I love this bag for fitting into Ryan Air below seat space and the incredible shrinking section with the included vacuum device. However, the bag itself when packed and somewhat heavy is incredibly un... See more
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Excellent customer service when I mistakenly ordered the wrong size. Probably the best I’ve ever had from a brand. The bag itself is perfect - just what I need for quick trip travels. It’s sturdy, lov... See more
Company replied
Lovely bag yet for the money it should havd been sent in a quality box than a bag to be thrown around and squashed by couriers .Bag had few crease marks in but no damage although it was asking for dam... See more
Company replied
Good customed service. Bag came without travel pump. When I contacted them and explained it was needed for a holiday , one was immediately dispatched and arrived in time . My husband is enjoying his n... See more
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Company details
Written by the company
Explore our range of best-selling travel bags. Expertly crafted and rigorously tested to deliver on comfort, durability and function. Trusted by thousands of happy customers worldwide.
Contact info
United Kingdom
- support@vaultbagco.com
- vaultbagco.com
4.4
Excellent
643 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 week
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Bag is so handy
Bag is so handy - lots of space and compartments. My daughter is backpacking across Europe for 3 months and says it’s fantastic!
4 July 2026
Unprompted review
Reply from VAULTBAG
Hi Wendy,
Thank you for sharing your feedback. We’re happy to hear that you find the bag so handy, with plenty of space and compartments. It’s wonderful to know your daughter is using it for her three‑month backpacking trip across.
We truly appreciate you taking the time to let us know, and we wish her safe and enjoyable travels.
Team VAULTBAG®
Reply from VAULTBAG
Hi Philip
Thank you for your kind words. We’re delighted to hear that you find the bag well‑made and that it offers great practicality with plenty of space. It’s wonderful to know you’re looking forward to putting it to use; we’re confident it will serve you well.
Team VAULTBAG®
Reply from VAULTBAG
Hi Robin,
Thank you so much for sharing your feedback. We’re happy to hear that your order completely matched your expectations - that’s exactly what we aim for.
We hope your bag continues to bring you ease and confidence on every journey.
Kindest,
Team VAULTBAG®
Loving my new travel bag !
High quality bag - all the features exactly as described. Now my go-to travel bag for short trips away. Love it.
30 June 2026
Unprompted review
Reply from VAULTBAG
Hi Steve,
We’re thrilled to hear the bag’s quality and features lived up to your expectations.
It means a lot to know it’s making your travels easier and more enjoyable and we truly appreciate your support and kind words.
Team VAULTBAG®
Quik delivery and exactly as ordered.
Quik delivery and exactly as ordered.
19 June 2026
Unprompted review
Reply from VAULTBAG
Hi Gary,
We’re delighted to hear that your order arrived quickly and exactly as expected. It’s wonderful to know the VAULTBAG® met your needs right from the start.
Team VAULTBAG®
Just took my first trip with new bag
25 June 2026
Unprompted review
Reply from VAULTBAG
Hi John,
We’re happy to hear you’ve already taken your VAULTBAG® on its first trip. Knowing it’s been part of your travels means a lot to us, and we hope it continues to make every journey easier and more enjoyable.
Team VAULTBAG®
suits all kinds of travelling
suits all kinds of travelling, easy and comfortable to use, would recommend it to anyone
Quality is awesome and delivered on time
29 June 2026
Unprompted review
Reply from VAULTBAG
Hi Steve,
Thank you so much for sharing your feedback! We’re delighted to hear that your VAULTBAG® suits all kinds of travelling and that you find it easy and comfortable to use. It’s wonderful to know the quality met your expectations and that delivery was on time.
We truly appreciate your recommendation; it means a lot to us. Wishing you many smooth and enjoyable journeys ahead with your bag.
Kind regards,
Team VAULTBAG®
The bag is excellent very good quality…
The bag is excellent very good quality and can fit alot of clothes and trainers will be using alot
26 June 2026
Unprompted review
Reply from VAULTBAG
Hi Andrew,
Thank you for sharing your feedback. We’re happy to hear that you’re enjoying your VAULTBAG®! It’s wonderful to know you’ve found the quality excellent and that it fits plenty of clothes, and we’re thrilled it will be a bag you’ll be using a lot.
