurse at hospital. She took the time to go over all the items that might meet my requirements. I didn’t feel rushed, and felt very supported by her, not only regarding support items for my stoma, but in general - my well being, any concerns or questions that I might have. My product arrived very quickly too. I would highly recommend this company. The items are just what’s needed and the customer service is excellent, to say the very least.

I find this company so easy to order from. They keep you informed every step of the way. I always order the ladies Ostomy pants and their t shirts. All good quality.
I would recommend.

So nice to able to actually speak to someone on the phone , and they are so pleasant and helpful.
Goods arrived very quickly, thank you VB

Superb service. I ordered my usual size but having lost weight they were slightly too large.
I emailed for a swap as I was going abroad in the next 5 days.
The wonderful person Kim, suggested I just reorder the size required and send the others back as a return to speed up the process of getting the correct ones

I re-ordered and advised Kim of the new order number. The vests were with me the following day. Absolutely brilliant
I sent back my return and the credit was in my account within 7 days.
Fantastic product and superb service.
Thank you

Very easy to access,helpful and quick service

Very helpful and experienced staff.
Great service.
Products fit for purpose.

A quick phone call to order items which were delivered promptly.
Thank you.

Lovely greeting going though the door nothing is a problem great products

Always great customer care support and service. Love Vanilla Blush clothing 🥰

The girls were very helpful and understanding of my situation. Went through all my options thoroughly

Fantastic items, wonderful service. Professional and excellent service