I just got the NOTTING HILL Zipper Wallet and it is AMAZING!!! It is EXACTLY what I needed. Quality and well designed.. I can organize all of my cards finally. This wallet is the mother of wallet or... See more
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Review summary
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I ordered an RFID Blocking Credit Card Holder. Timely delivery and excellent quality product. I would definitely recommend their products to anyone. I use the card holder daily and it is awesome. I am... See more
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Bought the Mayfair wallet as a gift and after 8months is still just as great. My husband loves it, its compact and does a great job. Even the outside card holders never dare let the cards fall out whi... See more
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Acknowledged and despatched promptly.xmas gift so wallet unseen as yet and will give review at later . Meantime well satisfied with purchase and Company have been excellent in communication etc so far... See more
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Company details
Written by the company
Introducing Vaultskin, a fashion-plus brand. Vaultskin isn’t just fashion. It is gorgeously fashionable premium leather wallets and iPhone accessories with thoughtful design features and unique technology that keeps you several steps ahead of card-skimming criminals. Vaultskin looks exquisite. It provides unparalleled RFID protection. It feels beautiful and minimalist. Vaultskin is engineered elegance. The following pages show you our range, created by a symphony of designers, engineers, architects and technologists to be utterly unique and desirable.
Contact info
235 Earls Court Road, Suite 93, SW5 9FE, London, United Kingdom
- info@vaultskin.com
- vaultskin.com
4.6
Excellent
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The slim size with functionality is…
The slim size with functionality is what attracted me to Vaultskin. After a couple weeks of use, I am pleased with the functionality of this slim wallet. So much so, I may purchase another Vaultskin wallet.
11 April 2023
Reply from Vaultskin
We're pleased to hear that you're happy with your wallet! :)
My son who lives in London loves his…
My son who lives in London loves his wallet and your customer service was very efficient and done with great respect and I wish you great success. Diane Cross
7 March 2023
Reply from Vaultskin
Thank you for your kind words, Diane! We're delighted to hear that your son loves his Vaultskin wallet and that you had a positive experience with our customer service. Your support and well-wishes mean a lot to us.
I love my wallet it’s functional and…
I love my wallet it’s functional and very nicely made and very attractive
8 March 2023
Reply from Vaultskin
We're thrilled to hear that you love your Vaultskin wallet! Functionality, quality, and attractiveness are key features we aim to provide with our products. Your satisfaction is our priority, and your feedback is greatly appreciated.
Reply from Vaultskin
We're glad to hear that you like it. :)
Useful and stylish
I have had so many compliments about my Victoria iPhone case. Now I no longer struggle to find my phone when it rings, and when I want to take a quick photograph it is always to hand. When it’s time for a phone upgrade I will definitely be back for another case. The guys at Vaultskin were so helpful, delivery was foc, altogether a great experience.
6 March 2023
Reply from Vaultskin
We're thrilled to hear that you've been receiving compliments on your Victoria iPhone case! Our products are designed to not only be functional but also stylish, and it's wonderful to know that it's made your life more convenient.
When it's time for your phone upgrade, we'll be here to provide you with another top-notch case. Your positive feedback and experience mean a lot to us.
Great experience
Great communication great service, good quality item and exactly what I wanted.
4 March 2023
Reply from Vaultskin
We're happy to hear that we've met your expectations. Thank you for your kind words!
Great Service & Fast Delivery
Great service,
Excellent quality and very fast delivery
Highly recommended.
3 March 2023
Reply from Vaultskin
Thank you for your feedback!
Quality product
Quality product, I no longer carry around a massive wallet with things in it that I don’t need !
2 March 2023
Reply from Vaultskin
We're delighted to hear that our product has helped you streamline your everyday carry! Our aim is to provide quality, functional solutions to our customers, and it's great to know that you're enjoying the benefits of a more minimalist approach.
great customer service, poor experience
I was sent the wrong order twice before finally receiving the correct one. It’s not a bad wallet, but the cards I have stick to the inside every time I use it, which makes it difficult to get them out.