Your comments mean a great deal to us, and we truly appreciate you taking the time to let us know.
Kind regards,
Team VAULTBAG®
Great product
Great product. A but pricey I suppose but so far it seems to be worth it. Feels well made and sturdy as well as comfortable. Absolutely brilliant customer service. Super fast responses and easy to swap or get a refund (I ended up changing size twice -don't ask- that's how I know)
26 June 2026
Unprompted review
Reply from VAULTBAG
Hi Gil,
Thank you so much for your lovely words, and we’re delighted you’re enjoying the bag, and truly appreciate your patience and kindness through the size swaps.
Your support means the world to us!
Kind regards
Team VAULTBAG
Amazing !!
Fantastic. Love the versatility of the travel bag and how much i can fit in.
25 June 2026
Unprompted review
Reply from VAULTBAG
Hi Donnie,
We are really glad to hear you love the versatility of the travel bag and how much you can fit inside; that’s exactly what we designed it for.
Your kind words mean a lot to us, and we’re thrilled that it’s making your travels easier.
Kind regards,|
Team VAULTBAG®
Great Customer Services
I received my Vault bag yesterday. Being of an age when certain technical issues seem confusing…I have to say the Customer Services response was amazing. Immediate reply to my query, and gave me step by step help with the zip issue ( it can be quite difficult to open the first time in the vacuum area so persevere with that ) and then of course the vacuum pump itself ! It works brilliantly ! And I was confused by the phone charging lead which is there to be used with your own independent charging pack. The bag does not have its own charging facility….just the lead.
So 10/10 for the very patient customer services operator.
I would recommend that a booklet explaining the way everything works with pictures ! Would be of benefit.
Anyway…..ready for the off now !!
23 June 2026
Unprompted review
Reply from VAULTBAG
Hello Jane,
We’re delighted our team could guide you step by step and that your VAULTBAG® is now working perfectly. Your suggestion for a picture guide is greatly appreciated, and we’ll share this with our product team. Wishing you smooth travels ahead!
Kind regards,
Team VAULTBAG®
The travellers must have addition!!
The Vault bag is an amazing asset to any traveller. Loads of sections, TSA lockable laptop compartment and the compression section works brilliantly. My only negative was the delivery timeline. I ordered believing the bag was located in the UK as I was about to travel and had been let down on another order (not from Vault). The bag arrived after I had departed on the trip, however, its been used on every trip since. Love it
21 June 2026
Unprompted review
Reply from VAULTBAG
Hello Andy,
Thank you so much for sharing your experience, and we’re delighted your VAULTBAG® has become a trusted travel companion.
It’s wonderful to know the sections, TSA‑lockable laptop compartment, and compression feature have been so useful. We appreciate your feedback on delivery timelines and are working to improve this area.
We’re truly grateful for your support and thrilled the bag has been a great asset for your journeys.
Kind regards,
Team VAULTBAG®
Recently took my vaultbag on a Ryanair…
Recently took my vaultbag on a Ryanair flight. I was slightly nervous as it was very full (with 5 days worth of clothes in it), but I got on the flight fine. What a game changer and money saver! Love it and will recommend to everyone
11 June 2026
Unprompted review
Reply from VAULTBAG
Thank you so much for sharing your experience! We’re delighted to hear your Vaultbag made traveling with Ryanair stress-free and saved you money at the same time. It’s designed exactly for moments like this, fitting more than you’d expect while still meeting airline requirements.
We’re thrilled it proved to be a real game-changer for you, and your recommendation means the world to us. Our goal is to make travel simpler, smarter, and more affordable for every customer, and feedback like yours shows we’re on the right track.
Safe travels, and we look forward to being part of your next adventure!
