VB FASHION Reviews 

I paid for items that never arrived. I messaged Rachel, and she said they were on the way—but weeks passed and still nothing. Eventually, I asked for a refund, but I’ve never received the money I’m owed.

I’m a full-time carer for my two children, and this was meant to be a small treat for myself. It’s been a real letdown. £51 might not seem like much to some, but it’s a lot to me.

The service has been poor, and people need to be aware of her and her business. From what I’ve seen, I’m not the only one—others are in the same situation. It’s a shame, because the clothes are genuinely lovely.

I ordered from Rachel via Facebook and have yet to receive my items, despite waiting over a month. I've tried reaching out to her numerous times via Messenger, but I've received no response. I even attempted to contact her through different chats, only to find that my messages were removed.

I understand that things can sometimes take longer, but this is completely unacceptable. I’ve paid for my order and received absolutely nothing in return, while Rachel regularly posts about her small business. She often shares that she understands the struggles of her customers, but it seems she forgets that paying for an item and not receiving it is a significant burden—especially when you’re not getting any answers or assistance.

This is my last resort in sharing my experience, as I have been ignored and left without a resolution. I wanted to warn others about this issue before they consider making a purchase. It’s disheartening, and frankly, I feel taken advantage of.

Rachel is a scam artist. Does “sales” on Facebook, but no official invoices. I paid straight away. She never sent the items, and doesn’t reply to messages. Do not trust. She basically is a thief, rubbing her hands together at innocent people’s expense!

Ordered a blazer back in February. It never arrived.
Messaged Rachel, she said she would chase it, then heard nothing.
I have since sent several further messages and she just ignores them.
Will never order again.
Very poor customer service.

What can I say???? Ordered something back in November never arrived asked for refund and now middle of January still nothing. Communication next to nothing, excuse after excuse when they did reply.
I will never order again and don’t recommend them with the way I have and still being treated

Placed an order on the 15/11 still haven’t received my goods. Was told she would send next day delivery on 12/12 and still nothing I’ve made contact to chase this up and now I’m being ignored. I’m all for supporting small retailers as she constantly requests within her page but surely they should try to resolve any issues and not just ignore the customer. 😡😡

Places my order on 11th October, no tracking info sent. Numerous attempts to contact rachel who had not replied or offered me a refund. Avoid

Seems I'm not the only one!! Ordered 2 mo ths ago, no order received so offered a refund or credit towards other items. There was some other things I liked so chose the items, still nothing received and no refund!! £49 out of pocket! Messages not responded to and now I'm blocked! Avoid!!!

Vb fashion took my money and didn't send the item. I wrote them emails and on Instagram. They ignored me. They sent me a fake screenshot lying that they returned my money. I had to put in a claim to my bank to get my money back. Now VB fashion has the audacity to ask for more details or my review will be removed from here. I have screenshots of everything. I will just put it on social media.

Still waiting from July for an order , now being ignored although I'm messaging through the channels requested within the waiting time frames. I've paid and not recieved but they keep my money and ignore me?
All I want are the good or my money back . I really don't understand why that's a problem. Come on be fair?
You cannot run a business like this, looking at the other reviews this happens alot

Please do not use this company. I sent an order back & it was received back on 5th August & I’ve not received my refund 2 months later! All messages are getting ignored. £56 paid for the items & now £5 postage back to them aswell! So £61 in total absolute joke! I’d used them a few times & the wrong item was sent. I did receive a refund the time before but this time there absolutely no way I’m getting anything back. How disgusting!

I don't understand why you guys even run a business if you can't deal with your customers the correct way? Such poorly communication - waiting weeks for any sort of updates on package. Messaged to say my package hasn't come last month, still waiting for a response to this day and a REFUND on the goods i never received. I have been patient enough, waiting and just waiting for a response back. But its ridiculous, fair enough you are busy but come on.. don't take orders you cant do if its too much. Or just don't RUN A BUSSINESS.

Didn’t get my order

They were cheap but putting another sticker over the sell by date is not really allowed is it . The dried beans looked old the second i opened the parcel.