1 March 2023
Reply from Vaultskin
Dear Kevin,
We're truly sorry to hear about the difficulties you've faced with your recent orders and the inconvenience caused by the cards sticking inside your wallet. Your experience is important to us, and we're committed to making it right.
Regarding the order mix-up, we understand how frustrating that can be, and we apologize for the confusion. Our aim is to ensure you receive the correct products in a timely manner.
As for the issue with the cards sticking, this is not the experience we want for our customers. We use genuine leather, which can sometimes lead to cards sticking. Over time, the leather should naturally loosen up and alleviate this issue. However, to assist you in the short term, we recommend placing a single card in each slot initially, which should make it easier to remove them.
We greatly appreciate your feedback as it helps us improve our products and services. If you have any further concerns or require additional assistance, please reach out to us at info@vaultskin.com. We're here to help and ensure you have a wallet that meets your expectations.
Best regards,
Your Vaultskin Team
Poor customer experience.
The ethos of the company appears to be one of seeking excellence in the design and manufacture. They seem to have forgotten about customer service. I ordered a product, but was not informed that it is out of stock in the UK. It seems to be coming from Germany, but no trace of any progress. Never had this problem with Bellroy products! Looks like others have had the same poor Vaultskin service.
11 March 2023
Unprompted review
Reply from Vaultskin
Dear Laurence,
Thank you for sharing your feedback, and we sincerely apologize for the inconveniences you've faced with your recent order. Your experience is important to us, and we're committed to addressing your concerns.
We deeply value the trust you place in us, and it's disheartening to hear that your order was not promptly fulfilled as expected. We apologize for the oversight in communicating the stock availability accurately.
The delay in shipping that you've experienced is not reflective of the high standards we aim to uphold. We understand your frustration, and we're working diligently to improve our fulfillment process, including shipping from our German location to the UK, to prevent such issues in the future.
We greatly appreciate your comparison to Bellroy, and we're taking your feedback seriously to enhance our customer service and ensure a seamless shopping experience.
To address your specific order situation and provide you with more information, please contact us at info@vaultskin.com. We're here to assist you and make sure your experience aligns with the excellence you expect from Vaultskin.
Best regards,
Your Vaultskin Team
Excellent product
Excellent product. I did have a problem and the product was quickly replaced under warranty.
31 January 2023
Reply from Vaultskin
Thank you so much, we're here to help! :)
You makes it looks really good but…
You makes it looks really good but actully really cheap matrials
18 February 2023
Reply from Vaultskin
Thank you for sharing your feedback with us. We're sorry to hear that you found our product's materials to be of a lower quality than expected. We strive to maintain a high standard of quality in our products, and your input is valuable to us.
Please know that we use premium materials to ensure our products meet our quality standards. We'd appreciate more specific information about your experience so we can investigate the issue further. Feel free to contact us with more details or any concerns you may have.
Best regards,
Your Vaultskin Team
Favorite wallet ever!
The quality of these wallets is outstanding! Every time I take it out of my purse, I’m reminded of how wonderful they are! Ordered two & will order more as gifts this Christmas.
11 January 2023
Reply from Vaultskin
Thank you so much for your kind words, we're very happy to hear that you're happy with our products! :)
Excellent craftsmanship
Excellent craftsmanship. I loved the wallet phone crossover, but unfortunately, it was a little small, the return process was the best I have ever seen. This company is TOPNOTCH. I kept the vault card because I know it will help keep my personal data safe. I love this company!
25 January 2023
Reply from Vaultskin
Thank you for your feedback! Nothing makes us more happy than knowing our customers are happy and safe with our products. :)
Exactly what I ordered
Exactly what I ordered, quick delivery. Much more sturdy than my old cardholder.
16 December 2022
Reply from Vaultskin
Thank you!
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