Bag is great and exactly as described
Bag is great and exactly as described. The bag has loads of pockets in all the right places! The protective laptop slot is especially good/
22 June 2026
Unprompted review
Reply from VAULTBAG
Thank you so much for your wonderful feedback! We’re thrilled to hear that your bag is living up to expectations and that the design details, especially the protective laptop slot and well‑placed pockets, are making a real difference for you.
Our goal has always been to create a bag that’s practical, durable, and exactly as described, so it’s fantastic to know it’s delivering on all fronts. Reviews like yours reassure future customers that they’re getting a product that truly works for everyday needs.
We appreciate your support and recommendation, and we look forward to being part of many more of your journeys!
Great travel bag allowing me to pack a…
Great travel bag allowing me to pack a number of items without worrying about a travel case. Perfect for long weekends away or midweek business trips. Would def recommend
22 June 2026
Unprompted review
Reply from VAULTBAG
Thank you so much for your fantastic review! We’re delighted to hear that your travel bag has made packing for long weekends and business trips easier, without the need for a bulky case. That’s exactly what we designed it for: maximum space, smart organization, and stress‑free travel.
We’re thrilled it’s proving to be the perfect companion for your journeys, and your recommendation means a lot to us. Feedback like yours reassures future customers that they’re getting a reliable, practical bag that truly delivers on convenience and value.
Safe travels, and we look forward to being part of many more of your adventures!
Love the design and additional pump and…
Love the design and additional pump and wash bag. The bag turned up in good time and was exactly as described
18 June 2026
Unprompted review
Reply from VAULTBAG
Hi Darren,
We’re happy to hear you love the design and that the additional pump and wash bag have been useful. It’s also great to know your bag arrived in good time and matched your expectations.
We truly appreciate your support and the time - it means a lot to us.
Team VAULTBAG®
Excellent bag which will save in baggage fees
I think this bag concept is brilliant. I used it for a short visit which gave me flexibility when flying and reduced the cost of paying for a large cabin case. I’ve not been challenged yet but I like the guarantee and money back should it never pass the test. Definitely a worthy purchase. My only negative was the delay in it arriving when I ordered it.
12 June 2026
Unprompted review
Reply from VAULTBAG
Hello Stephen,
We’re delighted to hear the bag has already helped you save on baggage fees and given you more flexibility when flying. It’s wonderful to know the concept worked well for your trip and that the guarantee gave you extra peace of mind. Your feedback is invaluable, and we’ll continue working hard to improve our service so future orders arrive more smoothly.
We’re thrilled you find the VAULTBAG® a worthy purchase, and we look forward to supporting you on many more travels ahead.
Kind regards,
Team VAULTBAG®
Great bag
Great bag, great quality material, well made. Plenty of space to pack all the essentials. A great number of pockets and storage pouches. Happy with the choice. I’d definitely look for the same make if I ever need to.
1 June 2026
Unprompted review
Reply from VAULTBAG
Hi Jonathan,
We’re delighted to hear you’re happy with the quality and craftsmanship of your bag, and that the spacious design with plenty of pockets has made packing essentials easy.
It means a lot to know you’d choose VAULTBAG® and we truly appreciate your trust
Warm regards,
Team VAULTBAG®
The bag makes travelling light easy
13 June 2026
Unprompted review
Reply from VAULTBAG
Hi Martin,
We’re delighted to hear that your bag has made travelling light and easy for you.
It’s wonderful to know it’s helping simplify your journeys; we truly appreciate you taking the time to let us know.
Kind regards,
Team VAULTBAG®
Faro for 4 Days
Just got back from a 4 day trip to Faro, Portugal. Got everything I needed comfortably in the bag. Easy to vacuum seal
Very impressed
15 June 2026
Unprompted review
Reply from VAULTBAG
Hi Sean,
Thank you so much for sharing your experience! We’re delighted to hear that your bag fit everything you needed for your 4‑day trip and that the vacuum seal made packing so easy.
It’s wonderful to know the bag impressed you; we truly appreciate you taking the time to let us know. We hope it continues to make your future travels smooth and enjoyable.
Kind regards,
Team VAULTBAG®
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