I placed an order in October 23 and December 23. After multiple messages being ignored I finally got a response in February advising me that there was issues with the suppliers and as soon as they had tracking information, it would be passed on to me. I entered a raffle in December 23 and won 2 outfits, again I was advised I would receive these as soon as they were available from the supplier. Every week there are updates in group from Rachel, one of the company owners, advising customers not to message as they are working there way through hundreds of emails and messages. Rachel also advised that if anyone hasn't had a response, not to keep sending emails or messages as this will just delay a response from them as they aren't in the right place or don't have the correct information to be able to give a response. So, with all these updates, I hang fire but react to the comments so Rachel knows I've read and acknowledged the information.
April 24, stupidly, I ordered another two items because i have good faith that I'm going to receive my goods, due to Rachel acknowledging every order i place and every payment i make.
Nothing received, so I send 3 messages asking if someone could help me with my orders and raffle prizes. I hear nothing back so the only way to try and communicate is through the VIP Facebook group. I post earlier last week asking if anyone could help me sort out my order. Rachel responded and said she would be in touch the following morning as my messages had all gone into the junk folder and they've been missed. Fair enough, I think to myself.
I still, a week later have not heard back and Rachel has suspended me from the group to prevent me from getting in touch.
Being a Fraud Officer, I have of course, taken screenshots of every message sent and every response, along with all the records of payments and screenshots of Rachel suspending me from the group.
They now owe me over £116.00 for goods received. If I don’t receive a response or my refund shortly, I'll be left with no choice to take this further with my next steps being to contact Trading Standards to report fraudulent activity and to let HMRC know that whilst Company House states that the company may be in liquidation, a huge profit is being made on the VIP fb group. I will also be contacting my bank for a refund as I believe, I have been a victim of fraud with no intention to provide me with goods purchased. A complaint to FB for monies taken for raffles ( A licence is required for raffles) with no intention of supplying the prizes and a profit being made.
Please, please, do yourself a huge favour and don't purchase items from these fraudsters. It will cause you nothing but untold stress and upset.
I have advised as many people as possible of my experience so that others don't fall victim to this type of fraud.

Please don’t order from this company. Paid my money and waited 3 weeks for the goods. Was advised it was sent on the first week of ordering and it was sent with evri. 3 weeks later it arrives with yodel. I hope everyone reads the reviews on this company before ordering.

DO NOT BUY FROM VB FASHION
I purchased leggings 3 months ago, I first contacted them to chase my order after 6 weeks - no response, I sent 4 emails in total again no response.
I reached out on instagram…again no response!
Customer service is shocking the company took my money and didn’t send my order. Avoid avoid avoid

Ordered waited well over a month wrote email even though money had been taken off account straight away got a reply after a week saying they would give refund got email to say refund being processed could take up to ten days to show up on account nothing paid back gave them 12 days then sent another email and been completely ignored this been going on a month frustrated never ordered from them before and never will again don’t order from them unless want money flushed away

THEIFT- DO NOT BUY FROM THIS WEBSITE. Absolutely effing shocking customer service. I ordered over £40 worth of goods, which did not arrive. No tracking or delivery details were confirmed. I waited 3 weeks and contacted the company by email, no response, then again, literally once a week. Still no response! I cannot believe a company can just take your money, not send the goods, and then ignore your communication! Disgusting barbarians that work here. I even contacted Rachel directly, who is supposed to be one of the Customer Services advisors, or someone who works there....Still no response! Can you advise why you are not responding to emails or complaints sent??? Why are you not dealing with items not recived by customers? The contact number they have on the website is out of order, clearly a bogus number! Financial Ombudsman is my next move or going directly to the company address, as this is out right effing THEIFT!

Do not order from this company,
I wish I had checked the reviews before ordering,
My experience is the same as many of the other reviews, 6 weeeks since ordering item does not turn up, no or bad customer communication, poorly written emails with no sign off or further contact, no refund given,
I have tried to communicate with this company through Facebook, they remove my comments, which I think speaks for itself
Again DO NOT ORDER FROM VB FASHION- they rip you off
I’m £30 out of pocket